Worst Wingstop in Lubbock. DO NOT GO HERE. Every time I try to give him another chance they screw up my order. I’ve been waiting on a refund for two weeks. The general manager said it takes 7 to 10 business days. They never answer the phone. They’re always out of lemon pepper. They’re always out of something soda machine is out. If you want a horrible experience order from this Wingstop.
Atmosphere: 1
Food: 1
Service: 1
Kaedyn Leyendecker
This was, without a doubt, one of the worst dining experiences I’ve ever had. If I could rate this place negative stars, I would.
First off, it took over 40 minutes to get my food. FORTY. MINUTES. For tenders. And when they finally handed it over, it was ice cold—as if it had been sitting there the entire time while the staff stood around doing absolutely nothing. I could’ve microwaved frozen tenders at home and had a better meal in less than half the time.
But the real disaster? The staff, specifically the so-called “manager” Destiny (per the receipt). Not only was she completely incompetent, but she also had the worst attitude I’ve ever encountered in a restaurant setting. She was rude from the start, getting mad at us for asking for an update on our food after waiting for so long, but the moment that sealed the deal was when we started cleaning our own table (something we didn’t even have to do), and she rushed over just to insult us. Her exact words? “I’ll do it because y’all don’t look like the people to clean it,” as she snatched receipts and trash out of our hands with extreme attitude. Excuse me? Who talks to paying customers like that?
The food was terrible. The service was even worse. And Destiny? An absolute embarrassment to customer service. If this is the kind of management Wingstop hires, it explains why the entire place was a disaster.
I wouldn’t eat here again if they were giving the food away for free. Do yourself a favor and go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Logan Attaway
Awful experience for Super Bowl. I placed my order the night before to pick it up at 4:30 PM. I was there until 6 o’clock and they told me they could not find my order. I was one of about 25 people that were standing around waiting for their food. The store had no order for orders. My 430 order not made but some 5:00pm were made. Walk ins got food. Just a terrible experience. No apology & yet to see my refund
Atmosphere: 1
Food: 1
Service: 1
Qawsedr Frdeswa
Slow took 1 hour 45 min . Hire people who want to work. On cell phone the whole time all staff.
Atmosphere: 1
Food: 1
Service: 1
Christofer KING
Takes forever to get food here. Always busy and running out of different drinks.
Atmosphere: 3
Food: 5
Service: 3
Kathy Estrada
Waited 30 minutes just to find out they didn't put in my order wanted me to wait another 30min and had trouble refunding my card still haven't been refunded my money
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Order Online
Jake Draper
Absolutely horrible customer service. I have ordered here 3 different effing times and each time it has taken them 40+ minutes AFTER when they said it would be done. They mess up the order, can’t do it on time, have an attitude about it when I’m polite. Don’t go to this location or even just got to Buffalo wild wings
Atmosphere: 1
Food: 1
Service: 1
Elise Maulolo
Over 2 hours my poor delivery driver had to wait for them to make my 2 items and they had to miss out on their money because of how incredibly ridiculous this location was. It’s one thing to mess with people’s food, but it’s another to mess with people’s time and money while no matter what the people at wingstop are still getting paid by the hour. Every time I called they put me straight on hold and did not once answer and that shows me that this location is a horrible rep and I will definitely not be ordering here again.
Atmosphere: 1
Food: 1
Service: 1
Amanda Munoz
Order online for my little family for dinner thought wingsstop would be a good idea ...FOOD wasent fresh it was all cold and not fresh and hot when I brought it home not telling how long food had been sitting for ...
Atmosphere: 1
Food: 1
Service: 1
Jessica Solis
Don't bother, the restaurant won't answer the phone and does not "deal" with delivery issues. Had to go through corporate to address a refund.
HORRIBLE EXPERIENCE!! Ordered the 100pc group meal. When I got home NO RANCH DIPS were included. I called as soon as I realized I was missing the ranch. Was out on HOLD for over 30min. I called back several times and NEVER SPOKE TO ANYONE!!! When my daughter arrived they demanded to see my receipt!!! This is ridiculous!! I spent $140 on this order and the ranch dip seemed to be too expensive for them to include in my meal. I WILL NOT BE RETURNING TO THIS STORE!!! I DO NOT RECOMMEND THIS RESTAURANT TO ANYONE. YOU WOUNF BE BEST TO GO ANYWHERE ELSE!!
Atmosphere: 2
Food: 3
Service: 1
Wyatt Seward
I ordered and the lady was high, then I had to wait 45 minutes! They served 12 DoorDash orders before mine. By the time I finally got my food it was all cold
Atmosphere: 1
Food: 2
Service: 1
Jackie's Angels Home Daycare Mrs. Jackie Lilly
The cashier didn’t give me all of my change. When I asked her about my change she said if they don’t have it she can’t give me my change. She said that was the rule. If I pay and am owed changed I should get it. I was furious at the disrespect! She displayed horrible customer service!
Service: 1
Recommended dishes: Order Online
Jose Alvarado
Place a online order was told it would be ready by 6:40 didn't receive food till 7:30 horrible service they need to update there website for times
Atmosphere: 1
Food: 2
Service: 1
Amy Lynn Thuett
I am completely and utterly frustrated with this location. They are constantly forgetting the side ranches and have horrible time management. Today I made an order and they did not give my husband the side ranches or the large ranch that we paid $4.09 for. He ended up having to go back to the store twice to get everything we paid for. To make matters even worse, I did this as a mobile order and place the order before they were even opened so there’s no excuse that my order should’ve been wrong as it was one of the first orders they should’ve received this morning. This is now the second order that they have screwed up and unless something is fixed, I will not be coming back to this location.
Worst Wingstop in Lubbock. DO NOT GO HERE. Every time I try to give him another chance they screw up my order. I’ve been waiting on a refund for two weeks. The general manager said it takes 7 to 10 business days. They never answer the phone. They’re always out of lemon pepper. They’re always out of something soda machine is out. If you want a horrible experience order from this Wingstop.
Atmosphere: 1
Food: 1
Service: 1
This was, without a doubt, one of the worst dining experiences I’ve ever had. If I could rate this place negative stars, I would.
First off, it took over 40 minutes to get my food. FORTY. MINUTES. For tenders. And when they finally handed it over, it was ice cold—as if it had been sitting there the entire time while the staff stood around doing absolutely nothing. I could’ve microwaved frozen tenders at home and had a better meal in less than half the time.
But the real disaster? The staff, specifically the so-called “manager” Destiny (per the receipt). Not only was she completely incompetent, but she also had the worst attitude I’ve ever encountered in a restaurant setting. She was rude from the start, getting mad at us for asking for an update on our food after waiting for so long, but the moment that sealed the deal was when we started cleaning our own table (something we didn’t even have to do), and she rushed over just to insult us. Her exact words? “I’ll do it because y’all don’t look like the people to clean it,” as she snatched receipts and trash out of our hands with extreme attitude. Excuse me? Who talks to paying customers like that?
The food was terrible. The service was even worse. And Destiny? An absolute embarrassment to customer service. If this is the kind of management Wingstop hires, it explains why the entire place was a disaster.
I wouldn’t eat here again if they were giving the food away for free. Do yourself a favor and go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Awful experience for Super Bowl. I placed my order the night before to pick it up at 4:30 PM. I was there until 6 o’clock and they told me they could not find my order. I was one of about 25 people that were standing around waiting for their food. The store had no order for orders. My 430 order not made but some 5:00pm were made. Walk ins got food. Just a terrible experience. No apology & yet to see my refund
Atmosphere: 1
Food: 1
Service: 1
Slow took 1 hour 45 min .
Hire people who want to work.
On cell phone the whole time all staff.
Atmosphere: 1
Food: 1
Service: 1
Takes forever to get food here. Always busy and running out of different drinks.
Atmosphere: 3
Food: 5
Service: 3
Waited 30 minutes just to find out they didn't put in my order wanted me to wait another 30min and had trouble refunding my card still haven't been refunded my money
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Order Online
Absolutely horrible customer service. I have ordered here 3 different effing times and each time it has taken them 40+ minutes AFTER when they said it would be done. They mess up the order, can’t do it on time, have an attitude about it when I’m polite. Don’t go to this location or even just got to Buffalo wild wings
Atmosphere: 1
Food: 1
Service: 1
Over 2 hours my poor delivery driver had to wait for them to make my 2 items and they had to miss out on their money because of how incredibly ridiculous this location was. It’s one thing to mess with people’s food, but it’s another to mess with people’s time and money while no matter what the people at wingstop are still getting paid by the hour. Every time I called they put me straight on hold and did not once answer and that shows me that this location is a horrible rep and I will definitely not be ordering here again.
Atmosphere: 1
Food: 1
Service: 1
Order online for my little family for dinner thought wingsstop would be a good idea ...FOOD wasent fresh it was all cold and not fresh and hot when I brought it home not telling how long food had been sitting for ...
Atmosphere: 1
Food: 1
Service: 1
Don't bother, the restaurant won't answer the phone and does not "deal" with delivery issues. Had to go through corporate to address a refund.
Service: 1
Restaurantji Recommends
HORRIBLE EXPERIENCE!! Ordered the 100pc group meal. When I got home NO RANCH DIPS were included. I called as soon as I realized I was missing the ranch. Was out on HOLD for over 30min. I called back several times and NEVER SPOKE TO ANYONE!!! When my daughter arrived they demanded to see my receipt!!! This is ridiculous!! I spent $140 on this order and the ranch dip seemed to be too expensive for them to include in my meal. I WILL NOT BE RETURNING TO THIS STORE!!! I DO NOT RECOMMEND THIS RESTAURANT TO ANYONE. YOU WOUNF BE BEST TO GO ANYWHERE ELSE!!
Atmosphere: 2
Food: 3
Service: 1
I ordered and the lady was high, then I had to wait 45 minutes! They served 12 DoorDash orders before mine. By the time I finally got my food it was all cold
Atmosphere: 1
Food: 2
Service: 1
The cashier didn’t give me all of my change. When I asked her about my change she said if they don’t have it she can’t give me my change. She said that was the rule. If I pay and am owed changed I should get it. I was furious at the disrespect! She displayed horrible customer service!
Service: 1
Recommended dishes: Order Online
Place a online order was told it would be ready by 6:40 didn't receive food till 7:30 horrible service they need to update there website for times
Atmosphere: 1
Food: 2
Service: 1
I am completely and utterly frustrated with this location. They are constantly forgetting the side ranches and have horrible time management. Today I made an order and they did not give my husband the side ranches or the large ranch that we paid $4.09 for. He ended up having to go back to the store twice to get everything we paid for. To make matters even worse, I did this as a mobile order and place the order before they were even opened so there’s no excuse that my order should’ve been wrong as it was one of the first orders they should’ve received this morning. This is now the second order that they have screwed up and unless something is fixed, I will not be coming back to this location.
Atmosphere: 1
Food: 3
Service: 1
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