They were busy for Friday night, but the customer service was horrible. The food was cold
Atmosphere: 1
Food: 1
Service: 1
nathan reyna
Very rude and these people can’t answer the phone AT ALL
Atmosphere: 1
Food: 1
Service: 1
Amanda Deer
Horrible customer service and Gilbert Godino the GM is the worst to deal with.
Atmosphere: 1
Food: 1
Service: 1
Jonathan McKinnerney
Went today had to get a refund lilly was rude and manger also. What a change thwy change managment and it went down hill wow! Also girl was vapeing while prepareing food.
Atmosphere: 1
Food: 1
Service: 1
Meliana Rivera
Did online order and only gave us fries and corn didn’t give us our wings or tenders and when tried calling back no one picked up phone
Atmosphere: 1
Food: 1
Service: 1
Christina
The only reason I have given 3 stars is because more times than not, our order has been wrong. Also there is usually always some yelling going on from the lady who runs the register to the cooks. The lady at the register can be really rude at times not just to the cooks but to the patrons as well. One time I visited one of the cooks was the one who helped me with my big order (over the phone and when I came in to pick it up too) & he was just the absolute sweetest guy ever! But then the lady at the register came and took over and she was so so rude. Didn't even acknowledge me at all, never once looked at me, and then she started yelling at him because when he took my order over the phone he didn't take my payment up front. She just kept on yelling at him and belittling him just being a bully really. I felt so terrible for him because if anyone should be teaching the other it would be him, he should be teaching her how to have the best customer service possible because that's what she needed! BUT you can not go wrong with Wing Stop Wings, fries & veggie sticks! Wings are fantastic in whatever flavor you chose but definitely try the 🍋 🌶 !
Atmosphere: 5
Food: 5
Service: 3
wynette jones
Horrible food and services. To dang greasy. It is ok to drain the meat for better quality. Makes no since people are been told you have to wait an hour for food. If management can not train or teach other how to cook for their busy hours, then why have a fast food restaurant. It never fails when you enter this place, never have chicken, and the wait time makes no sense. I and 8 others just walked out. After 5 years of not visiting the store, I thought things would be better. Nope, worse, I will never enter the building again.
Atmosphere: 1
Food: 1
Service: 1
Carlos Valverde
Wow, what a bold move—advertising that you're open until midnight but actually closing up shop by 9:30 PM. I guess “customer service” is just a suggestion here? Love calling and being told that the kitchen is already closed. Super impressive. If you're trying to set a new record for most unreliable hours, you're doing great. Keep it up!
Atmosphere: 1
Food: 1
Service: 1
lilly toney
yeah if youre gonna order online and yk happen to make a mistake w your order dont call this store theyre not gonna answer no matter how many times you call them😒
Service: 1
Jayy Cruz
Don’t order here if you want your food. I ordered off of uber and my driver named Mackenzie either forgot a whole bag or stole it I tried contacting the restaurant and they hung up my phone call
I paid 69$ at this place, order was wrong, didn’t have any ranches in my bag. I kept telling the cashier how many ranches I was missing and she kept looking at me like my basic math was wrong. I showed her my order, if I spent $69 why would I be trying to steal a $1.00-$4.00 ranch. The guy in the back yelled out did you check the bag, well no shit sir I took everything out on your counter. I then waited 5 minutes for them to give me my two missing large fries. This place is a joke, a waste of money for sure. Horrible customer service and lack of minor intelligence. If your cashier cannot read or comprehend basic English, I believe you need to hold your employees at a higher standard for better customer service.
Atmosphere: 1
Food: 1
Service: 1
Mikah Flores
We will never be going to this one again. We ordered 2 6piece meals with drinks on the app. Waited 30 min before going to pick it up. When we got there, still waited another 30 min before we got our food. When my food was ready, I checked the bag and didn’t see fries but I saw that there were two big platters folded so I thought “ok they must have switched it up and put the fries and ranch in there and closed it”. Well I get to my car, I opened it up and to my surprise there were no fries or ranch. I took my food back in there and told the ride ladies at the front I didn’t get my fries or ranch and the Mexican girl swore she put them in there. Uh no ma’am you didn’t. I think she got mine mixed with someone else. She got attitude and acted like we stole some fries 😂 so our fries were replaced but ranch was not. I asked for ranch and they ignored me. That wasn’t the first time they have done this to someone. I saw the same thing happe couple weeks ago where they missed fries and got attitude. This place has changed at the evening time. This place is a joke!! And I couldn’t eat all my food bc they drenched it with a lot of salt!
Atmosphere: 4
Food: 3
Service: 1
Josh McCann
They originally prepared the completely wrong order for us. Then prepared a second order supposedly checked it. Then we got home and we were still missing 10 of our wings. So I went back and the lady at the counter gave me attitude because she did her job wrong twice.... Nice.
Atmosphere: 1
Food: 3
Service: 1
King Jr
I went to wing stop about a week ago & Gilbert the night manager was an amazing employee he talked with respect & kindness made sure that everybody got they food fresh & on time thanks bro & I will continue to acknowledge & admire his work ethic thanks again for ur loyalty to ur customers..
Atmosphere: 5
Food: 5
Service: 5
ROBERT CARDONA
Ordered online and was missing 15 wings. Tried calling and after 91 minutes no one answered.
They were busy for Friday night, but the customer service was horrible. The food was cold
Atmosphere: 1
Food: 1
Service: 1
Very rude and these people can’t answer the phone AT ALL
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service and Gilbert Godino the GM is the worst to deal with.
Atmosphere: 1
Food: 1
Service: 1
Went today had to get a refund lilly was rude and manger also. What a change thwy change managment and it went down hill wow! Also girl was vapeing while prepareing food.
Atmosphere: 1
Food: 1
Service: 1
Did online order and only gave us fries and corn didn’t give us our wings or tenders and when tried calling back no one picked up phone
Atmosphere: 1
Food: 1
Service: 1
The only reason I have given 3 stars is because more times than not, our order has been wrong. Also there is usually always some yelling going on from the lady who runs the register to the cooks. The lady at the register can be really rude at times not just to the cooks but to the patrons as well. One time I visited one of the cooks was the one who helped me with my big order (over the phone and when I came in to pick it up too) & he was just the absolute sweetest guy ever! But then the lady at the register came and took over and she was so so rude. Didn't even acknowledge me at all, never once looked at me, and then she started yelling at him because when he took my order over the phone he didn't take my payment up front. She just kept on yelling at him and belittling him just being a bully really. I felt so terrible for him because if anyone should be teaching the other it would be him, he should be teaching her how to have the best customer service possible because that's what she needed! BUT you can not go wrong with Wing Stop Wings, fries & veggie sticks! Wings are fantastic in whatever flavor you chose but definitely try the 🍋 🌶 !
Atmosphere: 5
Food: 5
Service: 3
Horrible food and services. To dang greasy. It is ok to drain the meat for better quality. Makes no since people are been told you have to wait an hour for food. If management can not train or teach other how to cook for their busy hours, then why have a fast food restaurant. It never fails when you enter this place, never have chicken, and the wait time makes no sense. I and 8 others just walked out. After 5 years of not visiting the store, I thought things would be better. Nope, worse, I will never enter the building again.
Atmosphere: 1
Food: 1
Service: 1
Wow, what a bold move—advertising that you're open until midnight but actually closing up shop by 9:30 PM. I guess “customer service” is just a suggestion here? Love calling and being told that the kitchen is already closed. Super impressive. If you're trying to set a new record for most unreliable hours, you're doing great. Keep it up!
Atmosphere: 1
Food: 1
Service: 1
yeah if youre gonna order online and yk happen to make a mistake w your order dont call this store theyre not gonna answer no matter how many times you call them😒
Service: 1
Don’t order here if you want your food. I ordered off of uber and my driver named Mackenzie either forgot a whole bag or stole it I tried contacting the restaurant and they hung up my phone call
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I paid 69$ at this place, order was wrong, didn’t have any ranches in my bag.
I kept telling the cashier how many ranches I was missing and she kept looking at me like my basic math was wrong. I showed her my order, if I spent $69 why would I be trying to steal a $1.00-$4.00 ranch. The guy in the back yelled out did you check the bag, well no shit sir I took everything out on your counter.
I then waited 5 minutes for them to give me my two missing large fries. This place is a joke, a waste of money for sure. Horrible customer service and lack of minor intelligence. If your cashier cannot read or comprehend basic English, I believe you need to hold your employees at a higher standard for better customer service.
Atmosphere: 1
Food: 1
Service: 1
We will never be going to this one again. We ordered 2 6piece meals with drinks on the app. Waited 30 min before going to pick it up. When we got there, still waited another 30 min before we got our food. When my food was ready, I checked the bag and didn’t see fries but I saw that there were two big platters folded so I thought “ok they must have switched it up and put the fries and ranch in there and closed it”. Well I get to my car, I opened it up and to my surprise there were no fries or ranch. I took my food back in there and told the ride ladies at the front I didn’t get my fries or ranch and the Mexican girl swore she put them in there. Uh no ma’am you didn’t. I think she got mine mixed with someone else. She got attitude and acted like we stole some fries 😂 so our fries were replaced but ranch was not. I asked for ranch and they ignored me. That wasn’t the first time they have done this to someone. I saw the same thing happe couple weeks ago where they missed fries and got attitude. This place has changed at the evening time. This place is a joke!! And I couldn’t eat all my food bc they drenched it with a lot of salt!
Atmosphere: 4
Food: 3
Service: 1
They originally prepared the completely wrong order for us. Then prepared a second order supposedly checked it. Then we got home and we were still missing 10 of our wings. So I went back and the lady at the counter gave me attitude because she did her job wrong twice.... Nice.
Atmosphere: 1
Food: 3
Service: 1
I went to wing stop about a week ago & Gilbert the night manager was an amazing employee he talked with respect & kindness made sure that everybody got they food fresh & on time thanks bro & I will continue to acknowledge & admire his work ethic thanks again for ur loyalty to ur customers..
Atmosphere: 5
Food: 5
Service: 5
Ordered online and was missing 15 wings. Tried calling and after 91 minutes no one answered.
Food: 1
Service: 1
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