Cracker Barrel Old Country Store

We ( party of five )went to Cracker Barrel in Lufkin for dinner Sunday evening. Everything was slow, the waitress was slow in taking our orders, getting our food and getting us our check. Our waitress visited our table once during our meal. The real problems came when they served us our food. The orders were incomplete and when we ask for the rest of our food the waitress told us they were out of it. No gravy for our biscuits, no jelly, and no coffee creamer. We had to ask for syrup for our pancakes. I was dumbfounded, Cracker Barrel sells jelly and gravy mix in their store as you walk in. As we were getting ready to leave our waitress brought out something she called gravy. It was water thin and had no taste. We informed the hostess at checkout about our experience and she promised to let her manager know.
Probably our last visit to Cracker Barrel. Too many other places to eat in Lufkin to go back there.

Atmosphere: 4

Food: 3

Service: 2

We had a lovely time at this location. Our server was so friendly and she even took our picture for us (from different angles, no less!). This is a great place for sure!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pancakes, Fried Apples

Great breakfast and friendly servers.

Atmosphere: 5

Food: 5

Service: 5

Had to wait awhile but the meal was worth the wait.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Biscuits and Gravy, Chicken Fried Chicken, Corn Muffins, Loaded Baked Potato

Mine and my family’s experience was not the best. We had to wait for a while to be seated and the restaurant was not full. Then we had to flag someone down to get service for our table. We waited about 15 minutes for a waitress to come to our table. Then when our food was served, some orders were incorrect. We were never offered refills a drinks and when we asked for something, the waitress seemed annoyed and had an attitude. Finally, while we were in line to checkout, we heard the waitress loudly complaining about the tip left on the table. I’m not sure how much was left because we all paid separately and some put cash on the table and others, like myself, were tipping from a card. My cousin and I both heard the waitress and upset us both. I was going to leave a tip from my card even though our service was not great at all but I decided not to.

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Pinto Beans, Chicken Fried Steak, Turnip Greens, Sunday Fried Chicken, Corn Muffins, Hamburger Steak

It was approximately 12:30 when my friend and I arrived. It took about 5 minutes for the hostess to seat us because she was looking at the iPad to figure out where to seat us that wasn’t dirty. The area in which we were seated, had a very table dirty and very few people in the entire restaurant. The hostess cleaned our table but seemed a bit put out.
We thank d her and she moved on. There was another 10 min wait for the waiter to arrive and we were ready to order and got drinks. We were given no flatware or napkins and had to ask for them. They were dirty, water spots and a little bit of residue on them. We each used the condensation off our glasses to wipe them down so we could use them.
The mashed potatoes that came with the lunch meatloaf were cold. I couldn’t eat mine and neither could she. The meatloaf, had so much filler in it that I had abide reflux all the rest of the afternoon.
At the end of the meal, the waiter brought our tickets and my friend asked for a to go glass of tea, he brought her an empty cup. Her teas glass was empty and didn’t bother asking her if she wanted a refill. We left. No we didn’t leave a tip, in my opinion a tip is based on service. He didn’t provide any.

Atmosphere: 2

Food: 2

Service: 2

Service was awful. I had asked for a manager because my food wasn’t correctly cooked. He or she never came out. I stayed waiting for my food for over 30min. I personally don’t recommend this place.!

Atmosphere: 1

Food: 1

Service: 1

Long wait; out of some items we wanted;long wait to pay

The wait ti.e was longer than expected. The food was good.

Atmosphere: 4

Food: 5

Service: 4

It took an hour past my pickup time for a to go order. Sat outside, checked in for 45 minutes before my husband went in and got it. Put our 2 entrees together on one to go plate.

Food: 3

Service: 1

We waited 20 minutes for someone to take our order, I actually had to go ask someone to take our order. Then another 30 minutes to get our food, well most of it... we had been there so long we were just ready to leave. Our server said they forgot about us, it was a ridiculous experience.

Atmosphere: 3

Food: 3

Service: 1

This was the best dinner now we had at cracker barrel we had the cod special and also one of their new brunch specials delicious and our waitress was excellent.

Atmosphere: 5

Food: 5

Service: 5

I love Cracker Barrel so I really hate to complain but this location was really bad. When the server brought us the bread it was cold and the butter was frozen. The server brought us another basket of bread and again it was cold. There was four of us, three of us ordered the chicken fried chicken with different veggies. Our chicken took forever to come out It wasn’t cold but not hot either. The chicken was so overcooked it was to hard to eat. One of us ordered the fried okra and fries. They were ok. One of use ordered cream potatoes and green beans and both were ok. I ordered the carrots and potatoes with white gravy and they were good. But none of the food was hot. The sides were warm. The server never refilled our drinks. And the youngest ordered grilled cheese with fries. Again not hot. So only the sides were good. To top it off they were not busy yet.

Atmosphere: 3

Food: 2

Service: 1

I had kelcy for a waitress,she was terrible

Atmosphere: 1

Food: 1

Service: 1

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Fried Steak