Another trip. Drove 10 miles to buy some ground coffee and again they are out. I usually buy 5 lbs at one time. Funny they are never out of the others types. Talking to them, it goes in one ear and right out the other.
Atmosphere: 2
Food: 1
Service: 1
Roy Marshall
They are out of everything on menus constantly messing up orders if you get it
Atmosphere: 1
Food: 1
Service: 1
Ja Hi
Very rude and do not care if the customer is happy with order. Terrible customer service.
Ashlyn Caveness
the girls were very rude over the headset & were out of 3/4 things i asked for.
Atmosphere: 1
Food: 1
Service: 1
Alexander Schwartz
Wait was a little long in the morning, but coffee was hot and fresh, sandwich was good, and the donuts were enjoyable!
Atmosphere: 5
Food: 5
Service: 5
Briley Jones
I have came here several times and everytime I come the staff are extremely rude and my order is always wrong or they forget to add something every time
Atmosphere: 1
Food: 1
Service: 1
Keeundriz Price
ICE SHOULD LOOK INTO THE SITUATION WITH THE CHAIN OF COMMAND…IRS needs to do and audit. The establishment as a whole is horrible and the current employees have no manners , understanding ,or sense of responsibility I strongly suggest that Dunkin’ restarts from scratch
Atmosphere: 1
Food: 1
Service: 1
brooks tony
Why don't the owner of this business ever show up. The other guy who runs the place want even talk with law officials that pertain to their workers. Fired the young lady for being verbally abuse by another employee that is not right. How do you deescalate a problem if you are the team leader. Bad business all I can say. Corporate might need to look into this cause that's being fired on false pretence of representation of a leader thinking they are doing the right thing.
Marie Snodgrass
I stopped by for a Refresher and it was so good! I will definitely be popping in again.
Atmosphere: 5
Food: 5
Service: 5
Little Red head
rude staff, laughed in our face when they gave our toast to a different car, and then they forgot our donut.
Went at lunch was told they are not really serving food right now?
Atmosphere: 1
Food: 1
Service: 1
Kristina H
The teen working the register and making drinks seemed like she didn't care. My friend and I both ordered at the counter with cash and then she went to make the drinks for us. My iced coffee had so much syrup that I ended up adding my own coffee from home to it so I wouldn’t get sick.
I had asked her beforehand how many pumps she was going to put in and she said, “Coffees don't get shots only espresso does.” She misunderstood me, but I couldn't re-address the question again before she walked away. I watched her pump the butter pecan 6 times into my medium iced coffee!
1) It was way too sweet of a coffee and 2) she didn’t give me a chance to rectify the situation. So I feel like I really wasted my money which is why instead of throwing it away I made coffee at home to add to it. Further, 3) getting out of here is a suicide mission, no lie. If you have to turn left, you have no choice but to use the suicide lane and hope to the good Lord above oncoming traffic doesn’t ride that lane to turn at the light while you pull out into it.
Three strikes and you’re out, so I’d honestly pass on this location based on my experience. Which stinks because I like Dunkin normally.
Atmosphere: 2
Food: 2
Service: 2
Bilal Moton
It's 8:30 lobby is closed . I was here at 9 pm a while back and the lobby was closed. At least put up a sign saying that lobby is closed at certain hours.
sara suncar
I absolutely love this Dunkin Donuts very clean the customer service is outstanding and the food and coffee is delicious. I am so glad they opened in Lufkin.
Kid-friendliness: They great you as soon as you enter through the door
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast, Hash Browns, Bacon Egg and Cheese, Doughnut, Wake-Up Wrap - Bacon Egg and Cheese
Another trip. Drove 10 miles to buy some ground coffee and again they are out. I usually buy 5 lbs at one time. Funny they are never out of the others types. Talking to them, it goes in one ear and right out the other.
Atmosphere: 2
Food: 1
Service: 1
They are out of everything on menus constantly messing up orders if you get it
Atmosphere: 1
Food: 1
Service: 1
Very rude and do not care if the customer is happy with order. Terrible customer service.
the girls were very rude over the headset & were out of 3/4 things i asked for.
Atmosphere: 1
Food: 1
Service: 1
Wait was a little long in the morning, but coffee was hot and fresh, sandwich was good, and the donuts were enjoyable!
Atmosphere: 5
Food: 5
Service: 5
I have came here several times and everytime I come the staff are extremely rude and my order is always wrong or they forget to add something every time
Atmosphere: 1
Food: 1
Service: 1
ICE SHOULD LOOK INTO THE SITUATION WITH THE CHAIN OF COMMAND…IRS needs to do and audit. The establishment as a whole is horrible and the current employees have no manners , understanding ,or sense of responsibility I strongly suggest that Dunkin’ restarts from scratch
Atmosphere: 1
Food: 1
Service: 1
Why don't the owner of this business ever show up. The other guy who runs the place want even talk with law officials that pertain to their workers. Fired the young lady for being verbally abuse by another employee that is not right. How do you deescalate a problem if you are the team leader. Bad business all I can say. Corporate might need to look into this cause that's being fired on false pretence of representation of a leader thinking they are doing the right thing.
I stopped by for a Refresher and it was so good! I will definitely be popping in again.
Atmosphere: 5
Food: 5
Service: 5
rude staff, laughed in our face when they gave our toast to a different car, and then they forgot our donut.
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
Went at lunch was told they are not really serving food right now?
Atmosphere: 1
Food: 1
Service: 1
The teen working the register and making drinks seemed like she didn't care. My friend and I both ordered at the counter with cash and then she went to make the drinks for us. My iced coffee had so much syrup that I ended up adding my own coffee from home to it so I wouldn’t get sick.
I had asked her beforehand how many pumps she was going to put in and she said, “Coffees don't get shots only espresso does.” She misunderstood me, but I couldn't re-address the question again before she walked away. I watched her pump the butter pecan 6 times into my medium iced coffee!
1) It was way too sweet of a coffee and 2) she didn’t give me a chance to rectify the situation. So I feel like I really wasted my money which is why instead of throwing it away I made coffee at home to add to it. Further, 3) getting out of here is a suicide mission, no lie. If you have to turn left, you have no choice but to use the suicide lane and hope to the good Lord above oncoming traffic doesn’t ride that lane to turn at the light while you pull out into it.
Three strikes and you’re out, so I’d honestly pass on this location based on my experience. Which stinks because I like Dunkin normally.
Atmosphere: 2
Food: 2
Service: 2
It's 8:30 lobby is closed . I was here at 9 pm a while back and the lobby was closed. At least put up a sign saying that lobby is closed at certain hours.
I absolutely love this Dunkin Donuts very clean the customer service is outstanding and the food and coffee is delicious. I am so glad they opened in Lufkin.
Kid-friendliness: They great you as soon as you enter through the door
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast, Hash Browns, Bacon Egg and Cheese, Doughnut, Wake-Up Wrap - Bacon Egg and Cheese
Great people super nice thank
you
Atmosphere: 5
Food: 5
Service: 5
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