Friday night, March 15th we stopped by to get some good ole ice cream. Online and signs say close at 10 PM, we were getting there at about 9:20, so a little later but still plenty of time. Doors were locked and the employee inside refused to even acknowledge us. Hopefully you guys either change your hours or change your employees so that you can reflect your actual schedule.
Atmosphere: 1
Food: 1
Service: 1
FACTS & EVIDENCE
Love it. I haven't had a problem or mess up yet.
sylbie
Perfect place to find horrible people.Do not work here.Manager, Patti, is incredibly racist and is always talking horribly behind her workers backs, who are 99% of the time high school kids. When you tell her someone wants an application, she will ask if they were black. She will always watch you from the cameras on her phone when she is away from work, and text you when she thinks you are doing wrong. Even if you're doing your job correctly, she will always find a way to complain- especially if you're her best worker.I have never missed a day working here, except for once when I was bedridden sick. Came to work the next day, and she ignored me the whole day other than the times she *had* to communicate with me, she gave me a snobby attitude. That's what you get when you're a reliable worker, she expects you to be an obsessive workaholic like she is! But does she ever do work? No. She sits in the back on her phone the whole day and orders food delivery. Half of the time she will order food and send one of the high school girls to go pick up her food for her, while they're still clocked in.I have worked there twice, and have quit twice, for the same reason of being treated horribly and unfair. Both times I've worked there I was treated as the manager, while getting paid under $10/hr.And again, she is incredibly racist. She gets visibly upset, scoffs, raises her voice, and throws things around when a customer is struggling with English yet doing their best to explain what they want. When they leave, she will complain to you that "they shouldn't be here if they can't speak English." She always gets fussy and throws tantrums like a toddler, and has a reputation for it.On the day of the second time that I quit, I called the owner, Taylor, and expressed to him all of my problems with Patti, the manager, and told him that I am quitting. I expressed her racism, her always treating work like a therapy session, her sitting at her desk the whole shift and ordering delivery food, and the ugly ways that she has always treated me. And don't forget the times she texts her workers to clock her in for her when she isn't even at work yet.You know the first thing the owner responded to me with after expressing all of this? "Is this because you couldn't get your shift covered?" I thought I respected him more than Patti, but it seems they are both horrible, unprofessional people to be in the workforce with.Not to mention the countless times she has allowed minors to work on dangerous machinery that, by law, requires you to be 18+.
Atmosphere: 1
Food: 1
Service: 1
Haley Miller
My experience was AWESOME their where a group of young ladies that worked today had the best customer service everyone worked as a team. Despite having a rude customer the workers kept a positive attitude and handled the criticism very well. I will be back
Mystery Trivitt
It wa great and the employees were kind!
Cynthia Kullback
Great ice cream....happy hour Monday- Friday half price- 3-5
John S.
Slab freezer is broken. Might as well go to the grocery store and get ice cream yourself for a fraction of the price.
S Hig
We've had a good experience and now a fail. The lobby was closed due to lack of staff. My opinion: at least half of the experience is "widow shopping" and agonizing over flavors and toppings. Why not close the Drive Thru instead?
Matthew Foster (The QA Duke)
Love the ice cream here they've been doing it well for over a decade or more I don't know how long they've been here but ever since I've been coming here they've done a good job.
Matthew “The QA Duke” Foster
Love the ice cream here they've been doing it well for over a decade or more I don't know how long they've been here but ever since I've been coming here they've done a good job.
It's okay nothing to write home about. The young lady's in there seem to be overworked or disgruntled in some way, they did not have the best attitude and was not that friendly.
Lynn Patterson
That ice cream is amazing!! Stop by after an SFA game.
Eric Freeman
Has the BEST ICE CREAM in EAST TEXAS.
Cindy Antimo
Every single time I come to this place for ice cream, they are closed. It's happened 3 times in a month, and we come in the afternoon on a week day.
Amanda
Best ice cream I've ever had. The service tonight was amazing. I couldn't decide on 2 favorites but picked 1. The worker didn't even know I couldn't decide and still gave me options to have both favorites in 1 desert. I was in heaven.
Friday night, March 15th we stopped by to get some good ole ice cream. Online and signs say close at 10 PM, we were getting there at about 9:20, so a little later but still plenty of time. Doors were locked and the employee inside refused to even acknowledge us. Hopefully you guys either change your hours or change your employees so that you can reflect your actual schedule.
Atmosphere: 1
Food: 1
Service: 1
Love it. I haven't had a problem or mess up yet.
Perfect place to find horrible people.Do not work here.Manager, Patti, is incredibly racist and is always talking horribly behind her workers backs, who are 99% of the time high school kids. When you tell her someone wants an application, she will ask if they were black. She will always watch you from the cameras on her phone when she is away from work, and text you when she thinks you are doing wrong. Even if you're doing your job correctly, she will always find a way to complain- especially if you're her best worker.I have never missed a day working here, except for once when I was bedridden sick. Came to work the next day, and she ignored me the whole day other than the times she *had* to communicate with me, she gave me a snobby attitude. That's what you get when you're a reliable worker, she expects you to be an obsessive workaholic like she is! But does she ever do work? No. She sits in the back on her phone the whole day and orders food delivery. Half of the time she will order food and send one of the high school girls to go pick up her food for her, while they're still clocked in.I have worked there twice, and have quit twice, for the same reason of being treated horribly and unfair. Both times I've worked there I was treated as the manager, while getting paid under $10/hr.And again, she is incredibly racist. She gets visibly upset, scoffs, raises her voice, and throws things around when a customer is struggling with English yet doing their best to explain what they want. When they leave, she will complain to you that "they shouldn't be here if they can't speak English." She always gets fussy and throws tantrums like a toddler, and has a reputation for it.On the day of the second time that I quit, I called the owner, Taylor, and expressed to him all of my problems with Patti, the manager, and told him that I am quitting. I expressed her racism, her always treating work like a therapy session, her sitting at her desk the whole shift and ordering delivery food, and the ugly ways that she has always treated me. And don't forget the times she texts her workers to clock her in for her when she isn't even at work yet.You know the first thing the owner responded to me with after expressing all of this? "Is this because you couldn't get your shift covered?" I thought I respected him more than Patti, but it seems they are both horrible, unprofessional people to be in the workforce with.Not to mention the countless times she has allowed minors to work on dangerous machinery that, by law, requires you to be 18+.
Atmosphere: 1
Food: 1
Service: 1
My experience was AWESOME their where a group of young ladies that worked today had the best customer service everyone worked as a team. Despite having a rude customer the workers kept a positive attitude and handled the criticism very well. I will be back
It wa great and the employees were kind!
Great ice cream....happy hour Monday- Friday half price- 3-5
Slab freezer is broken. Might as well go to the grocery store and get ice cream yourself for a fraction of the price.
We've had a good experience and now a fail. The lobby was closed due to lack of staff. My opinion: at least half of the experience is "widow shopping" and agonizing over flavors and toppings. Why not close the Drive Thru instead?
Love the ice cream here they've been doing it well for over a decade or more I don't know how long they've been here but ever since I've been coming here they've done a good job.
Love the ice cream here they've been doing it well for over a decade or more I don't know how long they've been here but ever since I've been coming here they've done a good job.
Restaurantji Recommends
It's okay nothing to write home about. The young lady's in there seem to be overworked or disgruntled in some way, they did not have the best attitude and was not that friendly.
That ice cream is amazing!! Stop by after an SFA game.
Has the BEST ICE CREAM in EAST TEXAS.
Every single time I come to this place for ice cream, they are closed. It's happened 3 times in a month, and we come in the afternoon on a week day.
Best ice cream I've ever had. The service tonight was amazing. I couldn't decide on 2 favorites but picked 1. The worker didn't even know I couldn't decide and still gave me options to have both favorites in 1 desert. I was in heaven.