$60 for pizza and they helped themselves to a tip that i did not authorized and kept me on hold for an hour cus he was gonna talk to his boss never came back on the line awful customer service
Atmosphere: 1
Food: 1
Service: 1
Charles Hancock
Quick service. Clean store. Nice employees.
Atmosphere: 4
Food: 4
Service: 4
Ashley Kuyr
I love their pizza and bread sticks but the guys who were working on Sunday, lazy. I don't know if I'll order from here again. I spent $30 on pizza and needed a few seasoning packages. They wanted to charge me for each tiny little package. It's a half of a tsp of seasoning. Ridiculous. There was one employee just sitting on the counter looking extremely high eating food. They were unprofessional and clearly don't understand how to treat a paying customer. Looks like I'll switch back to Marco's pizza.
Atmosphere: 1
Food: 5
Service: 1
Edric Bewley
Have attempted ordering from here, again.
Once again, utterly disappointed. Food is ok, often a bit undercooked.
The REAL issue is that they use Doordash for their delivery. With tips expected BEFORE service is performed, these people just take the money and give crap service. Food left outside with no attempt to notify me, so food is absolutely cold (especially during winter!).
Even when using a 3rd party to complete your service, Papa John's is still responsible for the end result.
Atmosphere: 2
Food: 3
Service: 1
Louis Fry
Love the pizza but prices keep rising
Atmosphere: 4
Food: 4
Service: 4
Natalie Johnson
I ordered a cheese pizza easy on the sauce and what I received looked like a pizza with extra sauce and light on the cheese. Took the pizza back in and the employee said that’s just how much cheese we always put on pizzas, yet the other 2 pizzas I got had plenty of cheese on them. Really disappointed. (I have eaten at multiple other Papa John’s locations, and there is a significant amount more cheese than this)
Food: 1
Service: 1
Jessica Stubblefield
We order food got the notification that it was ready went to the store got back to our house all with 10 mins (I know because I have life 360 and it showed the trip) are hole order was cold and old. The hole situation is just ridiculous and all the manager wanted to do was argue about it instead of making it right. We put in a complaint the company sent it to her and she called basically calling us liers. I don't not suggest ordering here or doing business.
Atmosphere: 1
Food: 1
Service: 1
Matthew Dupuis
Good national brand. Bring back Sir Papa John! Get over it people
Food: 5
Alejandro Flores
I ordered a Pepperoni & Black olives extra Pepperoni & Black olives, I basically got a cheese pizza with the fewest amount of toppings. I didn’t bother calling them because if they can’t get right the first time I doubt they will be able to get it right the second time. This hasn’t been the first time papa John’s done me dirty like that and this was the last time I ever order papa John’s pizza anywhere.
$60 for pizza and they helped themselves to a tip that i did not authorized and kept me on hold for an hour cus he was gonna talk to his boss never came back on the line awful customer service
Atmosphere: 1
Food: 1
Service: 1
Quick service. Clean store. Nice employees.
Atmosphere: 4
Food: 4
Service: 4
I love their pizza and bread sticks but the guys who were working on Sunday, lazy. I don't know if I'll order from here again. I spent $30 on pizza and needed a few seasoning packages. They wanted to charge me for each tiny little package.
It's a half of a tsp of seasoning. Ridiculous. There was one employee just sitting on the counter looking extremely high eating food. They were unprofessional and clearly don't understand how to treat a paying customer. Looks like I'll switch back to Marco's pizza.
Atmosphere: 1
Food: 5
Service: 1
Have attempted ordering from here, again.
Once again, utterly disappointed. Food is ok, often a bit undercooked.
The REAL issue is that they use Doordash for their delivery. With tips expected BEFORE service is performed, these people just take the money and give crap service. Food left outside with no attempt to notify me, so food is absolutely cold (especially during winter!).
Even when using a 3rd party to complete your service, Papa John's is still responsible for the end result.
Atmosphere: 2
Food: 3
Service: 1
Love the pizza but prices keep rising
Atmosphere: 4
Food: 4
Service: 4
I ordered a cheese pizza easy on the sauce and what I received looked like a pizza with extra sauce and light on the cheese. Took the pizza back in and the employee said that’s just how much cheese we always put on pizzas, yet the other 2 pizzas I got had plenty of cheese on them. Really disappointed. (I have eaten at multiple other Papa John’s locations, and there is a significant amount more cheese than this)
Food: 1
Service: 1
We order food got the notification that it was ready went to the store got back to our house all with 10 mins (I know because I have life 360 and it showed the trip) are hole order was cold and old. The hole situation is just ridiculous and all the manager wanted to do was argue about it instead of making it right. We put in a complaint the company sent it to her and she called basically calling us liers. I don't not suggest ordering here or doing business.
Atmosphere: 1
Food: 1
Service: 1
Good national brand. Bring back Sir Papa John! Get over it people
Food: 5
I ordered a Pepperoni & Black olives extra Pepperoni & Black olives, I basically got a cheese pizza with the fewest amount of toppings. I didn’t bother calling them because if they can’t get right the first time I doubt they will be able to get it right the second time. This hasn’t been the first time papa John’s done me dirty like that and this was the last time I ever order papa John’s pizza anywhere.
Food: 1
Service: 1
Just thank you for your attention and kindness!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Cheesy Alfredo Pizza
Restaurantji Recommends
I would not eat at the store, but if you pick up a pizza here you will not regret it, in my opinion it’s the best in Lufkin.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Leg Meats Pizza, Extra Sauce, Double Cheeseburger Pizza, Pepperoni Pizza
I've ordered take out from here a few times. One of the best pizzas around.
Food: 5
Service: 5
Recommended dishes: Cheesesticks, Pepperoni Pizza
One employee in particular was very rude, got my order wrong and was unprofessional
Service: 1
Great pizza, just the way I like it. Good job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Leg Meats Pizza, Banana Peppers
Took an hour to get the pizza and. It wasn't even warm. Called the store talk to some one with an attitude.
Food: 1
Service: 1
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