I ordered pizza from Papa John now. The pizza was delivered and it was so bad that it was not worth eating. It was not a good topic or a proper slap.
Atmosphere: 1
Food: 1
Service: 2
Jenie Tobias
They barley put Canadian bacon and pineapple on it they made it good but not enough ingredients and the Alfredo sauce was good if it had more ingredients it would have been awesome the girl at the counter ignored my question completely when I paid it automatically put a 2 dollar tip I think she sets it up and I picked it up if they delivered I wouldn't mind tipping but don't try to force me
Atmosphere: 3
Food: 3
Service: 3
Gordon Marando
If I could give this pizza place a zero star I would, called them to deliver a pizza, the guy working there was very rude, he said by me calling was a prank call, even though I have an Arkansas number, I do live in Lufkin
Elizabeth White
Wonderful food
Atmosphere: 4
Food: 5
Service: 5
Maria Orta
$60 for pizza and they helped themselves to a tip that i did not authorized and kept me on hold for an hour cus he was gonna talk to his boss never came back on the line awful customer service
Atmosphere: 1
Food: 1
Service: 1
Charles Hancock
Quick service. Clean store. Nice employees.
Atmosphere: 4
Food: 4
Service: 4
Ashley Kuyr
I love their pizza and bread sticks but the guys who were working on Sunday, lazy. I don't know if I'll order from here again. I spent $30 on pizza and needed a few seasoning packages. They wanted to charge me for each tiny little package. It's a half of a tsp of seasoning. Ridiculous. There was one employee just sitting on the counter looking extremely high eating food. They were unprofessional and clearly don't understand how to treat a paying customer. Looks like I'll switch back to Marco's pizza.
Atmosphere: 1
Food: 5
Service: 1
Edric Bewley
Have attempted ordering from here, again.
Once again, utterly disappointed. Food is ok, often a bit undercooked.
The REAL issue is that they use Doordash for their delivery. With tips expected BEFORE service is performed, these people just take the money and give crap service. Food left outside with no attempt to notify me, so food is absolutely cold (especially during winter!).
Even when using a 3rd party to complete your service, Papa John's is still responsible for the end result.
Atmosphere: 2
Food: 3
Service: 1
Louis Fry
Love the pizza but prices keep rising
Atmosphere: 4
Food: 4
Service: 4
Natalie Johnson
I ordered a cheese pizza easy on the sauce and what I received looked like a pizza with extra sauce and light on the cheese. Took the pizza back in and the employee said that’s just how much cheese we always put on pizzas, yet the other 2 pizzas I got had plenty of cheese on them. Really disappointed. (I have eaten at multiple other Papa John’s locations, and there is a significant amount more cheese than this)
We order food got the notification that it was ready went to the store got back to our house all with 10 mins (I know because I have life 360 and it showed the trip) are hole order was cold and old. The hole situation is just ridiculous and all the manager wanted to do was argue about it instead of making it right. We put in a complaint the company sent it to her and she called basically calling us liers. I don't not suggest ordering here or doing business.
Atmosphere: 1
Food: 1
Service: 1
Matthew Dupuis
Good national brand. Bring back Sir Papa John! Get over it people
Food: 5
Alejandro Flores
I ordered a Pepperoni & Black olives extra Pepperoni & Black olives, I basically got a cheese pizza with the fewest amount of toppings. I didn’t bother calling them because if they can’t get right the first time I doubt they will be able to get it right the second time. This hasn’t been the first time papa John’s done me dirty like that and this was the last time I ever order papa John’s pizza anywhere.
Food: 1
Service: 1
Isaac Salazar
Just thank you for your attention and kindness!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Cheesy Alfredo Pizza
Myles McGee
I would not eat at the store, but if you pick up a pizza here you will not regret it, in my opinion it’s the best in Lufkin.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Leg Meats Pizza, Extra Sauce, Double Cheeseburger Pizza, Pepperoni Pizza
I ordered pizza from Papa John now. The pizza was delivered and it was so bad that it was not worth eating. It was not a good topic or a proper slap.
Atmosphere: 1
Food: 1
Service: 2
They barley put Canadian bacon and pineapple on it they made it good but not enough ingredients and the Alfredo sauce was good if it had more ingredients it would have been awesome the girl at the counter ignored my question completely when I paid it automatically put a 2 dollar tip I think she sets it up and I picked it up if they delivered I wouldn't mind tipping but don't try to force me
Atmosphere: 3
Food: 3
Service: 3
If I could give this pizza place a zero star I would, called them to deliver a pizza, the guy working there was very rude, he said by me calling was a prank call, even though I have an Arkansas number, I do live in Lufkin
Wonderful food
Atmosphere: 4
Food: 5
Service: 5
$60 for pizza and they helped themselves to a tip that i did not authorized and kept me on hold for an hour cus he was gonna talk to his boss never came back on the line awful customer service
Atmosphere: 1
Food: 1
Service: 1
Quick service. Clean store. Nice employees.
Atmosphere: 4
Food: 4
Service: 4
I love their pizza and bread sticks but the guys who were working on Sunday, lazy. I don't know if I'll order from here again. I spent $30 on pizza and needed a few seasoning packages. They wanted to charge me for each tiny little package.
It's a half of a tsp of seasoning. Ridiculous. There was one employee just sitting on the counter looking extremely high eating food. They were unprofessional and clearly don't understand how to treat a paying customer. Looks like I'll switch back to Marco's pizza.
Atmosphere: 1
Food: 5
Service: 1
Have attempted ordering from here, again.
Once again, utterly disappointed. Food is ok, often a bit undercooked.
The REAL issue is that they use Doordash for their delivery. With tips expected BEFORE service is performed, these people just take the money and give crap service. Food left outside with no attempt to notify me, so food is absolutely cold (especially during winter!).
Even when using a 3rd party to complete your service, Papa John's is still responsible for the end result.
Atmosphere: 2
Food: 3
Service: 1
Love the pizza but prices keep rising
Atmosphere: 4
Food: 4
Service: 4
I ordered a cheese pizza easy on the sauce and what I received looked like a pizza with extra sauce and light on the cheese. Took the pizza back in and the employee said that’s just how much cheese we always put on pizzas, yet the other 2 pizzas I got had plenty of cheese on them. Really disappointed. (I have eaten at multiple other Papa John’s locations, and there is a significant amount more cheese than this)
Food: 1
Service: 1
Restaurantji Recommends
We order food got the notification that it was ready went to the store got back to our house all with 10 mins (I know because I have life 360 and it showed the trip) are hole order was cold and old. The hole situation is just ridiculous and all the manager wanted to do was argue about it instead of making it right. We put in a complaint the company sent it to her and she called basically calling us liers. I don't not suggest ordering here or doing business.
Atmosphere: 1
Food: 1
Service: 1
Good national brand. Bring back Sir Papa John! Get over it people
Food: 5
I ordered a Pepperoni & Black olives extra Pepperoni & Black olives, I basically got a cheese pizza with the fewest amount of toppings. I didn’t bother calling them because if they can’t get right the first time I doubt they will be able to get it right the second time. This hasn’t been the first time papa John’s done me dirty like that and this was the last time I ever order papa John’s pizza anywhere.
Food: 1
Service: 1
Just thank you for your attention and kindness!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Cheesy Alfredo Pizza
I would not eat at the store, but if you pick up a pizza here you will not regret it, in my opinion it’s the best in Lufkin.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Leg Meats Pizza, Extra Sauce, Double Cheeseburger Pizza, Pepperoni Pizza
Loading...