This Starbucks deals gracefully with my wife while she stocks up with Starbucks for the week. Kudos!
Atmosphere: 5
Food: 5
Service: 5
Mike Coffman
Got me some hot cocoa, worst I've ever had, not sweet at all...I'll never do it again
Karen H
Extremely frustrating service. We stopped in on a road trip. Ordered ahead of time on the mobile app. We waited for 40 minutes to get our drinks. A bottled drink from the register was given to us- wrong flavor. The entire drive thru line that was extremely long when we came in was empty when we came out. The entire store was packed when we came in, but empty when we came out. When I asked if our mobile order got skipped, the lady insisted that wasn’t the case. But yet multiple ppl came into the store, ordered at the register, and left with their drinks while we waited. Why would we order online ahead of coming to the store, if it takes 40 min to get our drinks, but you can walk in and order and get your drink in 2 min? Your system is clearly flawed. To top it off, our hot drink was made wrong. We didn’t even taste it till we were already on the road bc we were in a hurry.
Next time, an apology goes a long way. If you skip us, we get it, just admit it and apologize. This was by far the worst Starbucks experience I have ever had.
Service: 1
Carol Evans
Always awesome food & drinks
Atmosphere: 5
Food: 5
Service: 5
Dinah Williams
Our order was perfectly made!
Atmosphere: 5
Food: 5
Service: 5
Norma
My drink Peppermint Mocha Frappuccino was perfect. The cashier/barista not so friendly, didn't smile or thank me. Just seemed grumpy and bothered.
Atmosphere: 4
Service: 3
Danielle Rains
I got food poisoning after eating their cheese danish, and their hot chocolate tasted like plain warm water. The service was terrible I walked in and the place was completely empty, with four employees standing around, yet no one took my order. I stood at the register for about two minutes feeling ignored. One man was even counting money right at the counter and didn’t bother to call anyone over. Honestly, after getting sick from the danish, I should’ve known better than to give them another chance. Between the horrible service and the awful drink, I’m done with Starbucks.
Atmosphere: 1
Food: 1
Service: 1
April G.
Great and speedy service especially considering the traffic they have.
Atmosphere: 5
Food: 5
Service: 5
Brendon Rand
Friendly Staff.... Delicious Coffee 👍🏾
Service: 5
Jhm
Went thru drive thru everything was placed correctly when I got food no mistakes
Wanted a coffee at 8:30 at night. Pulled in and ordered a white chocolate mocha. It was very good, but just a bit too sweet. It's just me though.
Food: 4
Service: 5
Tyreshia Powell
Every time I order at this location SOMETHING goes wrong. I ordered a hot caramel macchiato with vanilla sweet cream and extra caramel. EVERY time I come to this particular location they mess it up in some way. They put vanilla cold foam and I tell them EVERY time I didn’t ask for that, then they made it iced and I let them know they messed up AGAIN. I have no issues at the other locations, but this one just cannot get my order correct. 2 remakes and still wrong is CRAZY.
Cindy McRae
Super fast service and friendly!
Atmosphere: 5
Food: 5
Service: 5
Jessica Hall
The only place in town that consistently makes your coffee the same way twice. THANK YOU!!!
Atmosphere: 4
Food: 5
Service: 5
ali
what a joy this starbucks is! always fast and efficient service, and my drinks even taste better here than other locations. the staff is so friendly and good-natured as well. it’s the only ‘bucks i visit in lufkin. keep up the good work everyone!
This Starbucks deals gracefully with my wife while she stocks up with Starbucks for the week. Kudos!
Atmosphere: 5
Food: 5
Service: 5
Got me some hot cocoa, worst I've ever had, not sweet at all...I'll never do it again
Extremely frustrating service. We stopped in on a road trip. Ordered ahead of time on the mobile app. We waited for 40 minutes to get our drinks. A bottled drink from the register was given to us- wrong flavor. The entire drive thru line that was extremely long when we came in was empty when we came out. The entire store was packed when we came in, but empty when we came out. When I asked if our mobile order got skipped, the lady insisted that wasn’t the case. But yet multiple ppl came into the store, ordered at the register, and left with their drinks while we waited. Why would we order online ahead of coming to the store, if it takes 40 min to get our drinks, but you can walk in and order and get your drink in 2 min? Your system is clearly flawed. To top it off, our hot drink was made wrong. We didn’t even taste it till we were already on the road bc we were in a hurry.
Next time, an apology goes a long way. If you skip us, we get it, just admit it and apologize. This was by far the worst Starbucks experience I have ever had.
Service: 1
Always awesome food & drinks
Atmosphere: 5
Food: 5
Service: 5
Our order was perfectly made!
Atmosphere: 5
Food: 5
Service: 5
My drink Peppermint Mocha Frappuccino was perfect. The cashier/barista not so friendly, didn't smile or thank me. Just seemed grumpy and bothered.
Atmosphere: 4
Service: 3
I got food poisoning after eating their cheese danish, and their hot chocolate tasted like plain warm water. The service was terrible I walked in and the place was completely empty, with four employees standing around, yet no one took my order. I stood at the register for about two minutes feeling ignored. One man was even counting money right at the counter and didn’t bother to call anyone over. Honestly, after getting sick from the danish, I should’ve known better than to give them another chance. Between the horrible service and the awful drink, I’m done with Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Great and speedy service especially considering the traffic they have.
Atmosphere: 5
Food: 5
Service: 5
Friendly Staff.... Delicious Coffee 👍🏾
Service: 5
Went thru drive thru everything was placed correctly when I got food no mistakes
Food: 4
Service: 5
Restaurantji Recommends
Wanted a coffee at 8:30 at night. Pulled in and ordered a white chocolate mocha. It was very good, but just a bit too sweet. It's just me though.
Food: 4
Service: 5
Every time I order at this location SOMETHING goes wrong. I ordered a hot caramel macchiato with vanilla sweet cream and extra caramel. EVERY time I come to this particular location they mess it up in some way. They put vanilla cold foam and I tell them EVERY time I didn’t ask for that, then they made it iced and I let them know they messed up AGAIN. I have no issues at the other locations, but this one just cannot get my order correct. 2 remakes and still wrong is CRAZY.
Super fast service and friendly!
Atmosphere: 5
Food: 5
Service: 5
The only place in town that consistently makes your coffee the same way twice. THANK YOU!!!
Atmosphere: 4
Food: 5
Service: 5
what a joy this starbucks is! always fast and efficient service, and my drinks even taste better here than other locations. the staff is so friendly and good-natured as well. it’s the only ‘bucks i visit in lufkin. keep up the good work everyone!
Atmosphere: 5
Food: 5
Service: 5
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