This place has been degrading for quite some time. With the constant excuses of 'frosty machine down' or otherwise 'no frosties', to today's horror show of what they tried to pass off as 'food'. After waiting 5 minutes or longer at order screen, I then pulled to the pickup window, and had to wait another 7-10 minutes.
Only to be given fries that were so old, they weren't just COLD, but shriveled and tough.
Atmosphere: 2
Food: 1
Service: 1
Julie Lewis
The food was VERY NASTY. The staff was VERY RUDE, NOT friendly, and NOT helpful. The employee shortchanged me.
Atmosphere: 1
Food: 1
Service: 1
Brayan Martinez
It's not good at all, they just talk and the order doesn't arrive. It takes more than half an hour and they don't deliver the food.
Atmosphere: 1
Food: 1
Service: 1
Carla Prado
They take too long and just talk and we have been here at the window for 30 minutes and they don’t leave their phones alone they are on their phones.
Atmosphere: 1
Food: 1
Service: 1
T M P
They charged me 30 cents more than the sign said the product was. Just wanted to bring it to their attention. Manager said "It's in the system, nothing I can do" Didn't think to reach in the cash drawer and hand me the change. Not a lot of money, but multiply times 1,000 customers and it is. Manager grabbed the receipt from me with his greasy hands. Got grease all over my receipt. Order was taking very long.
Manager yelled at the employees "Hurry up and Get this man out of my store".
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Ronnie Harris
I bought a son of the baconator in the drive thru. Burger was cold, bun not toasted, cheese not melted due to the meat patties not being hot. Also, there was something hard crusted on the paper wrapped around the burger.
Food: 1
Service: 2
Tim Bell
This Wendy's location needs new ownership and COMPLETELY new management.....absolutely worst run location I've ever seen.....the owners should be absolutely ashamed of themselves.....this place has been run so poorly for so many years i don't even understand how corporate has allowed this place to remain open.
Atmosphere: 1
Food: 1
Service: 1
Hanna Fowler
I went through the Drive through one night about a week ago and the woman taking orders was SO RUDE. She talked like she hates her job and me being there was a big inconvenience. She said give me a moment and I'll take your order, but she said it with such an attitude. I said no you know what just forget it and I drove off. She was not getting my business after that and I'm sure she was glad I drove off & didn't have to inconvenience her any more. Horrible horrible experience and I hope she isn't treating everyone that way. 👎🏻🚶🏻♀️
Service: 1
Thomas Kilgore
Close down! Terrible all around! It would be better as a keg bon fire, unless you have an hour to wait for overpriced bad food and you might get an over filled drink poured on you and your vehicle for your time
Atmosphere: 1
Food: 1
Service: 1
Sebastian Turk
Eric did a great job serving me today had a smile on his face great attitude and was patient. Also my food took a little longer than expected and as I went up to grab my food Eric offered me a free frosty for the wait. As I was eating my food I saw him offer to help a lady carry her drinks out to her car as well and had to say excellent customer service to him.
Burger bun felt like it had been on a warmer for an hour. Lower bun was almost crunchy hard and the patties were dried out. The nuggets and fries were fresh this time. We like Wendy's restaurants in most cities, Lufkin has failed about every time we have tried.
Atmosphere: 3
Food: 2
Service: 3
Marla Eason
Fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger, Mcmuffin
C Harvey
Lady at the window was so pleasant.
Atmosphere: 5
Food: 5
Service: 5
Russell Suggs
Went by several times in the morning to get breakfast and no one is there and it was around 730am. Went by there today around 810 am and the doors were locked and the lady at the drive thru said she only had two employees show up for work and she can’t open the dining area until more employees show up for work. Managers and owners that falls back on you and it’s hurting your business.
This place has been degrading for quite some time.
With the constant excuses of 'frosty machine down' or otherwise 'no frosties', to today's horror show of what they tried to pass off as 'food'. After waiting 5 minutes or longer at order screen, I then pulled to the pickup window, and had to wait another 7-10 minutes.
Only to be given fries that were so old, they weren't just COLD, but shriveled and tough.
Atmosphere: 2
Food: 1
Service: 1
The food was VERY NASTY. The staff was VERY RUDE, NOT friendly, and NOT helpful. The employee shortchanged me.
Atmosphere: 1
Food: 1
Service: 1
It's not good at all, they just talk and the order doesn't arrive. It takes more than half an hour and they don't deliver the food.
Atmosphere: 1
Food: 1
Service: 1
They take too long and just talk and we have been here at the window for 30 minutes and they don’t leave their phones alone they are on their phones.
Atmosphere: 1
Food: 1
Service: 1
They charged me 30 cents more than the sign said the product was. Just wanted to bring it to their attention. Manager said "It's in the system, nothing I can do" Didn't think to reach in the cash drawer and hand me the change. Not a lot of money, but multiply times 1,000 customers and it is. Manager grabbed the receipt from me with his greasy hands. Got grease all over my receipt.
Order was taking very long.
Manager yelled at the employees "Hurry up and Get this man out of my store".
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
I bought a son of the baconator in the drive thru. Burger was cold, bun not toasted, cheese not melted due to the meat patties not being hot. Also, there was something hard crusted on the paper wrapped around the burger.
Food: 1
Service: 2
This Wendy's location needs new ownership and COMPLETELY new management.....absolutely worst run location I've ever seen.....the owners should be absolutely ashamed of themselves.....this place has been run so poorly for so many years i don't even understand how corporate has allowed this place to remain open.
Atmosphere: 1
Food: 1
Service: 1
I went through the Drive through one night about a week ago and the woman taking orders was SO RUDE. She talked like she hates her job and me being there was a big inconvenience. She said give me a moment and I'll take your order, but she said it with such an attitude. I said no you know what just forget it and I drove off. She was not getting my business after that and I'm sure she was glad I drove off & didn't have to inconvenience her any more. Horrible horrible experience and I hope she isn't treating everyone that way. 👎🏻🚶🏻♀️
Service: 1
Close down! Terrible all around! It would be better as a keg bon fire, unless you have an hour to wait for overpriced bad food and you might get an over filled drink poured on you and your vehicle for your time
Atmosphere: 1
Food: 1
Service: 1
Eric did a great job serving me today had a smile on his face great attitude and was patient. Also my food took a little longer than expected and as I went up to grab my food Eric offered me a free frosty for the wait. As I was eating my food I saw him offer to help a lady carry her drinks out to her car as well and had to say excellent customer service to him.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
They fast I went threw drive thru man!
Atmosphere: 5
Food: 5
Service: 5
Burger bun felt like it had been on a warmer for an hour. Lower bun was almost crunchy hard and the patties were dried out. The nuggets and fries were fresh this time. We like Wendy's restaurants in most cities, Lufkin has failed about every time we have tried.
Atmosphere: 3
Food: 2
Service: 3
Fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger, Mcmuffin
Lady at the window was so pleasant.
Atmosphere: 5
Food: 5
Service: 5
Went by several times in the morning to get breakfast and no one is there and it was around 730am. Went by there today around 810 am and the doors were locked and the lady at the drive thru said she only had two employees show up for work and she can’t open the dining area until more employees show up for work. Managers and owners that falls back on you and it’s hurting your business.
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