Worst service I've ever seen at a fast food place. Five people standing around and no one taking orders. Food takes forever to come out. I'll go somewhere else next time I'm coming through Lufkin
Atmosphere: 1
Food: 3
Service: 1
Miss Nicole
Great Customer Service 👌
Shelita Jenkins
First I went to Wendy's for a strawberry swirl ice cream, and in turn said I'd purchase a meal. I was very disappointed because before I could even get out of the drive-thru I ordered the biggie double stack meal. So the drive-thru lady said oh there's a wait on the meat so I said okay I'll so a few minutes passed by and I'm waiting and I'm waiting patiently. Before I even got out of the parking lot, I stuck my hand in the bag to get some fries, and they were cold as ice and old French fries, and the nuggets were cold as well. My strawberry swirl was in a swirl it had the strawberry stuff at the bottom of the ice cream. If I was to put a straw in there I'm drinking nothing but the strawberry syrup that's at the bottom of the ice cream and and even if I use a spoon I will have to get the strawberry into the to make it what kind of crap is that. My burger was dry, the meat looked like it was overcooked, and dried. It was just a horrible meal.
Atmosphere: 1
Food: 1
Service: 3
Infamous Em4c
Looking for the comment to decide if ur going to eat here DONT worst of the worst of lazy fast food workers
Row3 Smithlock
The night staff was great, they provided great service and was very patient with me and my family while we were enduring an extended road trip.
Atmosphere: 4
Food: 4
Service: 5
Josh Rhoden
Service was slow, every car in front of me had to pull forward to wait on food including me. When I got home 2 meals were missing and had to go back. When I came back for the 2nd time they still got my order wrong (kids cheeseburger had no cheese). They make fast food difficult and don’t care.
Atmosphere: 1
Food: 1
Service: 1
Edric Bewley
This place has been degrading for quite some time. With the constant excuses of 'frosty machine down' or otherwise 'no frosties', to today's horror show of what they tried to pass off as 'food'. After waiting 5 minutes or longer at order screen, I then pulled to the pickup window, and had to wait another 7-10 minutes.
Only to be given fries that were so old, they weren't just COLD, but shriveled and tough.
Atmosphere: 2
Food: 1
Service: 1
Julie Lewis
The food was VERY NASTY. The staff was VERY RUDE, NOT friendly, and NOT helpful. The employee shortchanged me.
Atmosphere: 1
Food: 1
Service: 1
Brayan Martinez
It's not good at all, they just talk and the order doesn't arrive. It takes more than half an hour and they don't deliver the food.
Atmosphere: 1
Food: 1
Service: 1
Carla Prado
They take too long and just talk and we have been here at the window for 30 minutes and they don’t leave their phones alone they are on their phones.
They charged me 30 cents more than the sign said the product was. Just wanted to bring it to their attention. Manager said "It's in the system, nothing I can do" Didn't think to reach in the cash drawer and hand me the change. Not a lot of money, but multiply times 1,000 customers and it is. Manager grabbed the receipt from me with his greasy hands. Got grease all over my receipt. Order was taking very long.
Manager yelled at the employees "Hurry up and Get this man out of my store".
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Ronnie Harris
I bought a son of the baconator in the drive thru. Burger was cold, bun not toasted, cheese not melted due to the meat patties not being hot. Also, there was something hard crusted on the paper wrapped around the burger.
Food: 1
Service: 2
Tim Bell
This Wendy's location needs new ownership and COMPLETELY new management.....absolutely worst run location I've ever seen.....the owners should be absolutely ashamed of themselves.....this place has been run so poorly for so many years i don't even understand how corporate has allowed this place to remain open.
Atmosphere: 1
Food: 1
Service: 1
Hanna Fowler
I went through the Drive through one night about a week ago and the woman taking orders was SO RUDE. She talked like she hates her job and me being there was a big inconvenience. She said give me a moment and I'll take your order, but she said it with such an attitude. I said no you know what just forget it and I drove off. She was not getting my business after that and I'm sure she was glad I drove off & didn't have to inconvenience her any more. Horrible horrible experience and I hope she isn't treating everyone that way. 👎🏻🚶🏻♀️
Service: 1
Thomas Kilgore
Close down! Terrible all around! It would be better as a keg bon fire, unless you have an hour to wait for overpriced bad food and you might get an over filled drink poured on you and your vehicle for your time
Worst service I've ever seen at a fast food place. Five people standing around and no one taking orders. Food takes forever to come out. I'll go somewhere else next time I'm coming through Lufkin
Atmosphere: 1
Food: 3
Service: 1
Great Customer Service 👌
First I went to Wendy's for a strawberry swirl ice cream, and in turn said I'd purchase a meal. I was very disappointed because before I could even get out of the drive-thru I ordered the biggie double stack meal. So the drive-thru lady said oh there's a wait on the meat so I said okay I'll so a few minutes passed by and I'm waiting and I'm waiting patiently. Before I even got out of the parking lot, I stuck my hand in the bag to get some fries, and they were cold as ice and old French fries, and the nuggets were cold as well. My strawberry swirl was in a swirl it had the strawberry stuff at the bottom of the ice cream. If I was to put a straw in there I'm drinking nothing but the strawberry syrup that's at the bottom of the ice cream and and even if I use a spoon I will have to get the strawberry into the to make it what kind of crap is that. My burger was dry, the meat looked like it was overcooked, and dried. It was just a horrible meal.
Atmosphere: 1
Food: 1
Service: 3
Looking for the comment to decide if ur going to eat here DONT worst of the worst of lazy fast food workers
The night staff was great, they provided great service and was very patient with me and my family while we were enduring an extended road trip.
Atmosphere: 4
Food: 4
Service: 5
Service was slow, every car in front of me had to pull forward to wait on food including me. When I got home 2 meals were missing and had to go back. When I came back for the 2nd time they still got my order wrong (kids cheeseburger had no cheese). They make fast food difficult and don’t care.
Atmosphere: 1
Food: 1
Service: 1
This place has been degrading for quite some time.
With the constant excuses of 'frosty machine down' or otherwise 'no frosties', to today's horror show of what they tried to pass off as 'food'. After waiting 5 minutes or longer at order screen, I then pulled to the pickup window, and had to wait another 7-10 minutes.
Only to be given fries that were so old, they weren't just COLD, but shriveled and tough.
Atmosphere: 2
Food: 1
Service: 1
The food was VERY NASTY. The staff was VERY RUDE, NOT friendly, and NOT helpful. The employee shortchanged me.
Atmosphere: 1
Food: 1
Service: 1
It's not good at all, they just talk and the order doesn't arrive. It takes more than half an hour and they don't deliver the food.
Atmosphere: 1
Food: 1
Service: 1
They take too long and just talk and we have been here at the window for 30 minutes and they don’t leave their phones alone they are on their phones.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They charged me 30 cents more than the sign said the product was. Just wanted to bring it to their attention. Manager said "It's in the system, nothing I can do" Didn't think to reach in the cash drawer and hand me the change. Not a lot of money, but multiply times 1,000 customers and it is. Manager grabbed the receipt from me with his greasy hands. Got grease all over my receipt.
Order was taking very long.
Manager yelled at the employees "Hurry up and Get this man out of my store".
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
I bought a son of the baconator in the drive thru. Burger was cold, bun not toasted, cheese not melted due to the meat patties not being hot. Also, there was something hard crusted on the paper wrapped around the burger.
Food: 1
Service: 2
This Wendy's location needs new ownership and COMPLETELY new management.....absolutely worst run location I've ever seen.....the owners should be absolutely ashamed of themselves.....this place has been run so poorly for so many years i don't even understand how corporate has allowed this place to remain open.
Atmosphere: 1
Food: 1
Service: 1
I went through the Drive through one night about a week ago and the woman taking orders was SO RUDE. She talked like she hates her job and me being there was a big inconvenience. She said give me a moment and I'll take your order, but she said it with such an attitude. I said no you know what just forget it and I drove off. She was not getting my business after that and I'm sure she was glad I drove off & didn't have to inconvenience her any more. Horrible horrible experience and I hope she isn't treating everyone that way. 👎🏻🚶🏻♀️
Service: 1
Close down! Terrible all around! It would be better as a keg bon fire, unless you have an hour to wait for overpriced bad food and you might get an over filled drink poured on you and your vehicle for your time
Atmosphere: 1
Food: 1
Service: 1
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