My partner order pizza from this location and when I check the pizza it was cheese and burger meat, so I went back in to correct it to be told and almost shouted at that my mate did it wrong and they don’t wish to accept that they mess up. The black hair lady was being too snotty and rude tone in her voice as I did my best to maintain a good manner and acceptable.
Later my mate came in and he was explaining to her that he selected pepperoni but she was sticking to her guns and sticking with the know it all tone to end it with “it is what it is.”
With that attitude and professionalism I’m surprise this place still runs. It’s saddening and very rude of her to do that, especially with that deaf tone attitude and never accepting fault either but they remade the pizza and didn’t remake the other items being cold. #there never time to do it right but always time to get it right.
Atmosphere: 3
Food: 4
Service: 1
Xochitl Reyes
Stuff crust pizzas 🍕 my pizzas taste good but they were ridiculously thin, corn 🌽 tortilla thin!! part the center of the pizza i had it to scrape it with a knife 🔪 to detach it from the bottom of the box.
Food: 2
Service: 3
edthedredge
Dreadful, I haven't eaten at the hut since 1985 (been in Europe) and I won't ever again. I went around 6pm so the oven should have been fully heated but pizza was undercooked. The dough was bready and tasted as though it was frozen and thawed but I have no idea. I can't get my head around why one would open a pizza restaurant and serve something worse than a frozen pizza. Pure greed runs this place, very disappointed. Employees were very nice, probably getting min wage.
Atmosphere: 4
Food: 1
Service: 4
Mat Stanley
I stood in front of the register for 5min. intill I was seen and told to wait. I waited another 5min. untill I went to the back and saw 3 people on phones and 1 jusy staring at me. I just ask them if I could grab my own pizza from the rack and I left. Pizza is great, service is trash.
Atmosphere: 2
Food: 4
Service: 1
Teki Herrod
Ordered at 5:43 for delivery. Delivery time was estimated to be 6:15. I called to inquire on the status at 6:35 and was told the order was ready, but the drivers were backed up and that my food was still at the store. I informed them that I could come pick it up, but oh, a driver just came in to grab my orders and I asked are you sure? Was told oh no, it was on the way. 25 minutes later, I called and asked for management. She told me my food was still at the store. I told her I would come and get it but would like that fresh. Once at the store, I asked to be refunded the delivery fee and driver’s tip after the manager handed me my food. This wasn’t initiated by her and it should have been. After 2 hours, I had my order in hand. I have ordered before on several occasions and although service can be slow, I have an issue of this magnitude. In my opinion, a team member should have contacted anyone with a delivery order, and informed them of the driver situation, and inquired on whether or not they wanted to switch to pick up. It shouldn’t have to take me calling the store to see what’s going on and having to go to this extent to get what I ordered.
Atmosphere: 1
Service: 1
Maria Granados
Bad experience with the staff and the cashier; she refused to sell me a pizza at the same price I always order on weekends. From now on, I'm switching to Domino's.
Service: 1
Veronica Kumpf
Delivery times 45 minutes off, staff lies about issue.
Atmosphere: 1
Food: 3
Service: 1
Summer Curtis
I ordered a pizza for delivery for my son who would be home 2 hours later. They had it delivered immediately instead and the order was incorrect AND cold when he came home. I called and messaged with corporate. Nothing was done. No refund. No credit. Nothing. I have deleted the app and will no longer do business with Pizza Hut. There are so many other places to go and Uber Eats makes it so much easier to get any pizza any Austin. Bye Pizza Hut. You weren't that good anyway.
Atmosphere: 1
Food: 2
Service: 1
D Dickson
The Pizza Hut in Manor is almost that girl... I can't quit give them 5 stars because they never have two things at one time. If the food is good the customer service is meh... If the customer service is good, they burned my baby's cheese pizza. Now I'm a carry out girl, so my rating reflects my interactions with the people face to face. Now one thing I will say is they don't play about that 15 minute pick up time. Only one time have I waited longer than 15 minutes and that was because they remade my order. I go there TOO much to give them a lower star rating, UNLESS they piss me off which they haven't... Yet. So yeah, I recommend, until I don't.
Atmosphere: 4
Food: 4
Service: 4
Kay R.
Ordered a pizza at 8pm and it was expected to be delivered by 8:29p.. by 9:35p the pizza still wasn’t delivered. Called and requested a refund because it should never take over an hour to deliver 1 large pizza. Will not be ordering from this location again
Great customer service, food was freshly made and delicious. I highly recommend for others to check it out if u in the area.
Brad Bonnickson
$40 for a pizza and mushroom
Ronisha Vasquez
I went in to pick up my order and was greeted immediately. The staff were friendly, the restaurant was clean, the air conditioning felt good (in this Texas heat), and my food was hot and fresh. They even took the extra steps to cut my cheese free pizza with a different pizza cutter (due to a dairy allergy).
Private Information
Incapable of delivering 3 miles away - what's the point?
Once Upon A Taco
I was really looking forward to trying the new Cheesy bites pizza but as you can see the pizza is very dry and the crust is missing the butter crust as advertised. The only thing that saved this is the ranch flight. The place was clean and ambience was nice. The service was fast and easy. Not sure where they’re dropping the ball but this pizza was not it. I might consider giving this location another try.
My partner order pizza from this location and when I check the pizza it was cheese and burger meat, so I went back in to correct it to be told and almost shouted at that my mate did it wrong and they don’t wish to accept that they mess up. The black hair lady was being too snotty and rude tone in her voice as I did my best to maintain a good manner and acceptable.
Later my mate came in and he was explaining to her that he selected pepperoni but she was sticking to her guns and sticking with the know it all tone to end it with “it is what it is.”
With that attitude and professionalism I’m surprise this place still runs. It’s saddening and very rude of her to do that, especially with that deaf tone attitude and never accepting fault either but they remade the pizza and didn’t remake the other items being cold. #there never time to do it right but always time to get it right.
Atmosphere: 3
Food: 4
Service: 1
Stuff crust pizzas 🍕 my pizzas taste good but they were ridiculously thin, corn 🌽 tortilla thin!! part the center of the pizza i had it to scrape it with a knife 🔪 to detach it from the bottom of the box.
Food: 2
Service: 3
Dreadful, I haven't eaten at the hut since 1985 (been in Europe) and I won't ever again. I went around 6pm so the oven should have been fully heated but pizza was undercooked. The dough was bready and tasted as though it was frozen and thawed but I have no idea. I can't get my head around why one would open a pizza restaurant and serve something worse than a frozen pizza. Pure greed runs this place, very disappointed. Employees were very nice, probably getting min wage.
Atmosphere: 4
Food: 1
Service: 4
I stood in front of the register for 5min. intill I was seen and told to wait. I waited another 5min. untill I went to the back and saw 3 people on phones and 1 jusy staring at me. I just ask them if I could grab my own pizza from the rack and I left. Pizza is great, service is trash.
Atmosphere: 2
Food: 4
Service: 1
Ordered at 5:43 for delivery. Delivery time was estimated to be 6:15. I called to inquire on the status at 6:35 and was told the order was ready, but the drivers were backed up and that my food was still at the store. I informed them that I could come pick it up, but oh, a driver just came in to grab my orders and I asked are you sure? Was told oh no, it was on the way. 25 minutes later, I called and asked for management. She told me my food was still at the store. I told her I would come and get it but would like that fresh. Once at the store, I asked to be refunded the delivery fee and driver’s tip after the manager handed me my food. This wasn’t initiated by her and it should have been. After 2 hours, I had my order in hand. I have ordered before on several occasions and although service can be slow, I have an issue of this magnitude. In my opinion, a team member should have contacted anyone with a delivery order, and informed them of the driver situation, and inquired on whether or not they wanted to switch to pick up. It shouldn’t have to take me calling the store to see what’s going on and having to go to this extent to get what I ordered.
Atmosphere: 1
Service: 1
Bad experience with the staff and the cashier; she refused to sell me a pizza at the same price I always order on weekends. From now on, I'm switching to Domino's.
Service: 1
Delivery times 45 minutes off, staff lies about issue.
Atmosphere: 1
Food: 3
Service: 1
I ordered a pizza for delivery for my son who would be home 2 hours later. They had it delivered immediately instead and the order was incorrect AND cold when he came home. I called and messaged with corporate. Nothing was done. No refund. No credit. Nothing. I have deleted the app and will no longer do business with Pizza Hut. There are so many other places to go and Uber Eats makes it so much easier to get any pizza any Austin. Bye Pizza Hut. You weren't that good anyway.
Atmosphere: 1
Food: 2
Service: 1
The Pizza Hut in Manor is almost that girl...
I can't quit give them 5 stars because they never have two things at one time.
If the food is good the customer service is meh... If the customer service is good, they burned my baby's cheese pizza.
Now I'm a carry out girl, so my rating reflects my interactions with the people face to face.
Now one thing I will say is they don't play about that 15 minute pick up time. Only one time have I waited longer than 15 minutes and that was because they remade my order.
I go there TOO much to give them a lower star rating, UNLESS they piss me off which they haven't... Yet.
So yeah, I recommend, until I don't.
Atmosphere: 4
Food: 4
Service: 4
Ordered a pizza at 8pm and it was expected to be delivered by 8:29p.. by 9:35p the pizza still wasn’t delivered. Called and requested a refund because it should never take over an hour to deliver 1 large pizza. Will not be ordering from this location again
Service: 1
Restaurantji Recommends
Great customer service, food was freshly made and delicious. I highly recommend for others to check it out if u in the area.
$40 for a pizza and mushroom
I went in to pick up my order and was greeted immediately. The staff were friendly, the restaurant was clean, the air conditioning felt good (in this Texas heat), and my food was hot and fresh. They even took the extra steps to cut my cheese free pizza with a different pizza cutter (due to a dairy allergy).
Incapable of delivering 3 miles away - what's the point?
I was really looking forward to trying the new Cheesy bites pizza but as you can see the pizza is very dry and the crust is missing the butter crust as advertised. The only thing that saved this is the ranch flight. The place was clean and ambience was nice. The service was fast and easy. Not sure where they’re dropping the ball but this pizza was not it. I might consider giving this location another try.
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