They are implementing some new AI-like order taking in the drive-thru. ??. Absolutely atrocious! It got my order wrong. Took more than 7 mins to get to the window to get food. My guess is that it was messing up the orders ahead of me. Eventually, it called a "team member" to come and correct the order. I expressed to the young lady at the window that this was not it. I told her to let management know. She knowingly giggled and nodded her head.
Atmosphere: 2
Food: 4
Service: 1
Joe Hach
Excellent food quality and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chow Mein
Veronica Lindero
Food was good, sevice was awesome, place was clean and neat, we were there early in the morning, everyone was so polite, nice and helpful with a big smile, this is the kind of service what it makes a difference to start your day, thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Broccoli Beef, Honey Walnut Shrimp, Veggie Spring Rolls 2, Build Your Own Plate - 2 Half Sides, Bottled Water, Chow Mein
The Kamen Family
I'm going to preface this review by saying that I'm not the biggest fan of Panda Express, BUT if this cook/manager? is making the food, I'll come every time.**********************************My husband loves Panda Express, so I've been to more locations than I could count on both my hands. Almost every time, their items are either not sauced enough or overly sauced and too sweet. There was never a happy medium, hence me not liking it.Well, one day after a doctor's visit, I actually requested we eat at this specific Panda Express because it was close, and we were pressed for time, plus it's one of the hubs' favorites.I was not expecting much since we've eaten at Panda so many times. I get my usual-fried rice, walnut shrimp, and decided on a new dish, the sesame chicken.I noticed the Fire Cracker shrimp and asked if I could sample one. I guess with the pandemic, they don't do that anymore? I was fine wth that. Inflation is killing everyone. The person behind the counter scooped a few into my plate anyway. I thought it was very nice of him.Hubby and I sat down to eat, and I was pleasantly surprised. Everything was well-seasoned and cooked well. The rice wasn't undercooked nor dry. The sauce wasn't gloopy, and the items we had were not over-sauced.I tried the firecracker shrimp that he scooped into my plate, and my eyebrows shot up. Hmm, it's not sweet. That was a pleasant surprise for me, as I don't like to eat a lot of sweet foods in my meals, so I had my husband go back and order a side of fire cracker shrimp and abandoned my sesame chicken, also not bad but was sweet.After a pretty satisfying meal, I had to take a picture of the person who I assumed made the food, and made a mental note that if he was making it the next time, my meal might taste okay.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Chow Mein
Edson Rodriguez
I've been in the neighborhood since 2008. I don't recall the first time I walked in here. But it was my favorite spot in the neighborhood since!
Atmosphere: 5
Food: 5
Service: 5
Seth Lewis
New AI ordering system in drive through is a terrible experience. Roll that tech back to a human. Frustratingly slow and cannot understand simple orders.
Atmosphere: 3
Food: 5
Service: 1
Katrina Blaha
Always a great experience. My order is always correct. The place is clean every time we dine inside.
The food is good. But, every time I come here, there is always some sort of cleaning, water spill or some sort of error at the soda fountain. The staff is nice but could do more.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Broccoli Beef, Veggie Spring Rolls 2, Build Your Own Plate - 2 Half Sides, Build Your Own Bowl - 1 Full Side, String Bean Chicken
Reagan Ann
so good, got a bowl with chow mein and broccoli beef, was
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Broccoli Beef, Chow Mein
Dana Spoonemore
I ordered a 2 entre plate with fried rice/orange chicken/beef broccoli. The broccoli was very big chunks and after I’d eaten 2 of the florets I noticed there was only one tiny piece of beef. The rice was sticky but the orange chicken was ok. I also ordered an egg roll which looked like it was yesterdays leftover. It was not good. I was also not offered sweet and sour sauce, I thought it would’ve been in the bag with the egg roll. It was not. It was 8:00 in the evening and raining or I’d take it back.I rarely write reviews but felt this dinner needed one.
Food: 1
Recommended dishes: Broccoli Beef, Build Your Own Plate - 2 Half Sides
I was just at this location and Isaac was amazing. She greeted me in the drive-thru, was very friendly, asked me for my order, asked if I would like anything else, then politely asked me if I would like to donate for the Panda Cares program. I only donated because of the great customer service that I received. You just don't see that kind of service much anymore. A+++ job. Thank you and I hope this reaches your supervisor.
Atmosphere: 5
Food: 5
Service: 5
Carl W.
The people are always so nice very polite. And they always get my order right. They are also normally little bit faster than going elsewhere.
Maya D.
Last time I had Panda Express was in Hawaii, the differences is their rice is way cleaner, iykyk, the oil is clean because they would always change into the new. I was not satisfied at all when I started eating this and at the end this explains it all. Overall, the customer service is good, just the food no
Dan Wallis
Wow, a restaurant that is out of forks and sweet and sour sauce. I will definitely start driving to Splendid China in Arlington in the future.
Atmosphere: 1
Food: 3
Service: 1
Eric Lincoln
It's a chain that serves Asian inspired food(nicest way to put it). I ordered "The Plate" which is two sides(I chose fried rice and chow mein) with the latter being the only one seasoned at all. I also ordered beef and broccoli (look at the picture and show me where the is beef) and orange chicken that was mostly just fried breading. I am normally much less hostile when it comes to chain restaurants, but this place is just horrible. Everyone do yourself a favor and skip this place because the food sucked and my stomach currently is hosting a cage fight. The spring rolls tasted like it had been stepped on by a barefoot homeless that just walked a mile through the mud.
Food: 3
Recommended dishes: Fried Rice, Broccoli Beef, Veggie Spring Rolls
They are implementing some new AI-like order taking in the drive-thru. ??. Absolutely atrocious! It got my order wrong. Took more than 7 mins to get to the window to get food. My guess is that it was messing up the orders ahead of me. Eventually, it called a "team member" to come and correct the order. I expressed to the young lady at the window that this was not it. I told her to let management know. She knowingly giggled and nodded her head.
Atmosphere: 2
Food: 4
Service: 1
Excellent food quality and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chow Mein
Food was good, sevice was awesome, place was clean and neat, we were there early in the morning, everyone was so polite, nice and helpful with a big smile, this is the kind of service what it makes a difference to start your day, thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Broccoli Beef, Honey Walnut Shrimp, Veggie Spring Rolls 2, Build Your Own Plate - 2 Half Sides, Bottled Water, Chow Mein
I'm going to preface this review by saying that I'm not the biggest fan of Panda Express, BUT if this cook/manager? is making the food, I'll come every time.**********************************My husband loves Panda Express, so I've been to more locations than I could count on both my hands. Almost every time, their items are either not sauced enough or overly sauced and too sweet. There was never a happy medium, hence me not liking it.Well, one day after a doctor's visit, I actually requested we eat at this specific Panda Express because it was close, and we were pressed for time, plus it's one of the hubs' favorites.I was not expecting much since we've eaten at Panda so many times. I get my usual-fried rice, walnut shrimp, and decided on a new dish, the sesame chicken.I noticed the Fire Cracker shrimp and asked if I could sample one. I guess with the pandemic, they don't do that anymore? I was fine wth that. Inflation is killing everyone. The person behind the counter scooped a few into my plate anyway. I thought it was very nice of him.Hubby and I sat down to eat, and I was pleasantly surprised. Everything was well-seasoned and cooked well. The rice wasn't undercooked nor dry. The sauce wasn't gloopy, and the items we had were not over-sauced.I tried the firecracker shrimp that he scooped into my plate, and my eyebrows shot up. Hmm, it's not sweet. That was a pleasant surprise for me, as I don't like to eat a lot of sweet foods in my meals, so I had my husband go back and order a side of fire cracker shrimp and abandoned my sesame chicken, also not bad but was sweet.After a pretty satisfying meal, I had to take a picture of the person who I assumed made the food, and made a mental note that if he was making it the next time, my meal might taste okay.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Chow Mein
I've been in the neighborhood since 2008. I don't recall the first time I walked in here. But it was my favorite spot in the neighborhood since!
Atmosphere: 5
Food: 5
Service: 5
New AI ordering system in drive through is a terrible experience. Roll that tech back to a human. Frustratingly slow and cannot understand simple orders.
Atmosphere: 3
Food: 5
Service: 1
Always a great experience. My order is always correct. The place is clean every time we dine inside.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Broccoli Beef, Chicken Teriyaki
The food is good. But, every time I come here, there is always some sort of cleaning, water spill or some sort of error at the soda fountain. The staff is nice but could do more.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Broccoli Beef, Veggie Spring Rolls 2, Build Your Own Plate - 2 Half Sides, Build Your Own Bowl - 1 Full Side, String Bean Chicken
so good, got a bowl with chow mein and broccoli beef, was
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Broccoli Beef, Chow Mein
I ordered a 2 entre plate with fried rice/orange chicken/beef broccoli. The broccoli was very big chunks and after I’d eaten 2 of the florets I noticed there was only one tiny piece of beef. The rice was sticky but the orange chicken was ok. I also ordered an egg roll which looked like it was yesterdays leftover. It was not good. I was also not offered sweet and sour sauce, I thought it would’ve been in the bag with the egg roll. It was not. It was 8:00 in the evening and raining or I’d take it back.I rarely write reviews but felt this dinner needed one.
Food: 1
Recommended dishes: Broccoli Beef, Build Your Own Plate - 2 Half Sides
Restaurantji Recommends
I was just at this location and Isaac was amazing. She greeted me in the drive-thru, was very friendly, asked me for my order, asked if I would like anything else, then politely asked me if I would like to donate for the Panda Cares program. I only donated because of the great customer service that I received. You just don't see that kind of service much anymore. A+++ job. Thank you and I hope this reaches your supervisor.
Atmosphere: 5
Food: 5
Service: 5
The people are always so nice very polite. And they always get my order right. They are also normally little bit faster than going elsewhere.
Last time I had Panda Express was in Hawaii, the differences is their rice is way cleaner, iykyk, the oil is clean because they would always change into the new. I was not satisfied at all when I started eating this and at the end this explains it all. Overall, the customer service is good, just the food no
Wow, a restaurant that is out of forks and sweet and sour sauce. I will definitely start driving to Splendid China in Arlington in the future.
Atmosphere: 1
Food: 3
Service: 1
It's a chain that serves Asian inspired food(nicest way to put it). I ordered "The Plate" which is two sides(I chose fried rice and chow mein) with the latter being the only one seasoned at all. I also ordered beef and broccoli (look at the picture and show me where the is beef) and orange chicken that was mostly just fried breading. I am normally much less hostile when it comes to chain restaurants, but this place is just horrible. Everyone do yourself a favor and skip this place because the food sucked and my stomach currently is hosting a cage fight. The spring rolls tasted like it had been stepped on by a barefoot homeless that just walked a mile through the mud.
Food: 3
Recommended dishes: Fried Rice, Broccoli Beef, Veggie Spring Rolls