Went at night, some dude didn’t let me finish my sentence when asking where the restroom is and replied super rude. Then some girl in a cap was giving CRAZY attitude while I ordered my bowl which she ended up giving me a bowl with a waffle cone? Maybe I made the mistake there. When my friends and I were outside, I got up to go throw trash inside. As soon as I stood up from my chair outside the same dude immediately locked the front door. I’m assuming they close at 10, seeing it was 9:57 it’s a bit weird to lock to door in front of me? I get days are long and customers are rude, but damn I was just trynna get some banana ice cream. Anyways thanks for the awful customer service! And to the dude and girl in a cap; maybe practice people skills ! :)
savannah
The employees were super nice, and the ice cream and waffle tasted so good
Jezum Ufam tobi
Flavor excellent understaffed, which makes u wait a lot the store doesn’t have Ac working properly so everybody’s sweating in there by the time you get your ice cream it’s almost melted
Scott Remy
Stopped by to try one of the monthly specials. Our first visit here. The staff was great. They made sure to make our order the way we wanted. Very clean store. So many flavors to choose from. Then do I get a cone or cup. My wife got the waffle cone. She thought it had a chocolate dipped bottom. Alas it did not. So Ii helped her eat it. I like getting mine in a cup. The heir rewards app is great. It's easy to earn points for rewards. We will be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
Fox Molder
Plain across the board. Too bland for the price.
Atmosphere: 2
Food: 2
Service: 2
Jesús jr
The costumer service sucks
Atmosphere: 1
Food: 5
Service: 1
Ana tamayo
Make sure if u are going to get there 30 min before closing time .because supposedly the turn off the freezers for ice cream to melt Excuses of staff to go home early And rood
Edna Cruz
I went get ice cream inside of ice cabinet was fly flying the employees were in the back not paying attention.
Just Me
There is always something wrong here, today they were out of Choclate and Heath..they have been out of Heath for months and they are always out of something else...I didn't buy anything today and I simply won't go back...I'll go.to MarbleSlab from now.on....
Atmosphere: 1
Food: 1
Service: 1
Ricardo Martinez
How come you guys didn't notice that the ice cream was watering ?!?!? It was the first time at the store and it was ver very disappointing.
This location has the best customer service. The manager Jeff was training another employee at this location he was very polite and patient with him and when Jeff attended me as well my gift card was having issues with system. He was very helpful and had excellent customer service and insight. He was able to help adjust the issue.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
jose lara
Strawberry blonde!!!!!!
Cristina Saldivar
Every time I go they have one or two very slow people and quite a line.
Rene Arzola
Very good, 100% recommended
GRYSELL LEAL
Delicious cake!! My husband wanted an ice cream cake for his birthday, I looked for it in several places but it was only made to order and they were very expensive, at Cold Stone I saw their delicious ice cream chocolate cake and I fell in love, the best thing was that I was able to place the order a day before and they took it to my house! I loved the service and all of us who enjoyed the cake thought it was 100% delicious!! I recommend it!!
Went at night, some dude didn’t let me finish my sentence when asking where the restroom is and replied super rude. Then some girl in a cap was giving CRAZY attitude while I ordered my bowl which she ended up giving me a bowl with a waffle cone? Maybe I made the mistake there.
When my friends and I were outside, I got up to go throw trash inside. As soon as I stood up from my chair outside the same dude immediately locked the front door. I’m assuming they close at 10, seeing it was 9:57 it’s a bit weird to lock to door in front of me? I get days are long and customers are rude, but damn I was just trynna get some banana ice cream. Anyways thanks for the awful customer service! And to the dude and girl in a cap; maybe practice people skills ! :)
The employees were super nice, and the ice cream and waffle tasted so good
Flavor excellent understaffed, which makes u wait a lot the store doesn’t have Ac working properly so everybody’s sweating in there by the time you get your ice cream it’s almost melted
Stopped by to try one of the monthly specials. Our first visit here. The staff was great. They made sure to make our order the way we wanted. Very clean store. So many flavors to choose from. Then do I get a cone or cup. My wife got the waffle cone. She thought it had a chocolate dipped bottom. Alas it did not. So Ii helped her eat it. I like getting mine in a cup. The heir rewards app is great. It's easy to earn points for rewards. We will be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
Plain across the board. Too bland for the price.
Atmosphere: 2
Food: 2
Service: 2
The costumer service sucks
Atmosphere: 1
Food: 5
Service: 1
Make sure if u are going to get there 30 min before closing time .because supposedly the turn off the freezers for ice cream to melt Excuses of staff to go home early
And rood
I went get ice cream inside of ice cabinet was fly flying the employees were in the back not paying attention.
There is always something wrong here, today they were out of Choclate and Heath..they have been out of Heath for months and they are always out of something else...I didn't buy anything today and I simply won't go back...I'll go.to MarbleSlab from now.on....
Atmosphere: 1
Food: 1
Service: 1
How come you guys didn't notice that the ice cream was watering ?!?!? It was the first time at the store and it was ver very disappointing.
Service: 2
Restaurantji Recommends
This location has the best customer service. The manager Jeff was training another employee at this location he was very polite and patient with him and when Jeff attended me as well my gift card was having issues with system. He was very helpful and had excellent customer service and insight. He was able to help adjust the issue.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Strawberry blonde!!!!!!
Every time I go they have one or two very slow people and quite a line.
Very good, 100% recommended
Delicious cake!! My husband wanted an ice cream cake for his birthday, I looked for it in several places but it was only made to order and they were very expensive, at Cold Stone I saw their delicious ice cream chocolate cake and I fell in love, the best thing was that I was able to place the order a day before and they took it to my house! I loved the service and all of us who enjoyed the cake thought it was 100% delicious!! I recommend it!!
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