El Pato Mexican Food
1609 S 23rd St, McAllen
(956) 683-1996
Recent Reviews
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Take Forever in the Morning For 2 tacos got whole line waiting behind me need more workers in the
Atmosphere: 2
Food: 2
Service: 2
The food is good, but the cleaning is very bad, the decoration of the place is beautiful, but they must take great care of hygiene. The bathrooms are very dirty and smell bad.
Atmosphere: 3
Food: 3
Service: 3
I worked at one my superiors or team leaders treated me very horrible with customers saying they shouldn't treat you that way
Atmosphere: 2
Food: 4
Service: 3
Fast service Great food.
Found that Soda machines were dropping black specs of some material addressed it to an employee was told they would take of it was offered bottled water Great employee.
Atmosphere: 5
Food: 5
Service: 5
Food was great service was fast and helpful atmosphere was VERY clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Guisado, Pato Plate, Enchilada Plate
Great and fast breakfast. Coffee and OJ always perfect. Bacon, egg, bean tacos very good, fresh. Chicharon taco was great. Thank you
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Assorted Plate, Refried Beans
First and last time at this establishment. The cashier ARMANDO was rude and made it clear that he absolutely hated his life. He told my party and others that came in to dine to only sit in 4 booths because they were about to close. Mind you, it was 8:50pm and the door says they close at 10:00pm. When we brought this up he said they closed at 9:50pm. I guess they need to fix their sign because Armando decides when they close and not corporate. When I received my order they gave me beef and bean instead of rice and bean and they didn’t include the three extra tortillas I paid for. When I told him it was wrong he asked if I wanted a cup of rice and beans so I can make my tacos myself. I’m sorry, did I order a cup of rice and beans or did I order two tacos?? Yeah let me get the cup of rice and beans and clock in myself to make my tacos since it’s too much of a hassle to give me what I PAID for. I basically got dinner and a show because every time customers came in AN HOUR before closing he would slam the mop in the bucket so we can all know it’s our fault he’s forced to work here. After the whole dramatic mop scene he decided to show his true customer service skills and fight with customers.
Atmosphere: 1
Food: 1
Service: 1
They keep this place very clean. I was impressed!
Atmosphere: 5
Food: 5
Service: 5
Waited over 25 minutes in the drive thru for cheese nachos and they were a disappointment
Food: 1
Service: 1
Every time I come it’s a 15 minute wait for 3 tacos why is that if their is no one in dine in and no one in drive thru ? Drive thru should be a priority since we have somewhere to be the lady literally forgot about me at the window ridiculous !!
Restaurantji Recommends
Great service
Atmosphere: 4
Food: 4
Service: 4
I love the enchilada plate here. The customer service has always been friendly and good. I miss the chips and salsa bar they had inside before Covid.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carne Guisada Plate, Enchilada Plate
I got home with the plate at it was just all beans with carne guisada sauce no meat. Additionally there was a person smoking weed inside the restroom. Will not waste my money at El Pato again. I called the restaurant and no answer.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Beef Guisado
I got home with the plate at it was just all beans with carne guisada sauce no meat. Additionally there was a person smoking weed inside the restroom. Will not waste my money at El Pato again. I called the restaurant and no answer.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Beef Guisado
The food, prices, and employees are great but expect to wait more than 30 minutes for your items, especially through drive-thru. I’ve gone multiple times and I’ve had to wait more than 30 minutes in the drive-thru.
Atmosphere: 3
Food: 5
Service: 4
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