This is the second time I have been to Kolache Factory in the last 3 weeks. My Grandkids enjoy their Kolaches. Found a couple of the kolaches were not all the way cooked, very doughy on the bottom. Had to put them in the oven to complete the cooking process. A little disappointed but all ended well. Service was good. Since I had bought a mix of kolaches the lady marked my box top with what I had bought which was helpful. We will be back again.
Atmosphere: 5
Food: 4
Service: 5
Li Zhang
Best breakfast ever!
Atmosphere: 5
Food: 5
Service: 5
Fabiola
Food is great! Costumer service is awkward, uncomfortable and not welcoming. I wish they had a drive thru so I didn’t have to interact with staff…The only reason I go there is because it’s the only Kolache place here.
Atmosphere: 1
Food: 5
Service: 1
Taylor Watson
I love the kolaches. They created a new standard for kolaches.
Atmosphere: 5
Food: 5
Service: 5
tiffany villarreal
I'm obsessed with their kolaches and eat here like 3 times a week. 10/10
Cesar Calderon
Feel like the atmosphere screams “the customer has inconvenienced the way we run our business so we will provide the most condescending and bad service we can so they can learn”
Atmosphere: 1
Food: 5
Service: 2
annabell garcia
The people there need to be friendly. They can't even greet you with a smile.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sausage
Tiffany Lee
Delicious place for breakfast and lunch
Atmosphere: 5
Food: 5
Service: 5
carmen lugo
Ordered online and when I went to pick up they said they didn’t have what I ordered so they just substituted for another item and did not offer to refund. I think instead of making the decision always offer a refund. They were trying to rush out bc they were 15 min before closing. It’s not about the money just customer service…. Felt like they were just trying to clock out.
TERRIBLE customer service. Female employee with short male haircut has always given me attitude every time I go to this place. I would buy kolachies at least 3 times a month but I have stayed away from this place recently just to avoid her.
Atmosphere: 1
Food: 1
Service: 1
Gloriana
TERRIBLE customer service. Female employee with short male haircut has always given me attitude every time I go to this place. I would buy kolachies at least 3 times a month but I have stayed away from this place recently just to avoid her.
Atmosphere: 1
Food: 1
Service: 1
Jon Kingston
Food is really good. When they have any. Every time I go they're out of at least half of the items on the menu. They still haven't figured out how to make enough food for what they're going to sell. Very poor management.
Atmosphere: 1
Food: 5
Service: 1
Luis Champion
I recently bought a Texas hot kolache. You change the kolache to an all beef. I took it back because it did not have cheese. The employee there let me know of the change and she said that a lot of customers were complaining about no cheese . She says it has cheese, but very little. If it did have cheese, I could not tell. Also, the taste is different. One of the main reasons I go there was the Texas hot. I will not be going there anymore. If the old version of the Texas hot comes back. I will come back. The employees in that store are great they give excellent customer service.
Selection was amazing
Atmosphere: 3
Food: 5
Service: 5
This is the second time I have been to Kolache Factory in the last 3 weeks. My Grandkids enjoy their Kolaches. Found a couple of the kolaches were not all the way cooked, very doughy on the bottom. Had to put them in the oven to complete the cooking process. A little disappointed but all ended well. Service was good. Since I had bought a mix of kolaches the lady marked my box top with what I had bought which was helpful. We will be back again.
Atmosphere: 5
Food: 4
Service: 5
Best breakfast ever!
Atmosphere: 5
Food: 5
Service: 5
Food is great! Costumer service is awkward, uncomfortable and not welcoming. I wish they had a drive thru so I didn’t have to interact with staff…The only reason I go there is because it’s the only Kolache place here.
Atmosphere: 1
Food: 5
Service: 1
I love the kolaches. They created a new standard for kolaches.
Atmosphere: 5
Food: 5
Service: 5
I'm obsessed with their kolaches and eat here like 3 times a week. 10/10
Feel like the atmosphere screams “the customer has inconvenienced the way we run our business so we will provide the most condescending and bad service we can so they can learn”
Atmosphere: 1
Food: 5
Service: 2
The people there need to be friendly. They can't even greet you with a smile.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sausage
Delicious place for breakfast and lunch
Atmosphere: 5
Food: 5
Service: 5
Ordered online and when I went to pick up they said they didn’t have what I ordered so they just substituted for another item and did not offer to refund. I think instead of making the decision always offer a refund. They were trying to rush out bc they were 15 min before closing. It’s not about the money just customer service…. Felt like they were just trying to clock out.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
TERRIBLE customer service. Female employee with short male haircut has always given me attitude every time I go to this place. I would buy kolachies at least 3 times a month but I have stayed away from this place recently just to avoid her.
Atmosphere: 1
Food: 1
Service: 1
TERRIBLE customer service. Female employee with short male haircut has always given me attitude every time I go to this place. I would buy kolachies at least 3 times a month but I have stayed away from this place recently just to avoid her.
Atmosphere: 1
Food: 1
Service: 1
Food is really good. When they have any. Every time I go they're out of at least half of the items on the menu. They still haven't figured out how to make enough food for what they're going to sell. Very poor management.
Atmosphere: 1
Food: 5
Service: 1
I recently bought a Texas hot kolache. You change the kolache to an all beef. I took it back because it did not have cheese. The employee there let me know of the change and she said that a lot of customers were complaining about no cheese . She says it has cheese, but very little. If it did have cheese, I could not tell. Also, the taste is different. One of the main reasons I go there was the Texas hot. I will not be going there anymore. If the old version of the Texas hot comes back. I will come back. The employees in that store are great they give excellent customer service.
Atmosphere: 5
Food: 1
Service: 5
Great location. Always fresh item to choose from.
Atmosphere: 5
Food: 5
Service: 5
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