If I could give this a zero I would first of all we went through the drive through to save time and not have to get down due to rain now I understand if there are customers inside they take priority of course but we wanted in the drive through for 45 minutes never did they employee come to the window to help we finally decided to drive around and walk inside and simply asked the employee that was there if the food was ready by any chance due to us ordering at the drive through kiosk 45 minutes prior all we where told was other customers had just walked in and he needed to take care of them first then when he finally finished there order which took him another 15 minutes to make a single sandwich he started with ours we ordered three footlongs all very simple he made the first two in about 20 minutes then on the last one which is the only one that was any different which was double meat double cheese when I brought it to his attention that it did not have double meat he simply said “oh are you really gonna want me to add the double meat?” If I was charged for it then yes absolutely and then proceeded to make the sandwich when it came to putting on the sweet onion sauce it was empty so he simply didn’t put it even tho he had plenty in the fridge under the counter this place is sad and genuinely a horrible customer experience not to mention it was also flooding inside basically with the rain outside it was leaking in through the drywall
Atmosphere: 1
Food: 1
Service: 1
kgregre kergreg
one of the workers named ryan looked high and took like 15 minutes to make 1 sandwhich dude looked like he was building a lego set with how slowly and uncoordinated he looked i was the only one in the store and it didn’t take until like 20 minutes for dude to start my order and after he finished dude just walks to the back and just stays there for 5 minutes
Atmosphere: 1
Food: 1
Service: 1
Valeria Perez
The place was clean and the employee was so chill and nice . W service and my bread was toasted good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
caro cee
I am writing this review whilst suffering on the toilet. After a 12 hour shift at work, I decided to pick up some late night Subway, I thought maybe this could be a healthier option. Biggest mistake I have made this week. This sandwich was the only thing I had that day due to the busy nature of my job. Last night was my last work day before vacation, I had a flight to catch at 5AM. After vomiting 3 times and having 5 different bowel 'evacuations' (mind you this is all before 2PM the next day, I haven't had any breakfast), I have came to the conclusion that it was the sandwich that made me so sick. Something about Subway chains in the valley... we always run into an issue. I've worked in the food/deli industry before my current job and can understand feeling annoyed at customers that come in the last two hours, I know what it's like to want to go home, but I NEVER once let that affect my integrity or customer service, these customers are coming in trusting YOU to make their sandwich. Now I can't enjoy my first day of vacation, and possibly my entire vacation because someone was just sick of making sandwiches the proper way (maybe it's time for a new job, probably as far away from people as possible)
I hated writing this review because I always want to see the best in people, but this is a push too far. I'm never eating Subway again.
Food: 1
Benjamin Allen
Order a 6" sub meal at lunch on 3/5/25. Patiently waited in line and promptly paid. No problems. Went to pour a cup of unsweet ice tea. There was no tea. The containers were completely empty. I did not have time to stop at another place and do not have drinks in my car. Very difficult to eat without a liquid. I cannot drink the sugary sodas and nasty diet sodas offered in the fountain.
I simply asked for refund. The cashier called the manager. Next thing I know there is a conversation going on about a refund. I again stated, "Just please give me a refund." The manager told me I was "being rude." That I am "the one who came in the store to place an order." I may have been abrupt, but I was in a lunchtime rush.
Let's discuss rudeness......rudeness is when management allows a customer to patiently wait in line, then charge him or her an exorbitant amount of money for a tuna sandwich that has a smear of tuna on it, then allow the customer to discover that there is nothing for him or her to drink that is normally there. Why not inform the customer that the drink selections are limited that day?? This can be accomplished with a sign placed at the start of the line. This politely allows the customer to make a decision before 20 minutes elapses while waiting in line.
I apologize if I came across as rude, but Subway has my vow that no one will ever have to endure my expectations again. This way I never have to endure Subway rudeness either.
Atmosphere: 2
Food: 3
Service: 1
Leticia Reyes
Very suburb!! I love how they ask what you want and really care about what you order. They always get your order right and the employees really work their butt off. I’ve never seen it dirty and it’s quiet. I love eating their
Atmosphere: 5
Food: 5
Service: 5
Lex
They never answer the phone. I waited for 30mins. The subs are always sloppily made. Never again.
Atmosphere: 1
Food: 3
Service: 1
Aric Christian (Brostrodamis)
Not worth $14 for a small wrap. Should've gone to HEB. I got the wrap because it was $8, and everything else is way too expensive for what it is.
Atmosphere: 3
Food: 3
Service: 3
Joe
Not worth the money, 30$ for two sandwiches and they didn’t even give us the correct toppings, bread didn’t even feel fresh, the screen to order the subs doesn’t have specific details or doesn’t let you create your own, won’t be coming back to this subway…
They also never have sauces, soups or pizzas great way to satisfy the customer…
Not worth the money, 30$ for two sandwiches and they didn’t even give us the correct toppings, bread didn’t even feel fresh, the screen to order the subs doesn’t have specific details or doesn’t let you create your own, won’t be coming back to this subway…
Narciso Rangel
No Diet coke syrup, BAD management.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Vitamin Water xxx
Paul Hernandez
Great servie and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Avocado Sub
Robert Gomez
Was very hot inside the building.
Atmosphere: 3
Food: 5
Service: 5
Brad Carlin
This subway can never get an order correct. I will never spend my money here again. I didn't realize making a sandwich to order was so freaking difficult but this subway proved me wrong again. I do not recommend this store.
If I could give this a zero I would first of all we went through the drive through to save time and not have to get down due to rain now I understand if there are customers inside they take priority of course but we wanted in the drive through for 45 minutes never did they employee come to the window to help we finally decided to drive around and walk inside and simply asked the employee that was there if the food was ready by any chance due to us ordering at the drive through kiosk 45 minutes prior all we where told was other customers had just walked in and he needed to take care of them first then when he finally finished there order which took him another 15 minutes to make a single sandwich he started with ours we ordered three footlongs all very simple he made the first two in about 20 minutes then on the last one which is the only one that was any different which was double meat double cheese when I brought it to his attention that it did not have double meat he simply said “oh are you really gonna want me to add the double meat?” If I was charged for it then yes absolutely and then proceeded to make the sandwich when it came to putting on the sweet onion sauce it was empty so he simply didn’t put it even tho he had plenty in the fridge under the counter this place is sad and genuinely a horrible customer experience not to mention it was also flooding inside basically with the rain outside it was leaking in through the drywall
Atmosphere: 1
Food: 1
Service: 1
one of the workers named ryan looked high and took like 15 minutes to make 1 sandwhich dude looked like he was building a lego set with how slowly and uncoordinated he looked i was the only one in the store and it didn’t take until like 20 minutes for dude to start my order and after he finished dude just walks to the back and just stays there for 5 minutes
Atmosphere: 1
Food: 1
Service: 1
The place was clean and the employee was so chill and nice . W service and my bread was toasted good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I am writing this review whilst suffering on the toilet. After a 12 hour shift at work, I decided to pick up some late night Subway, I thought maybe this could be a healthier option. Biggest mistake I have made this week. This sandwich was the only thing I had that day due to the busy nature of my job.
Last night was my last work day before vacation, I had a flight to catch at 5AM.
After vomiting 3 times and having 5 different bowel 'evacuations' (mind you this is all before 2PM the next day, I haven't had any breakfast), I have came to the conclusion that it was the sandwich that made me so sick. Something about Subway chains in the valley... we always run into an issue. I've worked in the food/deli industry before my current job and can understand feeling annoyed at customers that come in the last two hours, I know what it's like to want to go home, but I NEVER once let that affect my integrity or customer service, these customers are coming in trusting YOU to make their sandwich.
Now I can't enjoy my first day of vacation, and possibly my entire vacation because someone was just sick of making sandwiches the proper way (maybe it's time for a new job, probably as far away from people as possible)
I hated writing this review because I always want to see the best in people, but this is a push too far. I'm never eating Subway again.
Food: 1
Order a 6" sub meal at lunch on 3/5/25. Patiently waited in line and promptly paid. No problems. Went to pour a cup of unsweet ice tea. There was no tea. The containers were completely empty. I did not have time to stop at another place and do not have drinks in my car. Very difficult to eat without a liquid. I cannot drink the sugary sodas and nasty diet sodas offered in the fountain.
I simply asked for refund. The cashier called the manager. Next thing I know there is a conversation going on about a refund. I again stated, "Just please give me a refund." The manager told me I was "being rude." That I am "the one who came in the store to place an order." I may have been abrupt, but I was in a lunchtime rush.
Let's discuss rudeness......rudeness is when management allows a customer to patiently wait in line, then charge him or her an exorbitant amount of money for a tuna sandwich that has a smear of tuna on it, then allow the customer to discover that there is nothing for him or her to drink that is normally there. Why not inform the customer that the drink selections are limited that day?? This can be accomplished with a sign placed at the start of the line. This politely allows the customer to make a decision before 20 minutes elapses while waiting in line.
I apologize if I came across as rude, but Subway has my vow that no one will ever have to endure my expectations again. This way I never have to endure Subway rudeness either.
Atmosphere: 2
Food: 3
Service: 1
Very suburb!! I love how they ask what you want and really care about what you order. They always get your order right and the employees really work their butt off. I’ve never seen it dirty and it’s quiet. I love eating their
Atmosphere: 5
Food: 5
Service: 5
They never answer the phone. I waited for 30mins. The subs are always sloppily made. Never again.
Atmosphere: 1
Food: 3
Service: 1
Not worth $14 for a small wrap. Should've gone to HEB. I got the wrap because it was $8, and everything else is way too expensive for what it is.
Atmosphere: 3
Food: 3
Service: 3
Not worth the money, 30$ for two sandwiches and they didn’t even give us the correct toppings, bread didn’t even feel fresh, the screen to order the subs doesn’t have specific details or doesn’t let you create your own, won’t be coming back to this subway…
They also never have sauces, soups or pizzas great way to satisfy the customer…
I was craving a sandwich and I had a coupon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Baked Lay's Original, Diet Coke
Restaurantji Recommends
Not worth the money, 30$ for two sandwiches and they didn’t even give us the correct toppings, bread didn’t even feel fresh, the screen to order the subs doesn’t have specific details or doesn’t let you create your own, won’t be coming back to this subway…
No Diet coke syrup, BAD management.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Vitamin Water xxx
Great servie and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Avocado Sub
Was very hot inside the building.
Atmosphere: 3
Food: 5
Service: 5
This subway can never get an order correct. I will never spend my money here again. I didn't realize making a sandwich to order was so freaking difficult but this subway proved me wrong again. I do not recommend this store.
Food: 1
Service: 1
Recommended dishes: Sandwich
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