Tapioca Roots Palms Crossing

So grossed out never going there again I saw a male employee working on a drink, after he finished blending the drink he uncovered it and proceeded to sticking his whole face in the blender to smell it. After that he pored the contents in a cup and sealed it and placed it on the counter. 🤮 Today march 1, 2025 at around 3:10pm

A place I highly recommend!

If you like to have a good time and have a good lunch and you also like tapioca, you will like it. It is a very nice and delicious place. A very good variety of drinks and food.
On the part of the service, impeccable service, very good vibes, the service of Ms. Olga and Ms. Juana were excellent.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo, Oreo Blast

Very delicious drinks. I'll be back!

Atmosphere: 5

Food: 5

Service: 5

We tried this place for the first time after we had passed by it several times. The place was empty when we arrived. The cashier greeted us nicely and explained the menu. We ordered 3 boba drinks and one crepe. The drinks were good, one of the drinks was water-based and not very good bit still okay. The crepe was delicious

Atmosphere: 5

Food: 5

Service: 5

SALAD ITS SO GOOD !! HIGHLY RECOMMEND ??

Boba was good they have so many seats and are comfortable as well! Taro and milk tea are always good and the crepes too

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Romeo and Juliet Crepe

For atmosphere I wanted to give 0 stars but it’s not possible. They have too many cockroaches. The other time I got one when I was eating the crepe. There is a door that says employees only and 2 or 3 cockroaches came out from there.

Atmosphere: 1

Food: 1

Service: 1

Do not even go waste your time or money really bad service really bad policy they gave my order wrong and they were arguing with me that they was a correct order I'm like it was in my first time being there I have the lady that can go and remake it and they wanted to charge me again

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Strawberry

We had placed an order for a single Milk tea boba drink and waited 30 minutes!! Meanwhile the people before us and the 7+ people after us all got their drinks in a timely manner. They put the order in but never made it and we sat waiting for 30 mins wondering when tf they were gonna call us. And when we went to tell them they’re like oh you placed an order? And the guy who took it was smiling laughing like it was a joke but what’s funny about waiting half an hour for a single drink? They need better cashiers or management, do not come to this tapioca roots there are so many other that have better service and won’t make you wait half an hour. 1 ⭐️

Excellent place to take the

Atmosphere: 5

Food: 5

Service: 5

Excelent Service and food very very good! Congratulations...!!!

Atmosphere: 5

Food: 5

Service: 5

Bad service / “policy”… my girlfriend and I went in to get two drinks but she doesn’t like the tapioca bubbles so I asked them to put hers in mine and they said they couldn’t do that but and still charged me the same price even without the tapioca. If the tapioca is already paid for in the drink why can’t I just put it in the other drink… drinks weren’t even great

Atmosphere: 2

Food: 3

Service: 1

Very nice and clean place! Works are nice and helpful. Definitely going back again.

Atmosphere: 5

Food: 5

Service: 5

Love their Romeo and Juliet crepes!! The staff is always so happy and welcoming! Our Sunday spot for a sweet treat!

Atmosphere: 5

Food: 5

Service: 5

Awful. Literally horrible. I have always consumed Tapioca Roots since they started and I have visited all the locations. I always tend to work on projects in coffee shops and today I chose here at Palms. Previously I came to the location and a lady had given me the password for the WI-FI. Today I came to study and my internet didn't work and I asked a girl named Maritza for the password and she responded with “we don't have internet” what???? Since when??? Literally everyone in Palms has internet and here it was so fatal and in bad taste. The girl in front, instead of showing “customer service,” was super curt with that. Nothing against the place but I won't return. Without lying, I have consumed too much at Tapioca Roots and the customer service at Palms is fatal! No professionalism and zero customer service care.

Atmosphere: 1

Food: 5

Service: 1