Absolutely love this location…love the friendly staff, especially the night staff when I visit frequently. I have been going to this location since my kids were little…close to 20years now. They know us and we know them.
Ngan “Angie” Nguyen
We love this BR location!!! Lots of great flavors and the staff are friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Carlos A.
Pricey, but delicious!
Shawn Sloan
Got my wife an ice cream cake. And of course it was delicious!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Ashraf Rajani
Very rude customer services by the malle staff towards kids. No kindness, courtesy, or soft attitude. Disappointed as attitude is everything. Losing the customers ?
Ishu Gupta
This ice cream was the best
Atmosphere: 5
Food: 5
Service: 5
Chris Richardson
The manager’s name is Himesh and he has no clue about customer service or courtesy. We went to this location many times over the years, but will never go back. My daughter learned of a free ice cream promotion they were doing for the day. If you ordered an ice cream through their app you got a free ice cream. When I did it through the app it worked fine minus the fact I had to pay a small up charge for the cone. When she ordered her’s the app wouldn’t process. It would just loop and the final order button wouldn’t do anything. While it wasn’t the store’a fault for a buggy app Himesh could have made it right by just giving her the small ice cream when she showed him what the app was doing, especially considering how many times we had been there over the years. When he wouldn’t give her her ice cream we left. I obviously wasn’t going to take my ice cream in such a situation even though I had partially paid for it already, and was essentially getting ripped off. I informed him how rude he was being, but he didn’t care at all. I instead took her down the road, and we had much better ice cream together at Braum’s.
If you ever consider going to this place keep driving a little further down El Dorado to Braum’s. You’ll have a far better experience.
UPDATE: After reporting this incident to Baskin Robbin's corporate offices the following day they never got back with me. They also never refunded the charge even though no product was ever given. I reported this to my credit card company, and they forced the refund from Baskin Robbin's successfully. I will never go to a Baskin Robbin's ever again.
Atmosphere: 1
Food: 1
Service: 1
Hannah Firestar
Went for the free ice cream deal, app continuously crashed, it took 15 minutes to get through the ordering page, only for the order to spin and never go through. My dad had already bought a cone, so I showed the employee and manager that the $0 ice cream order wasn't working. Of course, the employees have no control over the poor technology, but they had no sympathy and seemed quite annoyed, and did not serve us the orders. Probably tired from the app not working all day, but reflected very poorly on them. Incredibly disappointing customer service, and the ice cream has never been worth $3. Don't waste your time here, just go down Eldorado to Braums, Sonic, or Chickfila for better prices, quality, and customer service.
Atmosphere: 1
Food: 2
Service: 1
Bret Hutchinson
We stopped by for some ice cream with the kids. Well… the people working were nice and very helpful but the ice cream is not great. My daughter called it artificial tasting.
The ice cream is softer than soft serve! It’s literally a scoop of barely solid ice cream on a cone. They don’t have the freezers turned up enough or something because this is the second time in a row this has happened and I won’t be coming back. I don’t go to Baskin Robbins to get a scoop of mushy soft serve.
Atmosphere: 1
Food: 1
Service: 1
Gavin m
I've been going to Baskin Robbins since I was a kid, and this one is one of the better locations! I love the bubble gum flavor !
Absolutely love this location…love the friendly staff, especially the night staff when I visit frequently. I have been going to this location since my kids were little…close to 20years now. They know us and we know them.
We love this BR location!!! Lots of great flavors and the staff are friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Pricey, but delicious!
Got my wife an ice cream cake. And of course it was delicious!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Very rude customer services by the malle staff towards kids. No kindness, courtesy, or soft attitude. Disappointed as attitude is everything. Losing the customers ?
This ice cream was the best
Atmosphere: 5
Food: 5
Service: 5
The manager’s name is Himesh and he has no clue about customer service or courtesy. We went to this location many times over the years, but will never go back. My daughter learned of a free ice cream promotion they were doing for the day. If you ordered an ice cream through their app you got a free ice cream. When I did it through the app it worked fine minus the fact I had to pay a small up charge for the cone. When she ordered her’s the app wouldn’t process. It would just loop and the final order button wouldn’t do anything. While it wasn’t the store’a fault for a buggy app Himesh could have made it right by just giving her the small ice cream when she showed him what the app was doing, especially considering how many times we had been there over the years. When he wouldn’t give her her ice cream we left. I obviously wasn’t going to take my ice cream in such a situation even though I had partially paid for it already, and was essentially getting ripped off. I informed him how rude he was being, but he didn’t care at all. I instead took her down the road, and we had much better ice cream together at Braum’s.
If you ever consider going to this place keep driving a little further down El Dorado to Braum’s. You’ll have a far better experience.
UPDATE: After reporting this incident to Baskin Robbin's corporate offices the following day they never got back with me. They also never refunded the charge even though no product was ever given. I reported this to my credit card company, and they forced the refund from Baskin Robbin's successfully. I will never go to a Baskin Robbin's ever again.
Atmosphere: 1
Food: 1
Service: 1
Went for the free ice cream deal, app continuously crashed, it took 15 minutes to get through the ordering page, only for the order to spin and never go through. My dad had already bought a cone, so I showed the employee and manager that the $0 ice cream order wasn't working. Of course, the employees have no control over the poor technology, but they had no sympathy and seemed quite annoyed, and did not serve us the orders. Probably tired from the app not working all day, but reflected very poorly on them. Incredibly disappointing customer service, and the ice cream has never been worth $3. Don't waste your time here, just go down Eldorado to Braums, Sonic, or Chickfila for better prices, quality, and customer service.
Atmosphere: 1
Food: 2
Service: 1
We stopped by for some ice cream with the kids. Well… the people working were nice and very helpful but the ice cream is not great. My daughter called it artificial tasting.
Food: 3
Service: 5
Great service and ice cream
Restaurantji Recommends
I've been going to Baskin Robbins since I was a kid, and this one is one of the better locations! I love the bubble gum flavor !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Unicorn Creature Creations
The ice cream is softer than soft serve! It’s literally a scoop of barely solid ice cream on a cone. They don’t have the freezers turned up enough or something because this is the second time in a row this has happened and I won’t be coming back. I don’t go to Baskin Robbins to get a scoop of mushy soft serve.
Atmosphere: 1
Food: 1
Service: 1
I've been going to Baskin Robbins since I was a kid, and this one is one of the better locations! I love the bubble gum flavor !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Unicorn Creature Creations
employee issac is a savior... best customer service i've ever received......
Atmosphere: 5
Food: 5
Service: 5
Great service, staff was really nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie Dough
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