Domino's Pizza
8901 Virginia Pkwy Suite 300 Ste 300, McKinney
(972) 540-9111
Recent Reviews
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This place is a clown show, they were double the delivery time and the driver Zach tried to tell me that was normal. The teenagers in the store Mumble nonsense when they answer the phone and then never come back. Do not order from here
Atmosphere: 1
Food: 3
Service: 1
I had ordered a pizza but unfortunately left it out for a bit too long, and ants got to it. It was completely my fault, but when I called to see if they could help, Ravi kindly offered to remake and send a fresh pizza at no extra charge. I was genuinely impressed by their customer service and generosity. The food is always great, and this experience just showed how much they care about their customers. Thank you for going above and beyond!
Food: 5
Service: 5
12:44, Monday June 10 of 2025 I go there wait for about 10 minutes ain’t no body helping me but that’s okay, I leave the exact time I was there because they guy working started swearing and throwing stuff everywhere, UNACCEPTABLE BEHAVIOR. Maybe management would do something about it 🤦🏽♂️
Atmosphere: 1
Food: 1
Service: 1
I ordered a chicken pizza, but the guy in the shop gave me Cheese Pizza. When I called the shop the person in the shop told me that they will give me 20$ store credit. This happened 2 weeks back. When I went today and asked about the store credit, the store person informed I don’t have any store credit. This is very ridiculous. My bill number was 29.
Food: 1
Service: 1
The pizza at Domino’s here is delicious, and the service is impressively quick.
Atmosphere: 3
Food: 4
Service: 4
Pizza was not great
Atmosphere: 5
Food: 2
Service: 5
On Sunday at 7:30 AM, I called Domino’s Pizza to place an order. They put me on hold and didn’t answer the phone for 10 minutes, then the call got disconnected. I called again, and the same thing happened. The person picked up the phone, said “It’s very busy here,” and hung up. I tried calling again, and this happened five times in total—they kept putting me on hold and then ignored the call.
I finally decided to go to the store myself. When I got close, I saw there was no traffic, and no cars parked in front of the store, so I assumed it was closed. But when I parked and walked up, I saw they were open. I went inside and asked to speak to the manager. When he came out, I explained the situation and asked why they weren’t answering customer calls for orders, especially when there were clearly no customers inside.
With extreme rudeness, he told me the store was busy and that I should place my order by phone next time—then he kicked me out of the store. I tried calling again as I had done before, and they didn’t answer any of the five calls.
We used to order from this store without any problems, but with this new manager, who is rude and disrespectful, we will never return to this location. I’m very disappointed that Domino’s Pizza has chosen someone like this to manage their store.
Atmosphere: 1
Service: 1
I’m writing this review from bed after getting food poisoning from a pizza I bought last Sunday. I hadn’t eaten anything else that day, and about two hours after my meal, I started feeling bloated. By nightfall, I was vomiting, shivering and experiencing extreme physical discomfort. I could barely sleep. I had to take Monday off from work, it’s now Wednesday, and I still don’t feel 100%.
We’ve ordered from this place several times, and I’ve often noticed employees handling the dough without gloves or moving between the counter and the kitchen without sanitizing their hands. Honestly, I’m not surprised I got sick.
Sorry, Domino’s, never again. You will do yourself a favor by staying away from this place. Not worth getting sick. Seriously.
Atmosphere: 1
Food: 1
Service: 3
Don’t order online. They will take your food for ride and give you a “coupon” for later use.
If you are strictly vegetarian (i am), DO NOT order from this store. I have had meat in 2 of my orders even after calling in for a special request to be careful as it's a vegetarian order.
There has also been a strand of hair in my pizza in the last order.
Sadly, after calling the store all that the manager had to say is "due to the nature of the business there is no guarantee on the quality of the food." They may not care, but they lost a customer for life.
Food: 1
Restaurantji Recommends
I’ve been a loyal customer at this Domino’s location for years and have always received great service—until today. I called to place an order and politely asked the representative for their name. To my surprise, they responded rudely and seemed irritated by my request. I found this behavior highly unprofessional and disrespectful. Customer service is a key part of the experience, and this interaction left me feeling disappointed and undervalued as a customer. I hope management addresses this issue to ensure future interactions are handled with the respect and courtesy customers deserve. This experience does not reflect the standard of service I’ve come to expect from Domino’s.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza
Disappointed that our food arrived burnt up to a crisp. I don't know how our pizzas passed quality control being as burnt up as they were. Waste of money ?
Food: 1
Service: 4
literally ordered a pizza at 7:15 and I'm not sure if the driver is here or if they are using paper navigation I don't know but it's literally 9 o'clock. My kids are starving!!! come on Domino's.
Food: 1
Service: 1
I ordered a couple medium pizzas for carryout. I pulled up, checked the tracker, it showed complete, and I checked in. That was 15 minutes ago! I can't go in so I'm stuck waiting.
Food: 4
Service: 1
I wish I had zero stars here. I have very disappointing experience with this store. I have ordered 5 times online which failed so thought to go personally to put order. I have to repeat my order 3 times to 3 different individuals so they can figure how to take my 2 item order (1 pizza and a Pasta), it took like 15 mins after I walked in to complete my order and payment. For the order to come out I waited like 35 mins, after such a long wait, the order that I asked put in was totally missed and got something else than what I repeated 3 times. Very disappointing and don't think Dominos will care but just putting in to let others know about my experience.
I never had such experience with Domino's till now. So this will be my last time I will be going to a Domino's for Pizza.
Atmosphere: 1
Food: 1
Service: 1
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