Terrible! We are here right now. My wife had to get out and go inside. They have premade drinks sitting out in the counter so that they don’t have to make anything fresh from scratch. The nitro is warm… I had to repeat my order twice at the speaker and once again at the window…. Still got it wrong. What the hell is happening here? You’re two hours from closing and this subpar service should feel embarrassing
Atmosphere: 1
Food: 1
Service: 1
Animesh D
Nice clean store with courteous staff and helpful service. They have limited seats inside and have one small patio to sit outside. The drive thru is quick and order has been prepared with care. The staff is nice and provides best service to customers. There’s plenty parking outside.
Atmosphere: 5
Food: 5
Service: 5
Christian Hoyt
Love this location. Everyone is always friendly and order is always correct. Today, Jen, helped me and she was friendly and engaging and started my day with a smile and friendly face. Recommended
Atmosphere: 5
Food: 5
Service: 5
Denise vH
This store is miserable. My order was missing a sandwich and instead of cold brew they gave me iced coffee. They also don't answer the phone. I accidentally ordered from this store instead of the one on Virginia. I won't make that mistake again. How can this store be so bad for so long. The last time I ordered from them a year or more ago it was the same lousy service and not getting the items I paid for and not answering the phone.
Service: 1
Trey Hoser
This location needs a complete retraining on how they are to prep and serve food. I've had to go back in multiple times to get them to actually cook the kolaches because they were served FROZEN. They seem to be microwaving frozen food instead of properly cooking it so the bun is hot but the sausage is full of ice crystals from being frozen still. They're either not thawing food properly or not cooking it properly or both.
Atmosphere: 2
Food: 1
Service: 1
Ujjval Bhatt
Went through the drive through to get 2 of the turkey sausage egg and cheese sandwich, first time ordering food and I selected it from the menu that’s out there. It’s a sandwich shown on the menu with an English muffin/bun.
I got a really terribly presented, burnt tortilla wraps shoved into one tiny paper baggy lol.
Atmosphere: 3
Food: 1
Service: 3
Arslan Yusuf
Absolute worst Dunkin. First, they forgot my coffee which I had to ask for. Once, I got home with my food I noticed the chicken wrap was missing.. It took over 10 minutes in drive thru to get the food, which was cold by the time we ate. Zero star for customer service and Zero 🌟 for food quality. Never going back to this one. Should've gone to the one on Virginia Pkwy ( they can't toast Croissant properly but at least they get the order right).
Food: 1
Service: 1
Raegan H
They never answer the phone.
Atmosphere: 1
Food: 1
Service: 1
Keyana Mercer
I guess because they were about to close they didn't even use the right creamer. They use creamer packets and sugar packets and then I did an online order. My drink wasn't ready when I got there
Atmosphere: 2
Food: 2
Service: 2
Karen Johnson
Amazing customer service! We stopped by hoping to grab a few of our usual favorites, but they were out of what we wanted. The team was so kind and accommodating—they quickly offered a thoughtful solution and made sure we didn’t leave disappointed.
The service was fast, the staff was friendly, and the food we got was fresh and delicious. It’s not every day you see that level of care, and it really made our visit memorable.
Thank you, Dunkin’, for turning a small hiccup into a great experience!
Great customer service. Friendly and order was made as ordered. I will definitely be back regularly. .
Atmosphere: 5
Food: 5
Service: 5
Omar G Sam
Heather is the manager and she is Amazing. Thank you
isabella rodriguez
Stopped by for two Cold Brews with Skim and Sugar Free Vanilla. They said it wasn’t a problem and had us pull up. When we got to the window, we were informed they were out of Sugar Free Vanilla and were asked if we wanted anything else. Ok, no problem. I asked for SF Hazelnut and my BF asked for SF Toasted Almond. We got our Cold Brews and drove off. Much to our disappointment, these were the most distressing cold brews I’ve ever received from Dunkin. It was like they put two pitiful driblets of skim milk in our coffees and tapped the syrup pumps with their pinky fingers. It tasted like straight up doo doo water
72Brivera1
The employees are nice.
Atmosphere: 5
Food: 5
Service: 5
Руслан Аскеров
I come here every day, I like it here, the staff is very nice and polite
Terrible! We are here right now. My wife had to get out and go inside. They have premade drinks sitting out in the counter so that they don’t have to make anything fresh from scratch. The nitro is warm… I had to repeat my order twice at the speaker and once again at the window…. Still got it wrong. What the hell is happening here? You’re two hours from closing and this subpar service should feel embarrassing
Atmosphere: 1
Food: 1
Service: 1
Nice clean store with courteous staff and helpful service. They have limited seats inside and have one small patio to sit outside. The drive thru is quick and order has been prepared with care. The staff is nice and provides best service to customers. There’s plenty parking outside.
Atmosphere: 5
Food: 5
Service: 5
Love this location. Everyone is always friendly and order is always correct. Today, Jen, helped me and she was friendly and engaging and started my day with a smile and friendly face. Recommended
Atmosphere: 5
Food: 5
Service: 5
This store is miserable. My order was missing a sandwich and instead of cold brew they gave me iced coffee. They also don't answer the phone. I accidentally ordered from this store instead of the one on Virginia. I won't make that mistake again. How can this store be so bad for so long. The last time I ordered from them a year or more ago it was the same lousy service and not getting the items I paid for and not answering the phone.
Service: 1
This location needs a complete retraining on how they are to prep and serve food. I've had to go back in multiple times to get them to actually cook the kolaches because they were served FROZEN. They seem to be microwaving frozen food instead of properly cooking it so the bun is hot but the sausage is full of ice crystals from being frozen still. They're either not thawing food properly or not cooking it properly or both.
Atmosphere: 2
Food: 1
Service: 1
Went through the drive through to get 2 of the turkey sausage egg and cheese sandwich, first time ordering food and I selected it from the menu that’s out there. It’s a sandwich shown on the menu with an English muffin/bun.
I got a really terribly presented, burnt tortilla wraps shoved into one tiny paper baggy lol.
Atmosphere: 3
Food: 1
Service: 3
Absolute worst Dunkin. First, they forgot my coffee which I had to ask for. Once, I got home with my food I noticed the chicken wrap was missing.. It took over 10 minutes in drive thru to get the food, which was cold by the time we ate. Zero star for customer service and Zero 🌟 for food quality. Never going back to this one. Should've gone to the one on Virginia Pkwy ( they can't toast Croissant properly but at least they get the order right).
Food: 1
Service: 1
They never answer the phone.
Atmosphere: 1
Food: 1
Service: 1
I guess because they were about to close they didn't even use the right creamer. They use creamer packets and sugar packets and then I did an online order. My drink wasn't ready when I got there
Atmosphere: 2
Food: 2
Service: 2
Amazing customer service!
We stopped by hoping to grab a few of our usual favorites, but they were out of what we wanted. The team was so kind and accommodating—they quickly offered a thoughtful solution and made sure we didn’t leave disappointed.
The service was fast, the staff was friendly, and the food we got was fresh and delicious. It’s not every day you see that level of care, and it really made our visit memorable.
Thank you, Dunkin’, for turning a small hiccup into a great experience!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great customer service. Friendly and order was made as ordered. I will definitely be back regularly.
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Atmosphere: 5
Food: 5
Service: 5
Heather is the manager and she is Amazing. Thank you
Stopped by for two Cold Brews with Skim and Sugar Free Vanilla. They said it wasn’t a problem and had us pull up. When we got to the window, we were informed they were out of Sugar Free Vanilla and were asked if we wanted anything else. Ok, no problem. I asked for SF Hazelnut and my BF asked for SF Toasted Almond. We got our Cold Brews and drove off. Much to our disappointment, these were the most distressing cold brews I’ve ever received from Dunkin. It was like they put two pitiful driblets of skim milk in our coffees and tapped the syrup pumps with their pinky fingers. It tasted like straight up doo doo water
The employees are nice.
Atmosphere: 5
Food: 5
Service: 5
I come here every day, I like it here, the staff is very nice and polite
Atmosphere: 5
Food: 5
Service: 5
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