I wish they would still play the Jimmy John’s radio or whatever they call it because anytime I come here and Ayden is the manager on duty he is playing the worst music I’ve ever heard in my life and it’s always so loud. I’m forced to eat my meal outside due to how bad the music is. I was eating here with my daughter and he was playing some explicit rap music I had to cover her ears as we waited for our food. The food is good however no complaints there just the awful music selection like seriously man Imagine Dragons
Atmosphere: 1
Food: 5
Service: 4
Alisha
The customer service at this location isn't the best. The food also doesn't taste great. This is my least favorite Jimmy John's location.
Atmosphere: 1
Food: 1
Service: 1
Josh
Terrible. Not only did the MANAGER smell like weed I waited at the counter for about 5 minutes before someone came out of the back and took my order. No smile, no “hello” just a “what do you want.” I asked for a #9 with no tomato. After waiting another 5 minutes for 1 sandwich he finally called out my order and immediately walked to the back. I opened it up to check (thankfully) and it wasn’t even remotely what I had asked for. There was roast beef and turkey. AND tomato. ONE AGAIN, I waited at the counter for him to come back out, so I could tell him that this isn’t the correct sandwich. He told me that “that’s what you ordered”…… I asked for the manager and he said he’s the manager. I asked for his name and he says “Aydan” REFUSED to give me a refund even though he messed up. Didn’t even offer to remake it. Unbelievable y’all hire people like this. He doesn’t deserve a job ANYWHERE.
Atmosphere: 1
Food: 2
Service: 1
Brian Edwards
After years of trying, I’ve finally gotten my wife hooked on Jimmy John’s! Only issue is, she wants to eat her number #11 multiple times per week, lol. Unlike some recent reviews, our experience has always been very positive. Always greeted immediately, and welcomed with a smile. I don’t usually call anyone out, but there is a young guy that works at this location with long hair, and a goatee. He is a rock star! Always positive, smiling, saying hello and goodbye to patrons. He’s definitely managment material, almost offered him a position at my company. Take care of him, or you’ll lose him, he’s a rare sight!
Atmosphere: 5
Food: 5
Service: 5
Jeff Burns
Jimmy Johns has always been an ok sandwich, but I just went back for the first time in a while, and now they are toasting them!? That takes their sandwiches to an 11. A toasted Italian is about my favorite sandwich going right now. Do yourself a favor and pick one up.
Atmosphere: 5
Food: 5
Service: 5
Don Quixote
Dude at the cash register had a giant wad of chewing tobacco in his lip while working the line and cashing me out. So freaking disgusting.
Atmosphere: 1
Food: 5
Service: 1
Katelyn Turley
Disappointing customer service. When I walked in, no one was at the counter. Then a young lady came up, looked at me and said nothing. No smile, no greeting, literally nothing. She just looked at me. It was very awkward. So I started off with my order (2 combos) and that was it. No explanation for where to get the drinks, where they call out the order, where to pick it up, nothing. She just left the counter after taking my order. I found where to get chips and drinks, and sat at a table and waited. And waited. Meanwhile something starts burning in the kitchen area and the restaurant smells like burnt food. A few people came in and out, fast forward about 20 minutes and I’m still sitting there waiting for someone to call out my sandwiches. Finally I stood up and asked for the status of my order. The girl said “we called it out already.” I said “Oh, I didn’t hear you call out anything.” Then one of the young men came over to help me and handed me my sandwiches and apologized. It was just an overall disappointing experience, way different than any other Jimmy John’s I’ve been to.
Atmosphere: 2
Food: 5
Service: 1
Justin Liles
I have gone to this location for years and they always treat me like a customer should be treated. They help me out, if I have to wait longer than anticipated they make it worthwhile.
Atmosphere: 5
Food: 5
Service: 5
Erica Clofer
I had the wrong sandwich it was supposed to be chicken with the pepper jack cheese turkey bacon and BBQ sauce but after getting home and realized I was eating turkey with ranch pepper jack cheese turkey bacon my dad sandwich was right
Atmosphere: 5
Food: 3
Service: 3
Jana Davila
I came on the day you guys had the free sandwich promotion that ran out fast. I was one of the lucky ones. Plus the power was out at the store in the morning, so you could tell the workers were stressed out. But I must say, that was one of the best sandwiches I have ever had. I got the new roast beef with cheddar and this pregnant lady was so satisfied. Hopefully in the future, promotions can last a number of days so it's not so much pressure on the staff in one day!
Wow, came in for my birthday sandwich and I ordered a Big John. Well apparently I received a little John with two slices of meat! Literally. I called, and was told this is the serving size. This is ridiculous I’ve never been to a Jimmy John’s who has ever given two slices of meat, most definitely false advertisement by the picture. Not you serving salad on a bun?
Atmosphere: 3
Food: 1
Service: 3
Begum Mahapara
I never eat that type of food even, and the price is really high for that type of food 😐. It's really disgusting... please don't buy or even go in this Jimmy John's.
Jessica L
Even though this is a a fast food joint, it was a clean and fast-paced environment. Service was great, staff at the register were so nice and professional. I asked for an un-wich which was my first time and made some adjustments to my order and they got it all correct. I normally get their beach club or Italian sub and gave tried others, each one has been deliciously made. If I’m in the area, I will definitely stop by. Till then, let’s eat!
Atmosphere: 5
Food: 5
Service: 5
Denise Von Husen
Forgot to give me my soda and I didn't realize til home. Called and they cannot credit the card I bought my food on through the app. I have to go back to their store and order through them for them to pull up credit from my phone number to get the soda. So basically if I don't go back to them specifically they get to keep the $ for the soda I didn't get. And whoever was on phone said they'd otherwise have to refund my whole order and "they wont do that", repeated it twice like I'm a moron or wanted free food. I told him I don't want a full refund I want a refund for the drink they missed and I don't wanna be forced to return to them when I've been in McKinney 9 months and this is my first time going there. Lousy customer service. Literally 4 employees were there and none could double ck they had my correct order before bringing it out?
They don't follow instructions like cutting it in half as is clearly requested on app and on printout, and the pickle looks bad and they can't even quarter a pickle properly. Sloppy and don't care.
Service: 1
Lindsay Kline
Do not come here if you need to use a laptop. They have zero plug outlets and when I asked for the guest WiFi password the employees said they didn't know what it was.
I wish they would still play the Jimmy John’s radio or whatever they call it because anytime I come here and Ayden is the manager on duty he is playing the worst music I’ve ever heard in my life and it’s always so loud. I’m forced to eat my meal outside due to how bad the music is. I was eating here with my daughter and he was playing some explicit rap music I had to cover her ears as we waited for our food. The food is good however no complaints there just the awful music selection like seriously man Imagine Dragons
Atmosphere: 1
Food: 5
Service: 4
The customer service at this location isn't the best. The food also doesn't taste great. This is my least favorite Jimmy John's location.
Atmosphere: 1
Food: 1
Service: 1
Terrible. Not only did the MANAGER smell like weed I waited at the counter for about 5 minutes before someone came out of the back and took my order. No smile, no “hello” just a “what do you want.” I asked for a #9 with no tomato. After waiting another 5 minutes for 1 sandwich he finally called out my order and immediately walked to the back. I opened it up to check (thankfully) and it wasn’t even remotely what I had asked for. There was roast beef and turkey. AND tomato. ONE AGAIN, I waited at the counter for him to come back out, so I could tell him that this isn’t the correct sandwich. He told me that “that’s what you ordered”…… I asked for the manager and he said he’s the manager. I asked for his name and he says “Aydan” REFUSED to give me a refund even though he messed up. Didn’t even offer to remake it. Unbelievable y’all hire people like this. He doesn’t deserve a job ANYWHERE.
Atmosphere: 1
Food: 2
Service: 1
After years of trying, I’ve finally gotten my wife hooked on Jimmy John’s! Only issue is, she wants to eat her number #11 multiple times per week, lol. Unlike some recent reviews, our experience has always been very positive. Always greeted immediately, and welcomed with a smile. I don’t usually call anyone out, but there is a young guy that works at this location with long hair, and a goatee. He is a rock star! Always positive, smiling, saying hello and goodbye to patrons. He’s definitely managment material, almost offered him a position at my company. Take care of him, or you’ll lose him, he’s a rare sight!
Atmosphere: 5
Food: 5
Service: 5
Jimmy Johns has always been an ok sandwich, but I just went back for the first time in a while, and now they are toasting them!? That takes their sandwiches to an 11. A toasted Italian is about my favorite sandwich going right now. Do yourself a favor and pick one up.
Atmosphere: 5
Food: 5
Service: 5
Dude at the cash register had a giant wad of chewing tobacco in his lip while working the line and cashing me out. So freaking disgusting.
Atmosphere: 1
Food: 5
Service: 1
Disappointing customer service. When I walked in, no one was at the counter. Then a young lady came up, looked at me and said nothing. No smile, no greeting, literally nothing. She just looked at me. It was very awkward. So I started off with my order (2 combos) and that was it. No explanation for where to get the drinks, where they call out the order, where to pick it up, nothing. She just left the counter after taking my order. I found where to get chips and drinks, and sat at a table and waited. And waited. Meanwhile something starts burning in the kitchen area and the restaurant smells like burnt food. A few people came in and out, fast forward about 20 minutes and I’m still sitting there waiting for someone to call out my sandwiches. Finally I stood up and asked for the status of my order. The girl said “we called it out already.” I said “Oh, I didn’t hear you call out anything.” Then one of the young men came over to help me and handed me my sandwiches and apologized. It was just an overall disappointing experience, way different than any other Jimmy John’s I’ve been to.
Atmosphere: 2
Food: 5
Service: 1
I have gone to this location for years and they always treat me like a customer should be treated. They help me out, if I have to wait longer than anticipated they make it worthwhile.
Atmosphere: 5
Food: 5
Service: 5
I had the wrong sandwich it was supposed to be chicken with the pepper jack cheese turkey bacon and BBQ sauce but after getting home and realized I was eating turkey with ranch pepper jack cheese turkey bacon my dad sandwich was right
Atmosphere: 5
Food: 3
Service: 3
I came on the day you guys had the free sandwich promotion that ran out fast. I was one of the lucky ones. Plus the power was out at the store in the morning, so you could tell the workers were stressed out. But I must say, that was one of the best sandwiches I have ever had. I got the new roast beef with cheddar and this pregnant lady was so satisfied. Hopefully in the future, promotions can last a number of days so it's not so much pressure on the staff in one day!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef
Restaurantji Recommends
Wow, came in for my birthday sandwich and I ordered a Big John. Well apparently I received a little John with two slices of meat! Literally. I called, and was told this is the serving size. This is ridiculous I’ve never been to a Jimmy John’s who has ever given two slices of meat, most definitely false advertisement by the picture. Not you serving salad on a bun?
Atmosphere: 3
Food: 1
Service: 3
I never eat that type of food even, and the price is really high for that type of food 😐. It's really disgusting... please don't buy or even go in this Jimmy John's.
Even though this is a a fast food joint, it was a clean and fast-paced environment. Service was great, staff at the register were so nice and professional. I asked for an un-wich which was my first time and made some adjustments to my order and they got it all correct. I normally get their beach club or Italian sub and gave tried others, each one has been deliciously made. If I’m in the area, I will definitely stop by. Till then, let’s eat!
Atmosphere: 5
Food: 5
Service: 5
Forgot to give me my soda and I didn't realize til home. Called and they cannot credit the card I bought my food on through the app. I have to go back to their store and order through them for them to pull up credit from my phone number to get the soda. So basically if I don't go back to them specifically they get to keep the $ for the soda I didn't get. And whoever was on phone said they'd otherwise have to refund my whole order and "they wont do that", repeated it twice like I'm a moron or wanted free food. I told him I don't want a full refund I want a refund for the drink they missed and I don't wanna be forced to return to them when I've been in McKinney 9 months and this is my first time going there. Lousy customer service. Literally 4 employees were there and none could double ck they had my correct order before bringing it out?
They don't follow instructions like cutting it in half as is clearly requested on app and on printout, and the pickle looks bad and they can't even quarter a pickle properly. Sloppy and don't care.
Service: 1
Do not come here if you need to use a laptop. They have zero plug outlets and when I asked for the guest WiFi password the employees said they didn't know what it was.
Atmosphere: 4
Food: 5
Service: 1
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