I had the wrong sandwich it was supposed to be chicken with the pepper jack cheese turkey bacon and BBQ sauce but after getting home and realized I was eating turkey with ranch pepper jack cheese turkey bacon my dad sandwich was right
Atmosphere: 5
Food: 3
Service: 3
Jana Davila
I came on the day you guys had the free sandwich promotion that ran out fast. I was one of the lucky ones. Plus the power was out at the store in the morning, so you could tell the workers were stressed out. But I must say, that was one of the best sandwiches I have ever had. I got the new roast beef with cheddar and this pregnant lady was so satisfied. Hopefully in the future, promotions can last a number of days so it's not so much pressure on the staff in one day!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef
Mona Lika
Wow, came in for my birthday sandwich and I ordered a Big John. Well apparently I received a little John with two slices of meat! Literally. I called, and was told this is the serving size. This is ridiculous I’ve never been to a Jimmy John’s who has ever given two slices of meat, most definitely false advertisement by the picture. Not you serving salad on a bun?
Atmosphere: 3
Food: 1
Service: 3
Begum Mahapara
I never eat that type of food even, and the price is really high for that type of food 😐. It's really disgusting... please don't buy or even go in this Jimmy John's.
Jessica L
Even though this is a a fast food joint, it was a clean and fast-paced environment. Service was great, staff at the register were so nice and professional. I asked for an un-wich which was my first time and made some adjustments to my order and they got it all correct. I normally get their beach club or Italian sub and gave tried others, each one has been deliciously made. If I’m in the area, I will definitely stop by. Till then, let’s eat!
Atmosphere: 5
Food: 5
Service: 5
Denise Von Husen
Forgot to give me my soda and I didn't realize til home. Called and they cannot credit the card I bought my food on through the app. I have to go back to their store and order through them for them to pull up credit from my phone number to get the soda. So basically if I don't go back to them specifically they get to keep the $ for the soda I didn't get. And whoever was on phone said they'd otherwise have to refund my whole order and "they wont do that", repeated it twice like I'm a moron or wanted free food. I told him I don't want a full refund I want a refund for the drink they missed and I don't wanna be forced to return to them when I've been in McKinney 9 months and this is my first time going there. Lousy customer service. Literally 4 employees were there and none could double ck they had my correct order before bringing it out?
They don't follow instructions like cutting it in half as is clearly requested on app and on printout, and the pickle looks bad and they can't even quarter a pickle properly. Sloppy and don't care.
Service: 1
Lindsay Kline
Do not come here if you need to use a laptop. They have zero plug outlets and when I asked for the guest WiFi password the employees said they didn't know what it was.
Atmosphere: 4
Food: 5
Service: 1
Candace Hampton-Fudge
I usually don’t take the time to write (especially positive) reviews. I had such an amazing experience last night with the 3 lady employees that were working (not sure of their names - 2 young white girls and then 1 young black girl). I usually don’t have the best experience with attitudes at these food places, but I came in last minute last night and they were so kind and nice to me. I was literally thinking to myself, am I at Jimmy John’s?! I thought I was at a high end restaurant. I was actually shocked at the recent negative reviews I saw on here. Maybe the owner/manager cleaned house, but this is not the experience I had. (This is not a paid review and reflects my true experience.)
Atmosphere: 5
Food: 5
Service: 5
DRSJ Vlogs
When I came in to order food I wasn’t greeted and was gave a weird look when I arrived at the register I found out it was the manager “kelsey”and it seemed like she had an attitude but overall the food was good but bad service
Atmosphere: 1
Food: 3
Service: 1
wappydog
never has a worse experience. got sandwiches to-go, one was supposed to be a veggie without tomato. well, they also forgot the lettuce and avocado! it was just a sandwhich with cucumber and provolone and mayo. i don't know how inebriated you have to be to make a sandwich that bad, but i think you'd have to be blackout drunk to make that bad of a sandwich. 0/10, never coming back
Order here A LOT!! Has always been exactly what we order. Very impressed with the quality of the food.
Atmosphere: 5
Food: 5
Service: 5
Bryan Kwon
I don’t really leave reviews for fast food joints, but this is just crazy. My little john#1 had no ham. It had lettuce, tomato, and mayo. That’s it. How do you forget to put in the main ingredient? I’m speechless. Definitely not coming back here.
Atmosphere: 1
Food: 1
Service: 1
Emma Flowers
Ordered a sandwich with Dijon mustard in person. Employee didn’t say “we don’t have that.” Instead, he substituted for yellow mustard and didn’t mention it at all. Found out when I got home it was yellow mustard. Had to drive back and get it fixed. Frustrating. If you don’t have something, just say it. Don’t substitute for something else without telling the customer.
Atmosphere: 4
Food: 4
Service: 2
Abigail Mendez
Guy at register, was extremely polite. Make him manager.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Pepe, Regular Chips
LeeAnn G
Just want to give a huge shout out to Chase! My first time coming there was today and all I had was $100 bill and you went out of your way to try and break it for me to make sure my lunch was covered. And then you made it work somehow. Definitely will be back appreciate the quality service and now I wanna see pictures of Larue's baby when it's born.. Yall made my day!
I had the wrong sandwich it was supposed to be chicken with the pepper jack cheese turkey bacon and BBQ sauce but after getting home and realized I was eating turkey with ranch pepper jack cheese turkey bacon my dad sandwich was right
Atmosphere: 5
Food: 3
Service: 3
I came on the day you guys had the free sandwich promotion that ran out fast. I was one of the lucky ones. Plus the power was out at the store in the morning, so you could tell the workers were stressed out. But I must say, that was one of the best sandwiches I have ever had. I got the new roast beef with cheddar and this pregnant lady was so satisfied. Hopefully in the future, promotions can last a number of days so it's not so much pressure on the staff in one day!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef
Wow, came in for my birthday sandwich and I ordered a Big John. Well apparently I received a little John with two slices of meat! Literally. I called, and was told this is the serving size. This is ridiculous I’ve never been to a Jimmy John’s who has ever given two slices of meat, most definitely false advertisement by the picture. Not you serving salad on a bun?
Atmosphere: 3
Food: 1
Service: 3
I never eat that type of food even, and the price is really high for that type of food 😐. It's really disgusting... please don't buy or even go in this Jimmy John's.
Even though this is a a fast food joint, it was a clean and fast-paced environment. Service was great, staff at the register were so nice and professional. I asked for an un-wich which was my first time and made some adjustments to my order and they got it all correct. I normally get their beach club or Italian sub and gave tried others, each one has been deliciously made. If I’m in the area, I will definitely stop by. Till then, let’s eat!
Atmosphere: 5
Food: 5
Service: 5
Forgot to give me my soda and I didn't realize til home. Called and they cannot credit the card I bought my food on through the app. I have to go back to their store and order through them for them to pull up credit from my phone number to get the soda. So basically if I don't go back to them specifically they get to keep the $ for the soda I didn't get. And whoever was on phone said they'd otherwise have to refund my whole order and "they wont do that", repeated it twice like I'm a moron or wanted free food. I told him I don't want a full refund I want a refund for the drink they missed and I don't wanna be forced to return to them when I've been in McKinney 9 months and this is my first time going there. Lousy customer service. Literally 4 employees were there and none could double ck they had my correct order before bringing it out?
They don't follow instructions like cutting it in half as is clearly requested on app and on printout, and the pickle looks bad and they can't even quarter a pickle properly. Sloppy and don't care.
Service: 1
Do not come here if you need to use a laptop. They have zero plug outlets and when I asked for the guest WiFi password the employees said they didn't know what it was.
Atmosphere: 4
Food: 5
Service: 1
I usually don’t take the time to write (especially positive) reviews. I had such an amazing experience last night with the 3 lady employees that were working (not sure of their names - 2 young white girls and then 1 young black girl). I usually don’t have the best experience with attitudes at these food places, but I came in last minute last night and they were so kind and nice to me. I was literally thinking to myself, am I at Jimmy John’s?! I thought I was at a high end restaurant. I was actually shocked at the recent negative reviews I saw on here. Maybe the owner/manager cleaned house, but this is not the experience I had. (This is not a paid review and reflects my true experience.)
Atmosphere: 5
Food: 5
Service: 5
When I came in to order food I wasn’t greeted and was gave a weird look when I arrived at the register I found out it was the manager “kelsey”and it seemed like she had an attitude but overall the food was good but bad service
Atmosphere: 1
Food: 3
Service: 1
never has a worse experience. got sandwiches to-go, one was supposed to be a veggie without tomato. well, they also forgot the lettuce and avocado! it was just a sandwhich with cucumber and provolone and mayo. i don't know how inebriated you have to be to make a sandwich that bad, but i think you'd have to be blackout drunk to make that bad of a sandwich. 0/10, never coming back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Order here A LOT!! Has always been exactly what we order. Very impressed with the quality of the food.
Atmosphere: 5
Food: 5
Service: 5
I don’t really leave reviews for fast food joints, but this is just crazy. My little john#1 had no ham. It had lettuce, tomato, and mayo. That’s it. How do you forget to put in the main ingredient? I’m speechless. Definitely not coming back here.
Atmosphere: 1
Food: 1
Service: 1
Ordered a sandwich with Dijon mustard in person. Employee didn’t say “we don’t have that.” Instead, he substituted for yellow mustard and didn’t mention it at all. Found out when I got home it was yellow mustard. Had to drive back and get it fixed. Frustrating. If you don’t have something, just say it. Don’t substitute for something else without telling the customer.
Atmosphere: 4
Food: 4
Service: 2
Guy at register, was extremely polite. Make him manager.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Pepe, Regular Chips
Just want to give a huge shout out to Chase! My first time coming there was today and all I had was $100 bill and you went out of your way to try and break it for me to make sure my lunch was covered. And then you made it work somehow. Definitely will be back appreciate the quality service and now I wanna see pictures of Larue's baby when it's born.. Yall made my day!
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