Every time I order here it's no less than 15 - 30 minute wait at the Drive Thru. It's not because they are cooking the chicken. The chicken I received was at least 60 minutes old. And I'm always short a piece. It's four pieces. Why do I only get three? Even my 3 year old can count to four.
Atmosphere: 2
Food: 2
Service: 1
Larry Missildine
Quick service at the drive through
Food: 4
Service: 4
James Shires
Slow as hell.
Atmosphere: 3
Food: 3
Service: 1
Tanya Salinas
Very good chicken was moist and soft
Atmosphere: 5
Food: 5
Service: 5
Lizz Burian
If I could give this 0 stars I would. Don’t let the laxness of this message not show how “upset” I really, this is beyond not okay.
I went to the drive thru on Fri evening, 11/21/25. The girl in the window had no idea what she was doing, and apparently my card was working & not working, it was approved but wouldnt print a receipt. Still don’t even know what happened. Instead of being up front about they weren’t real sure what was going on, so I could just go on my merry way & get food somewhere else, I got charged 9 times of $11.18
9 times. I sat in the drive thru for 45 MINS to get charged 9 times, then for the manager on duty, Latasha French, reassured me “the money would go back on my card”, very adamant… Still today, Wed 11/26, I am fighting with my bank to get my money back.
Definitely one and only time stopping at this KFC/Taco Bell. Do better, no wonder there’s on 2.8 stars.
Morning of 11/26 - I called the store - spoke to a new guy that said the manager was at the bank & to call back later. Called back later, once the phone answered, the clerk said the manager was too busy cooking in the back to come to the phone, they ended up hanging up on me. I called back twice, got hung up on both times.
Corporate is now involved. This is ridiculous
SilverWolf
Myself Arsene and my friend susanth, came here on a busy afternoon, even with the rush we got our food in less than 2 mins, and amazing service, the cashier Xavier Peten J, helped us with everything, and he honestly made the experience better than just eating the food. Great guy, he deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Tom Reinhold
The service at this location is horrible! I have picked up 15-20 orders at this store for DoorDash. Not 1 single time, was the order ready when I arrived. It is usually at least a 10 minute wait. Today the order took 30 minutes! The worst of it is, multiple times, I have been waiting standing at the counter, with other customers waiting, and all the employees are BS’ing in the back and nobody is checking the counter. If nobody happens to be at the drive thru, you will completely be ignored.
Atmosphere: 3
Food: 4
Service: 1
Balaji Mohanakrishnan
I don’t want to give any stars to this place, Horrible Customer Service. Please avoid going to this place any cost. 45 mins to prepare an order and one of the order was cold and when I am talking, the guy at the desk walks out while talking
Atmosphere: 1
Food: 1
Service: 1
brandon king
Better choice then sonic
Atmosphere: 3
Food: 3
Service: 2
Sam2saminc
I visited this KFC (2920 W. Eldorado Pkwy, McKinney, TX) through the drive-thru on 10/25/25. After receiving my order, I checked my bag and noticed one of the soft tacos was missing. When I politely informed the staff, Latasha M raised her voice and accused me of lying, insisting she made the food herself and nothing was missing.
Regardless of how busy the night was or how short-staffed they might have been, that’s no excuse to speak to a customer disrespectfully. Mistakes happen — it’s how they’re handled that matters. Very disappointing experience.
Do not order here if you ever want any sauce, they just simply won't give it to you and give you attitude if you ask if they put it in the bag. Bonus points if you're bold enough to order through a delivery service: never any sauce, and pretty much a luck of the draw if you get even 70% of your order. The franchise owner really needs to step in here. A complete turn over of staff needs to happen here, they do not show compassion to customers at this location and don't care if you get the food you ordered. Forget even thinking about napkins or plastic ware lol. Better have that at home or keep in your truck if you travel for a living
Atmosphere: 1
Food: 2
Service: 1
Marco Flores
So bad every single time I come here, I don't know why I even try. Who hires the people that work here? The worst fast food place anywhere! Super filthy, employees aren't working, they won't help at drive thru, I saw some doing drugs in parking lot. Does KFC know what's going on at this location? Close it down already!
StAr DuSt
I oedered knline and pick up coz i didnt want to waste too muxh time waiting, and still i had to wait almoat 20 mins.
Food: 3
Service: 3
Xavier Kuri
Just your standard KFC restaurant but mixed with a Taco Bell menu, convenient location but understaffed, same person manning the main register and drive through so if coming inside it's hard to get some service.
Atmosphere: 2
Food: 4
Service: 2
Jeffery Allen
Poorly run establishment..I ordered online, order was confirmed, order was marked as ready. I arrived to pick up order and was told that they were finalizing it and it would be out shortly. I waited an additional 30 mins only to receive the incorrect items. If I could give this place 0 stars I would
Every time I order here it's no less than 15 - 30 minute wait at the Drive Thru. It's not because they are cooking the chicken. The chicken I received was at least 60 minutes old. And I'm always short a piece. It's four pieces. Why do I only get three? Even my 3 year old can count to four.
Atmosphere: 2
Food: 2
Service: 1
Quick service at the drive through
Food: 4
Service: 4
Slow as hell.
Atmosphere: 3
Food: 3
Service: 1
Very good chicken was moist and soft
Atmosphere: 5
Food: 5
Service: 5
If I could give this 0 stars I would. Don’t let the laxness of this message not show how “upset” I really, this is beyond not okay.
I went to the drive thru on Fri evening, 11/21/25. The girl in the window had no idea what she was doing, and apparently my card was working & not working, it was approved but wouldnt print a receipt. Still don’t even know what happened. Instead of being up front about they weren’t real sure what was going on, so I could just go on my merry way & get food somewhere else, I got charged 9 times of $11.18
9 times.
I sat in the drive thru for 45 MINS to get charged 9 times, then for the manager on duty, Latasha French, reassured me “the money would go back on my card”, very adamant…
Still today, Wed 11/26, I am fighting with my bank to get my money back.
Definitely one and only time stopping at this KFC/Taco Bell. Do better, no wonder there’s on 2.8 stars.
Morning of 11/26 - I called the store - spoke to a new guy that said the manager was at the bank & to call back later.
Called back later, once the phone answered, the clerk said the manager was too busy cooking in the back to come to the phone, they ended up hanging up on me. I called back twice, got hung up on both times.
Corporate is now involved. This is ridiculous
Myself Arsene and my friend susanth, came here on a busy afternoon, even with the rush we got our food in less than 2 mins, and amazing service, the cashier Xavier Peten J, helped us with everything, and he honestly made the experience better than just eating the food. Great guy, he deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
The service at this location is horrible! I have picked up 15-20 orders at this store for DoorDash. Not 1 single time, was the order ready when I arrived. It is usually at least a 10 minute wait. Today the order took 30 minutes! The worst of it is, multiple times, I have been waiting standing at the counter, with other customers waiting, and all the employees are BS’ing in the back and nobody is checking the counter. If nobody happens to be at the drive thru, you will completely be ignored.
Atmosphere: 3
Food: 4
Service: 1
I don’t want to give any stars to this place, Horrible Customer Service. Please avoid going to this place any cost. 45 mins to prepare an order and one of the order was cold and when I am talking, the guy at the desk walks out while talking
Atmosphere: 1
Food: 1
Service: 1
Better choice then sonic
Atmosphere: 3
Food: 3
Service: 2
I visited this KFC (2920 W. Eldorado Pkwy, McKinney, TX) through the drive-thru on 10/25/25. After receiving my order, I checked my bag and noticed one of the soft tacos was missing. When I politely informed the staff, Latasha M raised her voice and accused me of lying, insisting she made the food herself and nothing was missing.
Regardless of how busy the night was or how short-staffed they might have been, that’s no excuse to speak to a customer disrespectfully. Mistakes happen — it’s how they’re handled that matters. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Do not order here if you ever want any sauce, they just simply won't give it to you and give you attitude if you ask if they put it in the bag.
Bonus points if you're bold enough to order through a delivery service: never any sauce, and pretty much a luck of the draw if you get even 70% of your order.
The franchise owner really needs to step in here.
A complete turn over of staff needs to happen here, they do not show compassion to customers at this location and don't care if you get the food you ordered.
Forget even thinking about napkins or plastic ware lol. Better have that at home or keep in your truck if you travel for a living
Atmosphere: 1
Food: 2
Service: 1
So bad every single time I come here, I don't know why I even try. Who hires the people that work here? The worst fast food place anywhere! Super filthy, employees aren't working, they won't help at drive thru, I saw some doing drugs in parking lot. Does KFC know what's going on at this location? Close it down already!
I oedered knline and pick up coz i didnt want to waste too muxh time waiting, and still i had to wait almoat 20 mins.
Food: 3
Service: 3
Just your standard KFC restaurant but mixed with a Taco Bell menu, convenient location but understaffed, same person manning the main register and drive through so if coming inside it's hard to get some service.
Atmosphere: 2
Food: 4
Service: 2
Poorly run establishment..I ordered online, order was confirmed, order was marked as ready. I arrived to pick up order and was told that they were finalizing it and it would be out shortly. I waited an additional 30 mins only to receive the incorrect items. If I could give this place 0 stars I would
Atmosphere: 1
Food: 1
Service: 1
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