Called and tried to place an order the guy that answered said he couldn't find my address on top of that I could barely understand him I just wanted a pizza ended up going to a different place wow service has gone downhill here
Bob k
--- Update, still now response from following the below request using the provided link. I am guessing this was a way to entice a rating change.
---- I placed an order online and I did not received what I had ordered. I call the store the they put me on hold for awhile then said we will call you back. They did not. I called the store back and I was informed it was my problem, not theirs and there is nothing they can do about it. I ordered 1× Pepperoni Magnifico,, XLarge, Original Crust, Pizza Sauce, Base Cheese, Garlic Sauce Crust, Romesan Everywhere, OWP, Pepperoni, Green Peppers, Ham, Pizza Sauce Cup.
I received 1× Pepperoni Magnifico, XLarge, Original Crust, Pizza Sauce, Base Cheese, Garlic Sauce Crust, Romesan Everywhere, no OWP, no Pepperoni, Green Peppers, Ham, Pizza Sauce Cup. Really good pizza when it is correct, very unprofessional.
***** Sent response per request using the provided link.
Rumi Sengupta
We moved to McKinney today from cape town SA and thought of ordering pizza for dinner. Pepperoni and bacon....oh my my! Thin crust but way too salty and burnt! Other than marinara and salt it's just a burnt taste that linger in your mouth. Disappointed!
Pooyan Azizpour
I like the cheese steaks
Sean C (Sean C)
Let me begin by saying this: I’ve never had a pizza experience that doubled as a gastrointestinal exorcism and a lube job for my car… until Marco’s.
I ordered a large pepperoni and mushroom pizza. Simple. Classic. Safe… or so I thought. The pizza arrived in a box so soaked with grease, I thought it was a crime scene. Honestly, I’ve seen less oil in a Jiffy Lube. I tilted the box slightly and I swear it dripped like a leaky faucet — I could have lubed a whole NASCAR pit crew with what poured out.
And then there were the mushrooms. Oh boy. Canned mushrooms. Canned. It is 2025. We have AI, self-driving cars, and robots performing surgeries, but Marco’s is still out here cracking open a tin of soggy fungi like it’s 1974. I bit into one and audibly said “what the hell,” then paused Netflix to check the expiration date. No lie, these things had the texture of slugs and the flavor profile of apathy.
But the real twist? About 14 minutes after finishing two slices (I was hungry, okay?), my stomach made a noise only dogs could hear. What followed was a full digestive reboot. I basically Marie Kondo’d my colon. Nothing sparked joy, but everything sparked movement. If you need to pass a kidney stone or just reflect on your life decisions from the bathroom floor, Marco’s has got your back (and front).
I gave it two stars because the delivery guy was nice and because the crust was surprisingly decent. Like, if you scraped off the toppings, blotted it with half a roll of Bounty, and pretended it was flatbread, you could almost trick yourself into enjoying it. Also, I’m weirdly proud of surviving it.
In conclusion: if you’re looking for a pizza that doubles as a laxative and triples as an industrial lubricant, look no further. Marco’s is not just a pizza — it’s a full-body experience. Just don’t stray too far from a restroom or a mechanic.
Michael Le Blanc
As a customer, I expect a basic level of competence when ordering food for delivery.
I am beyond disappointed with the service from this Marco’s Pizza location. This was my second time ordering here, and after this experience, it will definitely be my last.
I am not from the DFW area—I reside in Houston, TX, and I have never encountered such blatant disregard for service standards as I have at this location.
The first time I ordered, the driver struggled to access the building despite clear directions, but ultimately managed. I tipped him for the effort. This time, however, the experience was indefensible. Despite my explicit instructions that I was in Building 1, the driver went to the wrong building. When I attempted to guide him step by step, he continually talked over me, making it impossible for him to follow simple, clear directions. The result? I was forced to clock out of work, lose income, and retrieve my own order—a completely avoidable inconvenience caused by sheer negligence.
To compound this failure, my order was luke-warm, stale, and far from fresh by the time I received it. Adding insult to injury, I was charged $40 for a $29 order—a discrepancy that must be corrected within the next 72 business hours.
This entire experience ruined my night and wasted my money. I will never be ordering from this location again, and I highly suggest others think twice before doing so. Do better!
Aaliyah Jones
Employees were not friendly, they will treat you like you’re stupid. I ordered pizza and breadsticks and the lady didn’t put breadsticks on the order and then when I went to pick up my order they treated me like I was stupid and didn’t order breadsticks and I didn’t want to argue so I just let it go. I won’t be coming to this store again just simply because of the employees attitudes!
Richard Skaliks
They need to hire more people to go faster
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Pizza
Tyler
What a shame. Used to love this place, but new management is god awful. Multiple times now in the past couple weeks the pizzas that we usually love have tasted awful. Like can't even eat them and just reek of some chemical smell (freezer burn?). Called tonight about it and asked if they changes anything. Frank, the completely unprofessional manager, answered the phone and insisted nothing changed and blamed our taste buds. My whole family was affected so we know that isnt true and, when my mom insisted as such very politely, Frank got mad, issued a refund despite us not even mentioning jt, and attempted to ban us from ordering in the future (uh huh, sure). My mom was nothing but polite on the phone with him and was just trying to make him aware with a possible issue with the pizzas. Used to love this chain but Frank is ruining it with his idiotic, unprofessional management.
Edit: got contacted by ownership. Made it right/no longer banned and welcomed back, but still concerned about what was wrong with the cheese.
Atmosphere: 3
Food: 3
Service: 3
Daniel Fenton
I have ordered delivery from this location a number of times in the last few months. It's the same every single time- fast delivery, order is correct & complete and it's DELICIOUS.
Ordered a pizza at 2:25pm, received at 4:28pm and COLD! Awful service
Atmosphere: 1
Food: 1
Service: 1
Pretty Mack
This crust on this pizza is to dieeee for! I like this pizza crust over any crust I’ve ever had! I also like that you can warm this pizza up and it taste just the same as it would taste if you just got it! One last thing, they are always quick when delivering the order.
Atmosphere: 5
Food: 5
Service: 5
D G
Ordered a pizza with what i thought was an hour before they closed, but unfortunately the system didn't notify them. 20 minutes to close they were able to find the order and my man made a pizza in 10 minutes that was crafted with love. I felt terrible, but they were able to find the order and get it done.
Atmosphere: 5
Food: 5
Service: 5
Bill Burgess
Ordered the 10 piece boneless chicken wings. There were 7 pieces of chicken and the rest was a bunch of small fragments of chicken. About 10. Seemed to be chicken nuggets instead of wings.
Called and tried to place an order the guy that answered said he couldn't find my address on top of that I could barely understand him I just wanted a pizza ended up going to a different place wow service has gone downhill here
--- Update, still now response from following the below request using the provided link. I am guessing this was a way to entice a rating change.
----
I placed an order online and I did not received what I had ordered. I call the store the they put me on hold for awhile then said we will call you back. They did not. I called the store back and I was informed it was my problem, not theirs and there is nothing they can do about it.
I ordered 1× Pepperoni Magnifico,, XLarge, Original Crust, Pizza Sauce, Base Cheese, Garlic Sauce Crust, Romesan Everywhere, OWP, Pepperoni, Green Peppers, Ham, Pizza Sauce Cup.
I received 1× Pepperoni Magnifico, XLarge, Original Crust, Pizza Sauce, Base Cheese, Garlic Sauce Crust, Romesan Everywhere, no OWP, no Pepperoni, Green Peppers, Ham, Pizza Sauce Cup.
Really good pizza when it is correct, very unprofessional.
***** Sent response per request using the provided link.
We moved to McKinney today from cape town SA and thought of ordering pizza for dinner. Pepperoni and bacon....oh my my! Thin crust but way too salty and burnt! Other than marinara and salt it's just a burnt taste that linger in your mouth. Disappointed!
I like the cheese steaks
Let me begin by saying this: I’ve never had a pizza experience that doubled as a gastrointestinal exorcism and a lube job for my car… until Marco’s.
I ordered a large pepperoni and mushroom pizza. Simple. Classic. Safe… or so I thought. The pizza arrived in a box so soaked with grease, I thought it was a crime scene. Honestly, I’ve seen less oil in a Jiffy Lube. I tilted the box slightly and I swear it dripped like a leaky faucet — I could have lubed a whole NASCAR pit crew with what poured out.
And then there were the mushrooms. Oh boy. Canned mushrooms. Canned. It is 2025. We have AI, self-driving cars, and robots performing surgeries, but Marco’s is still out here cracking open a tin of soggy fungi like it’s 1974. I bit into one and audibly said “what the hell,” then paused Netflix to check the expiration date. No lie, these things had the texture of slugs and the flavor profile of apathy.
But the real twist? About 14 minutes after finishing two slices (I was hungry, okay?), my stomach made a noise only dogs could hear. What followed was a full digestive reboot. I basically Marie Kondo’d my colon. Nothing sparked joy, but everything sparked movement. If you need to pass a kidney stone or just reflect on your life decisions from the bathroom floor, Marco’s has got your back (and front).
I gave it two stars because the delivery guy was nice and because the crust was surprisingly decent. Like, if you scraped off the toppings, blotted it with half a roll of Bounty, and pretended it was flatbread, you could almost trick yourself into enjoying it. Also, I’m weirdly proud of surviving it.
In conclusion: if you’re looking for a pizza that doubles as a laxative and triples as an industrial lubricant, look no further. Marco’s is not just a pizza — it’s a full-body experience. Just don’t stray too far from a restroom or a mechanic.
As a customer, I expect a basic level of competence when ordering food for delivery.
I am beyond disappointed with the service from this Marco’s Pizza location. This was my second time ordering here, and after this experience, it will definitely be my last.
I am not from the DFW area—I reside in Houston, TX, and I have never encountered such blatant disregard for service standards as I have at this location.
The first time I ordered, the driver struggled to access the building despite clear directions, but ultimately managed. I tipped him for the effort. This time, however, the experience was indefensible. Despite my explicit instructions that I was in Building 1, the driver went to the wrong building. When I attempted to guide him step by step, he continually talked over me, making it impossible for him to follow simple, clear directions. The result? I was forced to clock out of work, lose income, and retrieve my own order—a completely avoidable inconvenience caused by sheer negligence.
To compound this failure, my order was luke-warm, stale, and far from fresh by the time I received it. Adding insult to injury, I was charged $40 for a $29 order—a discrepancy that must be corrected within the next 72 business hours.
This entire experience ruined my night and wasted my money. I will never be ordering from this location again, and I highly suggest others think twice before doing so.
Do better!
Employees were not friendly, they will treat you like you’re stupid. I ordered pizza and breadsticks and the lady didn’t put breadsticks on the order and then when I went to pick up my order they treated me like I was stupid and didn’t order breadsticks and I didn’t want to argue so I just let it go. I won’t be coming to this store again just simply because of the employees attitudes!
They need to hire more people to go faster
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Pizza
What a shame. Used to love this place, but new management is god awful. Multiple times now in the past couple weeks the pizzas that we usually love have tasted awful. Like can't even eat them and just reek of some chemical smell (freezer burn?). Called tonight about it and asked if they changes anything. Frank, the completely unprofessional manager, answered the phone and insisted nothing changed and blamed our taste buds. My whole family was affected so we know that isnt true and, when my mom insisted as such very politely, Frank got mad, issued a refund despite us not even mentioning jt, and attempted to ban us from ordering in the future (uh huh, sure). My mom was nothing but polite on the phone with him and was just trying to make him aware with a possible issue with the pizzas. Used to love this chain but Frank is ruining it with his idiotic, unprofessional management.
Edit: got contacted by ownership. Made it right/no longer banned and welcomed back, but still concerned about what was wrong with the cheese.
Atmosphere: 3
Food: 3
Service: 3
I have ordered delivery from this location a number of times in the last few months. It's the same every single time- fast delivery, order is correct & complete and it's DELICIOUS.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a pizza at 2:25pm, received at 4:28pm and COLD! Awful service
Atmosphere: 1
Food: 1
Service: 1
This crust on this pizza is to dieeee for! I like this pizza crust over any crust I’ve ever had! I also like that you can warm this pizza up and it taste just the same as it would taste if you just got it! One last thing, they are always quick when delivering the order.
Atmosphere: 5
Food: 5
Service: 5
Ordered a pizza with what i thought was an hour before they closed, but unfortunately the system didn't notify them. 20 minutes to close they were able to find the order and my man made a pizza in 10 minutes that was crafted with love. I felt terrible, but they were able to find the order and get it done.
Atmosphere: 5
Food: 5
Service: 5
Ordered the 10 piece boneless chicken wings. There were 7 pieces of chicken and the rest was a bunch of small fragments of chicken. About 10. Seemed to be chicken nuggets instead of wings.
Food: 1
Service: 5
Great pizza
Atmosphere: 5
Food: 5
Service: 5
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