Panera Bread

3755 W University Dr, McKinney
(469) 525-4039

Recent Reviews

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Martha Blonien

Relaxing

Atmosphere: 5

Food: 5

Service: 5

Michael Kolb

My wife and I love this Panera bread. Ozzie went out of his way to serve us today and the food and service is always great. Very nice friendly staff including the manager!

Atmosphere: 5

Food: 5

Service: 5

Lisa Alonso

My husband and I went there today, January 10, 2026, for lunch. The young lady that was working at approximately 1:30 behind the register was so professional, sweet, helpful and friendly. She made such an impression on me that, as soon as we got in the car, I said to my husband that I was going to leave a review. All too often people complain about bad service. I think it’s just important to recognize exceptional service. It’s unfortunate that I can’t remember her name, but if she was working 1:30 today & management sees this, please know how awesome she is.

Atmosphere: 5

Food: 5

Service: 5

Laticia Lewis

I enjoy my meals each time I go. Very filling.

Atmosphere: 5

Food: 5

Service: 5

Evelyn Willis

This is terrible. I ordered a whole salad, received a half with no chicken and the avocado was gross. I spent 30 minutes, trying to argue with Uber eats and they told me to contact the restaurant. Unbelievable.

Atmosphere: 1

Food: 1

Service: 1

AJ Vermillion

How are you open at 8 in the morning when I'm starving and want pasta and you have a drive thru? Score

Atmosphere: 5

Food: 5

Service: 5

Jody Harr

My go to spot for breakfast and lunch. Great place to work and grab a cup of coffee.

Atmosphere: 5

Food: 5

Service: 5

mackenzie layton

Hi S C! It’s Mackenzie, I’m sorry you haven’t had good experiences since I was there. I had some time off, but I will be here this weekend, so if you would like to come back I would be more than happy to make this right for you, and make you your sandwich! I’m sorry again for everything, I hope you come back! :)
Sincerely, Mackenzie

Atmosphere: 5

Food: 5

Service: 5

S C

My husband and I first came to this location in the second last week of September. That day, our sandwiches were prepared by McKenzie, who built awesome sandwiches for me my husband. McKenzie paid close attention to every request on the order. She was also extremely polite and good-natured. In response to my request, she also cleaned the counter and changed her gloves prior to constructing our sandwiches.
Due to McKenzie’s outstandingly amazing interaction with us and the specific care with which she constructed our sandwiches, my husband and I returned to this location 4 more times.
Unfortunately, all subsequent visits were average/below average. We did not get to see McKenzie again. Each time something was either missing from our sandwiches or was minimally present.
The last time we were there, the lady at the register was rude, untrained, and unable to take the order correctly; instead of apologizing for her inability to do so, she was harsh.
After a while, we realized that we had been overcharged; then the General Manager/ franchise owner came to our table but did not apologize. Instead, in a matter of fact voice, he told us that it was a very small amount and told us to get something sweet. When we declined, in a sour voice he said that he would just return the overcharged dollar amount. After that, we just did not feel like returning to this location - incomplete sandwiches coupled with poor overall customer service from some of the staff and the management. We’d rather drive to a different Panera location.
Of course, McKenzie was exceptionally outstanding.

Atmosphere: 4

Food: 3

Service: 3

singing shaman

Easy, handicap friendly

Atmosphere: 5

Service: 5

Mary L Burgess

Food was awful the bread was hard as a rock I could have played baseball with it

Atmosphere: 3

Food: 1

Service: 1

elizabeth lovelace

Always have good food and friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Nick Parker

Hadn’t been to Panera for a while and since it was my birthday week, I went to get my free pastry. I bought food for my entire family and then when we got home they hadn’t put my pastry inside. I even went to the Panera website to file a complaint and I was never contacted. Terrible. I may not go to Panera again for a long long time. It’s a matter of principle!

Atmosphere: 3

Food: 4

Service: 1

Tina Schoellman

Great Tomato soup and bread on a cold winter day. Service was quick, and the server was kind. Great experience, I will be back

Atmosphere: 4

Food: 4

Service: 4

Hunter Grenfell

Excellent customer service, will be coming back

Atmosphere: 5

Food: 5

Service: 5

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