Today's order from the Pizza Hut located at 210 N Custer Rd, Suite 160, McKinney, 75071, was horrible. We have ordered from here before and it was never less than 5 stars. Today's veggie lover pizza felt like it was not even fresh out of the oven. There were barely any tomatoes, barely any onions and both the onions and the banana peppers were all dried up. Bell peppers were missing. We even found a few crumbs of meat, which looked like either chicken or meat ball, hard to tell. Very Disappointed. We cannot believe that this Pizza Hut store has fallen to such low standards since our last visit a few months ago.
Atmosphere: 2
Food: 1
Service: 3
Lisa Smith
Melinda at Pizza Hut in McKinney, TX, 160 Custer provided outstanding customer service. She listened to my concern about issues with the Pizza Hut app and quickly resolved my concern.
Carlos Stuffs
Great service, sucky pizza. Wow, what did they do to their dough? It tastes like cheap nasty bread. No seasoning in the sauce, not crispiness to the dough. You lost our weekly business.
Atmosphere: 4
Food: 1
Service: 5
Veronica
I came in after work, placed an order. They had my food ready in 10 minutes. 🤷♀️
Jake wade
Ordered bread sticks and Ciniminis on the mobile app. Order was estimated to be ready by 6pm. Got to the location at 5:58 and sat at the drive through window for 7 minutes before someone came to the window, gave my name and said it was a mobile order. Waited another 5 to 6 and was handed one pizza box and was told I was good to go. Opened the box and I saw I had 2 orders of bread sticks and no ciniminis. Called the guy back over and said I'm missing ciniminis. The gentleman said oh yeah we ran put of ciniminis and just gave you cinisticks, so you'regood to go. Frustrated I just said ok and drove off. There was no way I was now going to wait for a refund and go through all of that hassle when they had 4 other people in the lobby and another person behind me in the drive through line. What I really dont under stand is when I placed the order they have my phone number and could simply call me and tell me that they do not have what I ordered and refund me then. What makes me really frustrated is that I paid $7.25 (10 count) for the ciniminis and cinisticks are $5.50 (5 cinisticks). Kinda feel cheated being given that and not even asked if I wanted a refund or replacing with an option equal or better than what I wanted. What makes this even worse is that they packed both sticks together so the bread sticks had a sweet flavor and the cinisticks had a garlic flavor on them 🤢. Sad to say this isn't the first time something like this has happened at this location. Don't think I will ever return to this location ever again.
Atmosphere: 1
Food: 1
Service: 1
Evan Condry
Great place to eat! Kind workers and fast service.
Atmosphere: 5
Food: 5
Service: 5
Aarav Agarwal
Absolutely horrible. Took 30 extra minutes for them to make my order than what the predicted 15 minute time was.
Atmosphere: 1
Food: 2
Service: 1
April
The personal pizza is delicious. They put the right amount of toppings. Customer service was friendly.
Atmosphere: 5
Food: 5
Service: 5
Dustin Hunter
Good food and fast service.
Atmosphere: 4
Food: 5
Service: 4
Mufaddal Hussain
We ordered Veggie Lovers Pizza online. After picking it up and bringing it home we found out that there was Pepperoni added on top. We called the store and they blame us for having pepperoni added and wouldn’t deliver the Veggie Lovers Pizza. We were so excited for Pizza dinner and this store completely ruined it.
Pretty horrific service. Even after offering a refund, they never even processed it. 💯
Atmosphere: 1
Food: 1
Service: 1
ali and em
its pizza hut, exactly what you expect from here. good and take out.
Atmosphere: 4
Food: 4
Service: 4
Jonathan Brown
Do not order delivery. Our pizza came without a bag and wet from the rain outside. I will not order from here again.
Atmosphere: 1
Food: 1
Service: 1
Cecil
Ordered a couple of weeks ago and reached out to customer service. Ordered the box bundle that included 2 pizza, wings, and breadsticks. They completely forgot to add my wings. Why offer something if you can’t complete the order by reading a screen?
Posting this review because customer service weeks later has never reached back out to me about my issue. Go to dominos right down the street if you want pizza.
Atmosphere: 1
Food: 1
Service: 1
LaRae Johnson
We’ve been PH fans for years, lately have had issues. Time precious for the wrong pizza and chicken wings. Now, ordered the Ultimate Hut Bundle, Friday evening April 4- Pepperoni Lover’s Pizza with added onions, green peppers, black olives. Take a look at the pic - no extra pepperoni and it looked like the veggies were just thrown on top of a cooked pizza! The other was a spicy chicken - was cooked but actually cold, like it had been sitting for a while. When we called, on hold for almost 5 min and we said hello they hung up. Will not be ordering form this Pizza Hut again.
Today's order from the Pizza Hut located at 210 N Custer Rd, Suite 160, McKinney, 75071, was horrible. We have ordered from here before and it was never less than 5 stars. Today's veggie lover pizza felt like it was not even fresh out of the oven. There were barely any tomatoes, barely any onions and both the onions and the banana peppers were all dried up. Bell peppers were missing. We even found a few crumbs of meat, which looked like either chicken or meat ball, hard to tell. Very Disappointed. We cannot believe that this Pizza Hut store has fallen to such low standards since our last visit a few months ago.
Atmosphere: 2
Food: 1
Service: 3
Melinda at Pizza Hut in McKinney, TX, 160 Custer provided outstanding customer service. She listened to my concern about issues with the Pizza Hut app and quickly resolved my concern.
Great service, sucky pizza.
Wow, what did they do to their dough? It tastes like cheap nasty bread. No seasoning in the sauce, not crispiness to the dough. You lost our weekly business.
Atmosphere: 4
Food: 1
Service: 5
I came in after work, placed an order. They had my food ready in 10 minutes. 🤷♀️
Ordered bread sticks and Ciniminis on the mobile app. Order was estimated to be ready by 6pm. Got to the location at 5:58 and sat at the drive through window for 7 minutes before someone came to the window, gave my name and said it was a mobile order. Waited another 5 to 6 and was handed one pizza box and was told I was good to go. Opened the box and I saw I had 2 orders of bread sticks and no ciniminis. Called the guy back over and said I'm missing ciniminis. The gentleman said oh yeah we ran put of ciniminis and just gave you cinisticks, so you'regood to go. Frustrated I just said ok and drove off. There was no way I was now going to wait for a refund and go through all of that hassle when they had 4 other people in the lobby and another person behind me in the drive through line. What I really dont under stand is when I placed the order they have my phone number and could simply call me and tell me that they do not have what I ordered and refund me then. What makes me really frustrated is that I paid $7.25 (10 count) for the ciniminis and cinisticks are $5.50 (5 cinisticks). Kinda feel cheated being given that and not even asked if I wanted a refund or replacing with an option equal or better than what I wanted. What makes this even worse is that they packed both sticks together so the bread sticks had a sweet flavor and the cinisticks had a garlic flavor on them 🤢. Sad to say this isn't the first time something like this has happened at this location. Don't think I will ever return to this location ever again.
Atmosphere: 1
Food: 1
Service: 1
Great place to eat! Kind workers and fast service.
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible. Took 30 extra minutes for them to make my order than what the predicted 15 minute time was.
Atmosphere: 1
Food: 2
Service: 1
The personal pizza is delicious. They put the right amount of toppings. Customer service was friendly.
Atmosphere: 5
Food: 5
Service: 5
Good food and fast service.
Atmosphere: 4
Food: 5
Service: 4
We ordered Veggie Lovers Pizza online. After picking it up and bringing it home we found out that there was Pepperoni added on top. We called the store and they blame us for having pepperoni added and wouldn’t deliver the Veggie Lovers Pizza.
We were so excited for Pizza dinner and this store completely ruined it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pretty horrific service. Even after offering a refund, they never even processed it. 💯
Atmosphere: 1
Food: 1
Service: 1
its pizza hut, exactly what you expect from here. good and take out.
Atmosphere: 4
Food: 4
Service: 4
Do not order delivery. Our pizza came without a bag and wet from the rain outside. I will not order from here again.
Atmosphere: 1
Food: 1
Service: 1
Ordered a couple of weeks ago and reached out to customer service. Ordered the box bundle that included 2 pizza, wings, and breadsticks. They completely forgot to add my wings. Why offer something if you can’t complete the order by reading a screen?
Posting this review because customer service weeks later has never reached back out to me about my issue. Go to dominos right down the street if you want pizza.
Atmosphere: 1
Food: 1
Service: 1
We’ve been PH fans for years, lately have had issues. Time precious for the wrong pizza and chicken wings. Now, ordered the Ultimate Hut Bundle, Friday evening April 4- Pepperoni Lover’s Pizza with added onions, green peppers, black olives. Take a look at the pic - no extra pepperoni and it looked like the veggies were just thrown on top of a cooked pizza! The other was a spicy chicken - was cooked but actually cold, like it had been sitting for a while. When we called, on hold for almost 5 min and we said hello they hung up. Will not be ordering form this Pizza Hut again.
Food: 2
Service: 1
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