The best pizza from any other Pizza Hut I've had. It was thin crispy and fresh. Got a large supreme stuffed crust. Will be ordering again.
Leslie G.
this is the worst pizza i've ever gotten from here. we ordered this and it came cold and HARD. it looks and feels like day old pizza.... are you kidding me?? i also ordered the wings and THIS IS WHAT I RECEIVED???? this is an 8 count??? i tried calling the store and it rang and rang until hung up.. i tried to call corporate and NO ANSWER. i want a refun
Josh L.
Ordered Delivery and was sent the wrong king of pizza. Called to have the correct one redelivered and Eddie the manager stated he would give a credit for the next order, but they where to busy to resend the correct food and he couldn't do refunds. When conversation got more heated he hung up on me when I asked how was my wife going to eat. I went up to the location and he said the phone conversation was recorded. I said good Im glad it will be easier for me to show how you respond. Prior I did tell him I wanted a refund for the delivery cause I was now having to come to the store to get the correct pizza and he said no he would not do that. I told him I will see him in a few minutes and he said just remember when you come take it easy. Now I never threaten this man or stated anything about doing any action to them except report to the corporate office. He told me at the store he was told by his manager that no refunds would be given no matter what and would give me a credit for the one pizza for next orders. He then said I would have to talk to his manager and when I asked for the number he stated you will have to come here tomorrow in person. I said then give me Corporate's phone number and he said you can look it up online if you want it. I told him he was horrible as a manager and he stated no I'm not but if they want to fire me tomorrow then that's fine with me they can. You can talk to them and if they want to fire me tomorrow they can I don't care. I have a new guy in the kitchen and we are short staff and too busy. During this time one employee is standing next to him just listening and others going in and out of the back room to the kitchen not once seeing someone wearing gloves or washing their hands. One employee had large amount of hair and no hair net or cap, while working in the kitchen. I then wait to see how busy they were and the manger sat and talked to two different employees at the front waving his hands and not doing anything productive. I'm sorry I didn't read the reviews before I ordered but this manager really is frustrated with his job and treats customers like crap. The food safety policies are not being followed and they are doing what ever to try to stay ahead. There is no management of the store. The picture of the pizza is the one they got right but had ham as a topping, crumbles is on this one. The prize we have to pay now this is not expectable.
Ashton O.
Placed my order online with estimated time of delivery 45-55 minutes ,waited 2 hours and recieved nothing, called them and was told "sorry theres no in house driver and i dont have cooked the order very sorry its canceled bye bye" Very dissapointed, needed dinner for my wife and kid.
Tiana K.
The man on the phone rushed me through my order and kept complaining how they are short staff. Not my problem. However when I ordered he kept putting in my card info wrong saying it was declined when it was not. Then costumers came in so he placed me on hold after that he got back on the phone and rushed through my order again and didn't even give me enough time to add sauce. Crazy how the wings don't come with ranch or pizza don't come with free Parmesan cheese! !!! Insane I'll just buy a store brought pizza next time! Never again and super over priced! Ordered my food at 9:26pm and it was charged on my card and it is now 11pm and called no one picked up no food delivered!!! Do not I repay do not waste your money here! Had to file a dispute!!! Sad!!!
Dymond D.
The worst Pizza Hut in McKinney don't waste your time or Money will give you the run around an a million excuses I would give them a negative review I was able
Karisma B.
DO NOT ORDER FROM THIS LOCATION. I've ordered from here a few times now and every time I order I am completely dissatisfied. My first order was delivery. I was quoted it would be delivered in the time frame of 45 min. I didn't receive my order until 2 hours later. When I called to cancel the order they weren't able to refund me and said I'd have to go through customer support. I didn't wanna do all that for some pizza so I continued to wait for the order. I should've never ordered after that but decided to give them another try because I figured maybe they were just really busy that day. My next order I did delivery as well except this time I called and placed my order instead of their online service. Waited over 2 hours and when I tried to call the store to cancel and just refund me they didn't pick up. So I had no choice but to wait it out. Long story short if you love cold pizza and long delivery times this is your spot! Smh
Amber R.
This location could use some training on customer service. I put in my order online 1.5 hrs ahead of time for carry out. I arrived when they said the order would be ready and they then proceeded to tell me that many orders had come in since then and they were way behind and didn't know when mine would be ready. Couldn't even give me an estimate. Meanwhile I had already driven 20 min to town to pick up this order. I asked if they could call me since they couldn't give me an estimate of when it would be done and the man said he wouldn't remember. They offered no solution, nothing. They also told me there was no one there that could process a refund. So basically I guess I was just suppose to check in every five minutes to see if it was done?!?!? Drive 40 min round trip again?!? This place needs a new manager.
Tara K.
I was very apprehensive about ordering from here given the 2 star rating, but understanding this is Pizza Hut and not a pizzeria, this location wasn't all that bad.One thing that's pretty cool is that they have a drive-thru window so if you opt-in for contactless pickup, there's no need to get out of your car. The staff was pretty friendly and chill, and our pizzas were made to perfection -- which is important since we customize the hell out of them -- and they tasted great.
James H.
Like the reviews say, the pizza is decent, but the staff here are horrible. Not all the staff I suppose, but everyone Ive dealt with especially what appears to be a manager or shift lead. He's a total condescending, dismissive asshole, and doesnt even try to act like he gives a crap about your concerns. Also troubling is that no one here cares if your order is wrong. They literally just shrug. I like pizza hut. But not this one or the guy who seems to run it. Its literally like the dicks last resort of pizza huts. Buy a pizza and get treated like shit for free. Im done with this place, which is too bad, they used to be good.If you have to order from here, try delivery. Maybe their drivers are less dickish, but I wouldn't hold my breath.
Best experience I've ever had from any pizza place!!!! Awesome looking and tasting food and very nice staff!!! Even had to call the manager to brag! Thank you so much for the pleasant experience. See you again soon!!!
Rashard H.
Pizza was great and customer service was very helpful! I've ordered from here a lot and every time they have been more than helpful with making sure I receive exactly what I want.
John P.
These people are really cool. When I was there some punk was harassing the employees and trying to take advantage of a situation on a busy night. People...if you rely on Pizza Hut to feed your kids you got a bigger problem than waiting for a delivery or complaining about an order.
Dedrick W.
This has to be about the 50th time I've ordered pizza from this location. I typically do not have any problems in my order is as expected. I do wish they would hand out a clipboard when a receipt needs to be signed through the drive-through. Other than that I have no complaints.
J. L.
I wish I would've ordered from Papa Johns, there's always next time! My wife looked up their deals online and we found a box with pasta and bread sticks. We call to make the order and I'm surprised it's so expensive, I ask what everything cost and she tell me $13 for the pasta, I tell her it says $9 only and she tells me it's only Tuesday(not that I order online it's that price). I tell her it's online and she doesn't say a word. Then I tell her to cancel my order and I'll do it online. She said okay and hung up on me. I drive up walk in and not a word from the 5 employees standing around. Food was as expected, average.
The best pizza from any other Pizza Hut I've had. It was thin crispy and fresh. Got a large supreme stuffed crust. Will be ordering again.
this is the worst pizza i've ever gotten from here. we ordered this and it came cold and HARD. it looks and feels like day old pizza.... are you kidding me?? i also ordered the wings and THIS IS WHAT I RECEIVED???? this is an 8 count??? i tried calling the store and it rang and rang until hung up.. i tried to call corporate and NO ANSWER. i want a refun
Ordered Delivery and was sent the wrong king of pizza. Called to have the correct one redelivered and Eddie the manager stated he would give a credit for the next order, but they where to busy to resend the correct food and he couldn't do refunds. When conversation got more heated he hung up on me when I asked how was my wife going to eat. I went up to the location and he said the phone conversation was recorded. I said good Im glad it will be easier for me to show how you respond. Prior I did tell him I wanted a refund for the delivery cause I was now having to come to the store to get the correct pizza and he said no he would not do that. I told him I will see him in a few minutes and he said just remember when you come take it easy. Now I never threaten this man or stated anything about doing any action to them except report to the corporate office. He told me at the store he was told by his manager that no refunds would be given no matter what and would give me a credit for the one pizza for next orders. He then said I would have to talk to his manager and when I asked for the number he stated you will have to come here tomorrow in person. I said then give me Corporate's phone number and he said you can look it up online if you want it. I told him he was horrible as a manager and he stated no I'm not but if they want to fire me tomorrow then that's fine with me they can. You can talk to them and if they want to fire me tomorrow they can I don't care. I have a new guy in the kitchen and we are short staff and too busy. During this time one employee is standing next to him just listening and others going in and out of the back room to the kitchen not once seeing someone wearing gloves or washing their hands. One employee had large amount of hair and no hair net or cap, while working in the kitchen. I then wait to see how busy they were and the manger sat and talked to two different employees at the front waving his hands and not doing anything productive. I'm sorry I didn't read the reviews before I ordered but this manager really is frustrated with his job and treats customers like crap. The food safety policies are not being followed and they are doing what ever to try to stay ahead. There is no management of the store. The picture of the pizza is the one they got right but had ham as a topping, crumbles is on this one. The prize we have to pay now this is not expectable.
Placed my order online with estimated time of delivery 45-55 minutes ,waited 2 hours and recieved nothing, called them and was told "sorry theres no in house driver and i dont have cooked the order very sorry its canceled bye bye" Very dissapointed, needed dinner for my wife and kid.
The man on the phone rushed me through my order and kept complaining how they are short staff. Not my problem. However when I ordered he kept putting in my card info wrong saying it was declined when it was not. Then costumers came in so he placed me on hold after that he got back on the phone and rushed through my order again and didn't even give me enough time to add sauce. Crazy how the wings don't come with ranch or pizza don't come with free Parmesan cheese! !!! Insane I'll just buy a store brought pizza next time! Never again and super over priced! Ordered my food at 9:26pm and it was charged on my card and it is now 11pm and called no one picked up no food delivered!!! Do not I repay do not waste your money here! Had to file a dispute!!! Sad!!!
The worst Pizza Hut in McKinney don't waste your time or Money will give you the run around an a million excuses I would give them a negative review I was able
DO NOT ORDER FROM THIS LOCATION. I've ordered from here a few times now and every time I order I am completely dissatisfied. My first order was delivery. I was quoted it would be delivered in the time frame of 45 min. I didn't receive my order until 2 hours later. When I called to cancel the order they weren't able to refund me and said I'd have to go through customer support. I didn't wanna do all that for some pizza so I continued to wait for the order. I should've never ordered after that but decided to give them another try because I figured maybe they were just really busy that day. My next order I did delivery as well except this time I called and placed my order instead of their online service. Waited over 2 hours and when I tried to call the store to cancel and just refund me they didn't pick up. So I had no choice but to wait it out. Long story short if you love cold pizza and long delivery times this is your spot! Smh
This location could use some training on customer service. I put in my order online 1.5 hrs ahead of time for carry out. I arrived when they said the order would be ready and they then proceeded to tell me that many orders had come in since then and they were way behind and didn't know when mine would be ready. Couldn't even give me an estimate. Meanwhile I had already driven 20 min to town to pick up this order. I asked if they could call me since they couldn't give me an estimate of when it would be done and the man said he wouldn't remember. They offered no solution, nothing. They also told me there was no one there that could process a refund. So basically I guess I was just suppose to check in every five minutes to see if it was done?!?!? Drive 40 min round trip again?!? This place needs a new manager.
I was very apprehensive about ordering from here given the 2 star rating, but understanding this is Pizza Hut and not a pizzeria, this location wasn't all that bad.One thing that's pretty cool is that they have a drive-thru window so if you opt-in for contactless pickup, there's no need to get out of your car. The staff was pretty friendly and chill, and our pizzas were made to perfection -- which is important since we customize the hell out of them -- and they tasted great.
Like the reviews say, the pizza is decent, but the staff here are horrible. Not all the staff I suppose, but everyone Ive dealt with especially what appears to be a manager or shift lead. He's a total condescending, dismissive asshole, and doesnt even try to act like he gives a crap about your concerns. Also troubling is that no one here cares if your order is wrong. They literally just shrug. I like pizza hut. But not this one or the guy who seems to run it. Its literally like the dicks last resort of pizza huts. Buy a pizza and get treated like shit for free. Im done with this place, which is too bad, they used to be good.If you have to order from here, try delivery. Maybe their drivers are less dickish, but I wouldn't hold my breath.
Restaurantji Recommends
Best experience I've ever had from any pizza place!!!! Awesome looking and tasting food and very nice staff!!! Even had to call the manager to brag! Thank you so much for the pleasant experience. See you again soon!!!
Pizza was great and customer service was very helpful! I've ordered from here a lot and every time they have been more than helpful with making sure I receive exactly what I want.
These people are really cool. When I was there some punk was harassing the employees and trying to take advantage of a situation on a busy night. People...if you rely on Pizza Hut to feed your kids you got a bigger problem than waiting for a delivery or complaining about an order.
This has to be about the 50th time I've ordered pizza from this location. I typically do not have any problems in my order is as expected. I do wish they would hand out a clipboard when a receipt needs to be signed through the drive-through. Other than that I have no complaints.
I wish I would've ordered from Papa Johns, there's always next time! My wife looked up their deals online and we found a box with pasta and bread sticks. We call to make the order and I'm surprised it's so expensive, I ask what everything cost and she tell me $13 for the pasta, I tell her it says $9 only and she tells me it's only Tuesday(not that I order online it's that price). I tell her it's online and she doesn't say a word. Then I tell her to cancel my order and I'll do it online. She said okay and hung up on me. I drive up walk in and not a word from the 5 employees standing around. Food was as expected, average.