Schlotzsky's
1521 W University Dr, McKinney
(469) 952-5806
Recent Reviews
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First I just want to say, this is one of my favorite places to get a bite when I can’t decide. So you would imagine my disappointment. When we pulled up to the drive - thru, we asked for one minute please. We didn’t think anything of the tone of the employees voice at first, until we asked what chip options there were. The employee proceeded to say they are on the menu. No Schlotzsky’s I have been to has refused to give guidance on help with the menu. So this was disappointing. We get our food and when we get home we were more disappointed by the difference in the portion size. Our sandwich’s were more bread than an actual delicious sandwich from Schlotzsky’s that I know. Overall, I love this restaurant but this experience was very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Ewwwww, ewwww, ewwww. I don’t know what they just served us. The sandwich was flat, no meat, no olives and everything was greasy. It tasted old! We couldn’t eat it smh. Run from this Schlotzsky’s, make this the last Schlotzsky’s you’d go to.
Atmosphere: 1
Food: 1
Service: 1
There was a gentleman working the counter at about 1:00 p.m. today on the 30th not sure what his name was but his customer service alone is five stars. Super nice and knows his job 😊
Walking in was a warm and cozy atmosphere. We waited several minutes for someone to come out and take our orders. Several of us ordered the meal but did not receive the chips and did not think to ask for them. The tables are wiped regularly and there was a high volume of both people eating in and taking out. The sandwich was very good. We sat and talked quite a while and did not feel as though they were eyeing us to leave.
Atmosphere: 4
Food: 5
Service: 4
I was greeted by a woman who asked for my order to be repeated multiple times. I wanted the mini rolls she said it will be an hour for them too cook , fine i order the regular rolls she gaved attitude as if she did not want me to place an order … i get to the window she has an attitude no thank you no nothing… i sit in the parking lot to enjoy my rolls im halfway wat through mine & i see a hair in the middle of the bread layer over all experience disgusting.Please contact me with a refund.
Atmosphere: 1
Food: 1
Service: 1
Foods great! Just customer service was terrible and they were disrespectful
Atmosphere: 1
Food: 5
Service: 1
Great quick deli style sandwiches. We didn't realize the Pastrami on Rye is back. So we were pleasantly surprised. Great counter service. Clean, cozy seating. We will be returning
Atmosphere: 5
Food: 4
Service: 5
It has been an hour since I ordered my mobile order. I ordered it at 6:45. I called the lady said just waiting for a dasher, at Schlotzsky’s after every mobile order you make you have to put it in the system to let the dasher know. It’s currently 8pm. Every employee needs to be retrained. 10/24/25
Atmosphere: 1
Food: 1
Service: 1
Good lunch deluxe sandwich w/chips and drink. Restaurant was clean and had good service.
Atmosphere: 4
Food: 5
Service: 4
Excellent food. It was buy 1 and get 1 free today. I didn't know it until I ordered my food. Flatbread and Pizza fo under $11
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a beef bacon smokecheesey with jalapeno cheese bread. Got a sourdough bread and hardly any meat on the sandwich. Went in to get it fixed for the jalapeno cheese bread I ordered and still got sourdough bread. Disappointed that I ordered a large Mac and cheese to find out it's the tinniest Mac and cheese I've ever seen. The size I think a four year old childs Mac and cheese would be. $6 for this tiny thing was a sad mistake of an order. How can you call this a large? Whys it so hard to get what I ordered. 😑 You'd think a $10 sandwich would be correctly made and actually have any meat on it. Tastes good but portions/size and price is not there.
Atmosphere: 3
Food: 3
Service: 3
Amazing pizzas. I’m an Indian vegetarian and I love their veggie pizzas for $7.50. For any Telugu people reading my comment, the pizza is exactly like a Dibba roti with veggies and cheese on them. The base is porous and light to your stomach. Love the ambience in this place. Usually a Schlotzsky’s store looks dull and unwelcoming, but this place is amaaaaaazinggg!!!!!
Atmosphere: 5
Food: 5
Service: 5
I love the chicken strawberry pecan salad! I usually get the salad with extra chicken. Everything is fresh and crispy with lots of glazed pecans, lots of sweet strawberries and cheese (Gouda, I think). Also, they give Senior Discounts, too!
Food: 5
Service: 5
Good was great as usual. One girl was on her phone half the time, didn't pay attention to our order and missed something but the other girl was great. They need to learn what extra mayo means.
Atmosphere: 5
Food: 5
Service: 4
Fresh food and great service
Atmosphere: 5
Food: 5
Service: 5
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