Absolutely insane that I could order $30 worth of food and not be able to get a side of honey mustard sauce without paying 🙄 it's just getting ridiculous the things they try to charge you for so not only are they already double the price they used to be but you are going to pay for every single sauce you want even if you order things that should automatically come with sauce on the side to dip it in like chicken tenders it's ridiculous and for this reason why I do not eat drive-thru often.
Edit-I wrote this review when I was still waiting for my food and when I tell you I just got home and went to give my kids their food it's all wrong instead of three Coney chili cheese dogs two of them were fries with chili cheese sauce and the absolute audacity of them to charge me for a honey mustard packet and literally give me a little packet of regular mustard is just unbelievable. Now I have to go all the way back up there to get the food that I paid for
steven parsley
Stopped here before a drive back home. The location itself seemed old for a sonic. Like outdated, not vintage. I stopped in as i was in the middle of a mobile order. placed my order for over 25$ and tried to pay. Apple pay failed twice for me with errors i haven't seen before but was prompted that my money would be returned to me in a week. This is a very weird experience (Background i work on app development for QSR like sonic). I knew there was nothing wrong with my card, but now being charged $50 and no food, i wanted to finish my order, so i placed it with a normal way through the app. That worked. But now im close too $80 deep on a quick two person order. The food came out fairly fast, no problem there, but the food itself was off. The bottom of my burger bun was kind of hard, like it was stale. i have never experienced that at a burger place before... The burger itself was ok, but what an off taste with a hard bottom bun. The fries i got were waayyy over cooked and like biting through crusty air. (and i like twice fried french fries so this maybe was 4 times fried?) the mozzarella sticks were overcooked as well but a 6/10 on those. I got two other burgers for my daughter and she ate it no complaints other than they forgot the ketchup on them. They really were not that busy at 8:19 at night, so not sure why the quality of the food was so down hill.
i did have a notification later that night that the extra $50 in charges were refunded to my account, but still could take time with processing, but not too worried on that front. Also today trying to place an order in the app at another location and no prices where shown in the bag everything rigning up free... until i went back to menu and then back to bag. So something is amiss with their app although the last release was on october 29th and i have ordered their since then with no problem. They may have slowly rolled it out and that is why, but there are some issues with it. Im not knocking it,, because even the app im working on has its bugs at times... but overall was a mid experience at this location.
Atmosphere: 4
Food: 3
Service: 4
Jarrod Rollins
I’d say about 1 in every 5 trips they actually do a good job with the ice cream. Otherwise it’s always over cooked food or under delivered quality and portions. Order extra candy and there’s a normal amount of candy. Order a large fries and get a medium fry in a large container spread out so it fills the box with 1 layer. It’s like obvious shrinkflation with still inflated prices. The sad part is out of 2 sonics within a few miles from my house this is still the good one. This entire chain has taken a nose dive.
hichem harrat
The fries had a bad taste of used cooking oil, order 2 burgers both me and my wife got sick within the hour!
Food: 1
BG Billionaire
I went to the store with the address 2950 Eldorado Pkwy, McKinney, TX 75070. The manager was extremely rude and unhelpful. I’m highly dissatisfied with my service and would like to be compensated for the emotional distress that I went through to go to the store as a paying patron. This experience makes me never want to go back to sonic and not recommended to any of my friends and family which is sad because I have had many good experiences with the sonic brand as a hole. Please rectify the situation immediately.
Atmosphere: 1
Food: 1
Service: 1
Molecules Nicole
I ordered onion rings, 2 blasts, and a breakfast burrito. The blasts were completely wrong, and the burrito had no filling. Onion rings were ok. Does this look like a 5$ burrito to you
Atmosphere: 1
Food: 1
Service: 1
Chris
Menu boards suck.... you can't hear the employee, and the touch screen is horrible for making payment....takes forever. Don't waste your time trying multiple orders....it confuses the hell out them. Additionally dont buy any drinks.... they don't have refulls but they charge more than any other fast food competition. Over $4 for a drink with no refills.... i get it they dont want to run drinks vut their price should reflect that.
Atmosphere: 2
Food: 4
Service: 2
Ivan Carmona
My food was awful. I chicken tenders. They tasted soggy. My fries and tater tots where over cooked.
Atmosphere: 2
Food: 1
Service: 4
Spencer Grubb
They get my order right and are extremely friendly every time. I dropped my wallet at a table the other night and realized a few minutes after I left. When I came back, a rockstar employee had already secured it inside and brought it out to me. I really appreciated that!
Got the shake for half off...needs more oreos in it
Atmosphere: 4
Food: 4
Service: 4
Ashley Tajalle
PLEASE clean your fryers better. Every single time we've gone in the last few months (after 5) everything from Chicken to Tots taste like burnt old grease.
Atmosphere: 4
Food: 1
Service: 4
Nicki Thomas
Lydia is our absolute favorite carhop. She’s quick, friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Gary Willis
Purchased a malt for my wife when I got it home it was like water manager in charge was no help with this issue
Atmosphere: 5
Food: 2
Service: 3
Taylor Rivera
I’ve been in the restaurant industry for a very long time, this is by far one of the best sonics in the county. I ordered the double sonic smasher and it was fresh hot and delicious. Candace took my order who was very patient in such a sweetheart and so knowledgeable and patient. A young man by the name of castle brought me my order and repeated it for me and even gave me extra napkins and extra sauce this store or something special and the team here make it even better if you’re looking for the best sonic in town then look no further
Absolutely insane that I could order $30 worth of food and not be able to get a side of honey mustard sauce without paying 🙄 it's just getting ridiculous the things they try to charge you for so not only are they already double the price they used to be but you are going to pay for every single sauce you want even if you order things that should automatically come with sauce on the side to dip it in like chicken tenders it's ridiculous and for this reason why I do not eat drive-thru often.
Edit-I wrote this review when I was still waiting for my food and when I tell you I just got home and went to give my kids their food it's all wrong instead of three Coney chili cheese dogs two of them were fries with chili cheese sauce and the absolute audacity of them to charge me for a honey mustard packet and literally give me a little packet of regular mustard is just unbelievable. Now I have to go all the way back up there to get the food that I paid for
Stopped here before a drive back home. The location itself seemed old for a sonic. Like outdated, not vintage. I stopped in as i was in the middle of a mobile order. placed my order for over 25$ and tried to pay. Apple pay failed twice for me with errors i haven't seen before but was prompted that my money would be returned to me in a week. This is a very weird experience (Background i work on app development for QSR like sonic). I knew there was nothing wrong with my card, but now being charged $50 and no food, i wanted to finish my order, so i placed it with a normal way through the app. That worked. But now im close too $80 deep on a quick two person order. The food came out fairly fast, no problem there, but the food itself was off. The bottom of my burger bun was kind of hard, like it was stale. i have never experienced that at a burger place before... The burger itself was ok, but what an off taste with a hard bottom bun. The fries i got were waayyy over cooked and like biting through crusty air. (and i like twice fried french fries so this maybe was 4 times fried?)
the mozzarella sticks were overcooked as well but a 6/10 on those. I got two other burgers for my daughter and she ate it no complaints other than they forgot the ketchup on them. They really were not that busy at 8:19 at night, so not sure why the quality of the food was so down hill.
i did have a notification later that night that the extra $50 in charges were refunded to my account, but still could take time with processing, but not too worried on that front. Also today trying to place an order in the app at another location and no prices where shown in the bag everything rigning up free... until i went back to menu and then back to bag. So something is amiss with their app although the last release was on october 29th and i have ordered their since then with no problem. They may have slowly rolled it out and that is why, but there are some issues with it. Im not knocking it,, because even the app im working on has its bugs at times... but overall was a mid experience at this location.
Atmosphere: 4
Food: 3
Service: 4
I’d say about 1 in every 5 trips they actually do a good job with the ice cream. Otherwise it’s always over cooked food or under delivered quality and portions. Order extra candy and there’s a normal amount of candy. Order a large fries and get a medium fry in a large container spread out so it fills the box with 1 layer. It’s like obvious shrinkflation with still inflated prices. The sad part is out of 2 sonics within a few miles from my house this is still the good one. This entire chain has taken a nose dive.
The fries had a bad taste of used cooking oil, order 2 burgers both me and my wife got sick within the hour!
Food: 1
I went to the store with the address 2950 Eldorado Pkwy, McKinney, TX 75070. The manager was extremely rude and unhelpful. I’m highly dissatisfied with my service and would like to be compensated for the emotional distress that I went through to go to the store as a paying patron. This experience makes me never want to go back to sonic and not recommended to any of my friends and family which is sad because I have had many good experiences with the sonic brand as a hole. Please rectify the situation immediately.
Atmosphere: 1
Food: 1
Service: 1
I ordered onion rings, 2 blasts, and a breakfast burrito. The blasts were completely wrong, and the burrito had no filling. Onion rings were ok. Does this look like a 5$ burrito to you
Atmosphere: 1
Food: 1
Service: 1
Menu boards suck.... you can't hear the employee, and the touch screen is horrible for making payment....takes forever. Don't waste your time trying multiple orders....it confuses the hell out them. Additionally dont buy any drinks.... they don't have refulls but they charge more than any other fast food competition. Over $4 for a drink with no refills.... i get it they dont want to run drinks vut their price should reflect that.
Atmosphere: 2
Food: 4
Service: 2
My food was awful. I chicken tenders. They tasted soggy. My fries and tater tots where over cooked.
Atmosphere: 2
Food: 1
Service: 4
They get my order right and are extremely friendly every time. I dropped my wallet at a table the other night and realized a few minutes after I left. When I came back, a rockstar employee had already secured it inside and brought it out to me. I really appreciated that!
Atmosphere: 5
Food: 5
Service: 5
Picked up a grill cheese hey was good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got the shake for half off...needs more oreos in it
Atmosphere: 4
Food: 4
Service: 4
PLEASE clean your fryers better. Every single time we've gone in the last few months (after 5) everything from Chicken to Tots taste like burnt old grease.
Atmosphere: 4
Food: 1
Service: 4
Lydia is our absolute favorite carhop. She’s quick, friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Purchased a malt for my wife when I got it home it was like water manager in charge was no help with this issue
Atmosphere: 5
Food: 2
Service: 3
I’ve been in the restaurant industry for a very long time, this is by far one of the best sonics in the county. I ordered the double sonic smasher and it was fresh hot and delicious. Candace took my order who was very patient in such a sweetheart and so knowledgeable and patient. A young man by the name of castle brought me my order and repeated it for me and even gave me extra napkins and extra sauce this store or something special and the team here make it even better if you’re looking for the best sonic in town then look no further
Atmosphere: 5
Food: 5
Service: 5
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