This is by far the best Starbucks I’ve ever been too, and I’m so lucky it’s on my way to work.
Stephanie is a great GM, and knows ALL of her regulars. She makes this store shine. All of the other workers are always so great too. I had a question on a drink this morning and the cashier walked me through it. I LOVE this Starbucks, give them all a raise!
Atmosphere: 5
Food: 5
Service: 5
Christina West
I usually get great service at this location but unfortunately this morning, I did not receive it. Rachel was incredibly rude. Not a great representation of Starbucks.
Service: 1
Brandon McGregor
They are always asking people to use their stars. Today they asked my mom to use them even though I gave her explicit instructions not to use them as i was saving them to use on a vacation. They always have different employees also. It’s annoying. Now i don’t have the stars. I prefer other coffee companies in Hawaii, Korea and Japan. Another reason to leave Texas. If someone wants to use their points. They would do it. They don’t need to worry about peoples points.
Atmosphere: 1
Food: 1
Service: 1
Hasanthi Kandarpa
They only want to greet white people. I was standing there picking up my order not a hi/hello.. atleast we are working on your order, some small talk! lol Didn’t feel welcomed. A bunch of white people walk in and they get greeted and warmth.
Food: 5
Service: 3
Michael Berger
I come in to do some work on my laptop and order an ice water. After coming back to my seat from the bathroom, my water was waiting on my table where I set down my stuff. They had no need to serve me like that, ordering a free water. It's the little things that get you 5 stars in my book.
Atmosphere: 5
Service: 5
Patrick Turner
I ordered a venti iced Carmel macchiato and the drink was not filled up to the venti size instead I received a venti cup with a tall drink. When calling the store to just let them know the person who helped me was very rude and dismissive as if I was bothering her. I paid $13 for this drink this is unacceptable. I hope that the owner for this store sees this so they can address accordingly.
Food: 1
Service: 1
Sheryl Winston
I stopped in to get my birthday drink l, Carmel Crunch. This was such a cute store. It was a perfect atmosphere for a small informal meeting. The young lady behind the counter was very friendly and helpful. Looking forward to stopping in again. Thank you.
Idk why I come here, as a germ conscious person I don't like when they put a stopper in my drink. They're not clean, there's no standard procedure ensuring their cleanliness so essentially it's like putting a finger in my drink. Most locations ask but this one doesn't ask and the employees catch a major attitude when I ask for my drink to be remade. Today the attitude was so bad, they re-made my drink incorrectly (I'm going to say on purpose because the sticker from the drink I ordered was not referenced as I watched them remake the drink). Its unfortunate how quickly people have forgotten the cleanliness required to make it through the pandemic
Atmosphere: 1
Food: 1
Service: 1
J.J. Brewer
The shift manager/ASM/SM on duty this morning was so rude! The cashier was trying to help me break a $50 because that’s all I had and no card. The manager walked by and said, “Yeah, um, no we aren’t going to break a $50 for a $3 dollar order”
Not that they couldn’t do it. They chose not to and made it very clear that they were CHOOSING not to. They chose to remove me as a customer, it’s not about the $3, it’s about the hundreds that I probably would have spent there this year alone. I’m not surprised that the company’s stock is going down so much because this is poor, poor leadership, and poor customer service.
I've never had a poor experience at any Starbucks until this morning. Not a huge deal, but noteworthy, since there are hundreds of Starbucks locations to choose from in North Dallas. I was in a different area than normal due to an early appointment, so I went through the drive through at this one.
Most days, I go through a Starbucks drive through and order a black coffee with no issues, which reminds me to leave a positive note on those other locations.
I ordered my normal black coffee, pulled up to the window, and my barcode on my phone wouldn't scan. The barista told me my screen was too dark after trying it twice and had an agitated tone. When I told her I'll scan my credit card instead (old school) she got annoyed, and said "just make your screen brighter!" As I grabbed my credit card she let out a sigh as she grabbed the machine, and used an even more stern tone to state "Answer the question first, then tap to pay." She was frustrated that I was trying to tap first. Not a big deal, but she kept repeating herself in the same tone, urgently and even more agitated, instead of treating me with patience, kindness, and care. "Answer the question first! ...then tap to pay!"
There's an irony in raising your voice in frustration when the machine is asking for a tip based on your service. I mean, cut me some slack, I haven't had my coffee yet ;)
So why write this out for a $3 coffee?
I deal with people all day every day and it's my passion in life to help others and provide great experiences to others in my life, so I wanted to offer this feedback. It's not what you say, it's how you say it. Take a deep breath, relax, and it's coffee after all. Isn't this supposed to be fun?
I'll be back at my normal location tomorrow. Cheers.
Atmosphere: 1
Food: 5
Service: 1
I G
My drink is always correct and customer service is always great.
Atmosphere: 5
Food: 5
Service: 5
M J
Always friendly service through the drive-through my order is usually right 99% of the time ! Sad that they don’t have the Summerberry drink anymore, it’s the boom!!
Atmosphere: 4
Food: 4
Service: 4
Ramana Upputuri
First time I visited this location, friendly staff and I think this is the 1st location open in the morning hours 5:00 AM ?.
This is by far the best Starbucks I’ve ever been too, and I’m so lucky it’s on my way to work.
Stephanie is a great GM, and knows ALL of her regulars. She makes this store shine. All of the other workers are always so great too. I had a question on a drink this morning and the cashier walked me through it. I LOVE this Starbucks, give them all a raise!
Atmosphere: 5
Food: 5
Service: 5
I usually get great service at this location but unfortunately this morning, I did not receive it. Rachel was incredibly rude. Not a great representation of Starbucks.
Service: 1
They are always asking people to use their stars. Today they asked my mom to use them even though I gave her explicit instructions not to use them as i was saving them to use on a vacation. They always have different employees also. It’s annoying. Now i don’t have the stars. I prefer other coffee companies in Hawaii, Korea and Japan. Another reason to leave Texas. If someone wants to use their points. They would do it. They don’t need to worry about peoples points.
Atmosphere: 1
Food: 1
Service: 1
They only want to greet white people. I was standing there picking up my order not a hi/hello.. atleast we are working on your order, some small talk! lol Didn’t feel welcomed. A bunch of white people walk in and they get greeted and warmth.
Food: 5
Service: 3
I come in to do some work on my laptop and order an ice water. After coming back to my seat from the bathroom, my water was waiting on my table where I set down my stuff. They had no need to serve me like that, ordering a free water. It's the little things that get you 5 stars in my book.
Atmosphere: 5
Service: 5
I ordered a venti iced Carmel macchiato and the drink was not filled up to the venti size instead I received a venti cup with a tall drink. When calling the store to just let them know the person who helped me was very rude and dismissive as if I was bothering her. I paid $13 for this drink this is unacceptable. I hope that the owner for this store sees this so they can address accordingly.
Food: 1
Service: 1
I stopped in to get my birthday drink l, Carmel Crunch. This was such a cute store. It was a perfect atmosphere for a small informal meeting. The young lady behind the counter was very friendly and helpful. Looking forward to stopping in again. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Walnut \u0026 Pecan Loaf
Idk why I come here, as a germ conscious person I don't like when they put a stopper in my drink. They're not clean, there's no standard procedure ensuring their cleanliness so essentially it's like putting a finger in my drink. Most locations ask but this one doesn't ask and the employees catch a major attitude when I ask for my drink to be remade. Today the attitude was so bad, they re-made my drink incorrectly (I'm going to say on purpose because the sticker from the drink I ordered was not referenced as I watched them remake the drink). Its unfortunate how quickly people have forgotten the cleanliness required to make it through the pandemic
Atmosphere: 1
Food: 1
Service: 1
The shift manager/ASM/SM on duty this morning was so rude! The cashier was trying to help me break a $50 because that’s all I had and no card. The manager walked by and said, “Yeah, um, no we aren’t going to break a $50 for a $3 dollar order”
Not that they couldn’t do it. They chose not to and made it very clear that they were CHOOSING not to. They chose to remove me as a customer, it’s not about the $3, it’s about the hundreds that I probably would have spent there this year alone. I’m not surprised that the company’s stock is going down so much because this is poor, poor leadership, and poor customer service.
Go local!
Atmosphere: 1
Food: 1
Service: 1
Good cup of joe. No problems.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Espresso Roast
Restaurantji Recommends
I've never had a poor experience at any Starbucks until this morning. Not a huge deal, but noteworthy, since there are hundreds of Starbucks locations to choose from in North Dallas. I was in a different area than normal due to an early appointment, so I went through the drive through at this one.
Most days, I go through a Starbucks drive through and order a black coffee with no issues, which reminds me to leave a positive note on those other locations.
I ordered my normal black coffee, pulled up to the window, and my barcode on my phone wouldn't scan. The barista told me my screen was too dark after trying it twice and had an agitated tone. When I told her I'll scan my credit card instead (old school) she got annoyed, and said "just make your screen brighter!" As I grabbed my credit card she let out a sigh as she grabbed the machine, and used an even more stern tone to state "Answer the question first, then tap to pay." She was frustrated that I was trying to tap first. Not a big deal, but she kept repeating herself in the same tone, urgently and even more agitated, instead of treating me with patience, kindness, and care. "Answer the question first! ...then tap to pay!"
There's an irony in raising your voice in frustration when the machine is asking for a tip based on your service. I mean, cut me some slack, I haven't had my coffee yet ;)
So why write this out for a $3 coffee?
I deal with people all day every day and it's my passion in life to help others and provide great experiences to others in my life, so I wanted to offer this feedback. It's not what you say, it's how you say it. Take a deep breath, relax, and it's coffee after all. Isn't this supposed to be fun?
I'll be back at my normal location tomorrow. Cheers.
Atmosphere: 1
Food: 5
Service: 1
My drink is always correct and customer service is always great.
Atmosphere: 5
Food: 5
Service: 5
Always friendly service through the drive-through my order is usually right 99% of the time ! Sad that they don’t have the Summerberry drink anymore, it’s the boom!!
Atmosphere: 4
Food: 4
Service: 4
First time I visited this location, friendly staff and I think this is the 1st location open in the morning hours 5:00 AM ?.
Atmosphere: 5
Food: 5
Service: 5
Friendly service
Food: 4
Service: 4
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