Leoanna, who took my order through the drive-thru, was incredibly kind and helpful. I originally asked for a Veggie Mexican Pizza and a 7-Layer Burrito. When I asked if the 7-Layer Burrito was still available, she informed me it wasn't but suggested the 5-Layer Burrito instead. When I asked if it was vegetarian, she honestly noted that it contained beef. I requested to substitute the beef for beans, and she clarified that it already contains beans, asking if I wanted extra instead, which I stated no. I also asked for Frank’s RedHot, but after she explained it was different from the typical sauces, I opted for a side of chipotle sauce and extra hot sauce packets. When I pulled up to the window, she greeted me with a warm smile. When she handed me my food, she kindly let me know she had placed plenty of hot sauce at the bottom of the bag. Leoanna is an asset to your team. I hope Taco Bell recognizes her hard work with a raise or, even better, by asking how the company can support her future growth. We need more individuals like Leoanna in customer service. I wish her the absolute best and hope the company helps her continue growing into the amazing person she is.
Food: 5
Service: 5
SHANTHAN REDDY
Very irresponsible service. Took almost 30 min for drive through order with 2 cars in drive way. There is no way out from the queue and there is not even an apology.
Atmosphere: 1
Food: 1
Service: 1
Whitney
Stay messing up orders🙄
Atmosphere: 3
Food: 2
Service: 3
Loren Taylor
Editing because since the last e try, we have tried them a few more times and they are ACTIVELY GETTING WORSE. Tonight I received zero of the sauces I asked for, got a small soda instead of large, and received an inedible Mexican pizza. Photos updated.
This location is generally hit or miss, but tonight was especially bad. We ordered our meal online: a cantina box, plus a meal of 2 cantina tacos and one Gordita crunch. When we arrived at the window, they handed us one Mexican-pizza-sized box of food that held an incomplete order and a random handful of sauces. We had to ask for the cinnamon twists that were clearly labeled on the box. And so, we got to carry home a handful of sauces, a random box that was too stuffed to close, and a random overflowing bag of cinnamon twists. When we arrived home and opened our food, my cantina tacos were pitiful at best with barely any meat in them and they were both broken due to being overstuffed into a tiny box. Additionally, they forgot the napkins due to the fact that they didn’t put our meal into a bag like a normal fast food restaurant.
We get the correct meal about every other time we visit, but this one was particularly tragic. Not sure we’re keen to come back anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Rainey Turton
If I could give this 0 stars I would. The employees don't suck, just the manager. The manager barely spoke any English and refused to use a coupon that came from them. She tried to tell me I couldn't use more than one per visit even though that was the only one I had.
Daniel Morgan
The Taco Bell team on Sunday 11/02/2025 place a bean burrito in my Mexican Pizza and closed the lid.
Atmosphere: 1
Food: 1
Service: 1
Richard Skaliks
Great food
Jessie Orozco
We spent $20. While at the window in drive thru line we asked for extra queso and the lady told us we’d have to drive around again and order it! What?!! No one could put it in the bag? We were willing to pay extra.
Service: 1
Bob Brown
Walked in at 11 for lunch. They had no English speakers working the front counter. Lady came from the back said something in Spanish and pointed at a wall mount terminal!! I walked out. English speaker evidently works drive thru. Taco Bueno took my order and much better food. Sad Taco Bell
Service: 1
Ada Ortega
Just want to thank Allie for giving me the best service here in Princeton! I have dealt with a lot of rude people, especially in the drive through. But this wonderful girl made it a really great experience. She was kind, professional, straight to the point and just overall pleasant to have come across! We need more people like you girl thank you so much for your kindness it really made my day!
If u cant figure that out figure out a computer that takes the order
Atmosphere: 1
Food: 1
Service: 1
Andrea Clark
We utilized the drive thru around 5:45pm. We were the only ones in line and waited about 5-10 minutes after placing our order. We ordered a #2 (3 soft tacos Supreme with a drink) and a #10 (grilled steak burrito with a soft taco). None of the soft tacos were supreme, so one full meal was completely wrong. And there was so much grease/liquid un the soft tacos that the tortillas were slimey and fell apart. Needless to say all the tacos ended up in the trash can. Literally zero excuse for this since we were the only customers.
Food: 1
Service: 2
Jason Johnson
Slow as hell ordered 2 cheesy gordita crunch and 3 tacos set in drive through 15 minutes......fast food huh?
Atmosphere: 3
Service: 3
Bry Iniguez-Barzal
I don't expect much from a Taco Bell but these employees hate their lives and share that poor energy with customers. They also routinely mess up our orders.
Leoanna, who took my order through the drive-thru, was incredibly kind and helpful. I originally asked for a Veggie Mexican Pizza and a 7-Layer Burrito. When I asked if the 7-Layer Burrito was still available, she informed me it wasn't but suggested the 5-Layer Burrito instead.
When I asked if it was vegetarian, she honestly noted that it contained beef. I requested to substitute the beef for beans, and she clarified that it already contains beans, asking if I wanted extra instead, which I stated no. I also asked for Frank’s RedHot, but after she explained it was different from the typical sauces, I opted for a side of chipotle sauce and extra hot sauce packets.
When I pulled up to the window, she greeted me with a warm smile. When she handed me my food, she kindly let me know she had placed plenty of hot sauce at the bottom of the bag.
Leoanna is an asset to your team. I hope Taco Bell recognizes her hard work with a raise or, even better, by asking how the company can support her future growth. We need more individuals like Leoanna in customer service. I wish her the absolute best and hope the company helps her continue growing into the amazing person she is.
Food: 5
Service: 5
Very irresponsible service. Took almost 30 min for drive through order with 2 cars in drive way. There is no way out from the queue and there is not even an apology.
Atmosphere: 1
Food: 1
Service: 1
Stay messing up orders🙄
Atmosphere: 3
Food: 2
Service: 3
Editing because since the last e try, we have tried them a few more times and they are ACTIVELY GETTING WORSE. Tonight I received zero of the sauces I asked for, got a small soda instead of large, and received an inedible Mexican pizza. Photos updated.
This location is generally hit or miss, but tonight was especially bad. We ordered our meal online: a cantina box, plus a meal of 2 cantina tacos and one Gordita crunch. When we arrived at the window, they handed us one Mexican-pizza-sized box of food that held an incomplete order and a random handful of sauces. We had to ask for the cinnamon twists that were clearly labeled on the box. And so, we got to carry home a handful of sauces, a random box that was too stuffed to close, and a random overflowing bag of cinnamon twists. When we arrived home and opened our food, my cantina tacos were pitiful at best with barely any meat in them and they were both broken due to being overstuffed into a tiny box. Additionally, they forgot the napkins due to the fact that they didn’t put our meal into a bag like a normal fast food restaurant.
We get the correct meal about every other time we visit, but this one was particularly tragic. Not sure we’re keen to come back anytime soon.
Atmosphere: 1
Food: 1
Service: 1
If I could give this 0 stars I would. The employees don't suck, just the manager. The manager barely spoke any English and refused to use a coupon that came from them. She tried to tell me I couldn't use more than one per visit even though that was the only one I had.
The Taco Bell team on Sunday 11/02/2025 place a bean burrito in my Mexican Pizza and closed the lid.
Atmosphere: 1
Food: 1
Service: 1
Great food
We spent $20. While at the window in drive thru line we asked for extra queso and the lady told us we’d have to drive around again and order it!
What?!! No one could put it in the bag? We were willing to pay extra.
Service: 1
Walked in at 11 for lunch. They had no English speakers working the front counter. Lady came from the back said something in Spanish and pointed at a wall mount terminal!! I walked out. English speaker evidently works drive thru. Taco Bueno took my order and much better food. Sad Taco Bell
Service: 1
Just want to thank Allie for giving me the best service here in Princeton! I have dealt with a lot of rude people, especially in the drive through. But this wonderful girl made it a really great experience. She was kind, professional, straight to the point and just overall pleasant to have come across! We need more people like you girl thank you so much for your kindness it really made my day!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food !
Atmosphere: 5
Food: 5
Service: 5
Customer service is non existent
The employee need to take the order
If u cant figure that out figure out a computer that takes the order
Atmosphere: 1
Food: 1
Service: 1
We utilized the drive thru around 5:45pm. We were the only ones in line and waited about 5-10 minutes after placing our order. We ordered a #2 (3 soft tacos Supreme with a drink) and a #10 (grilled steak burrito with a soft taco). None of the soft tacos were supreme, so one full meal was completely wrong. And there was so much grease/liquid un the soft tacos that the tortillas were slimey and fell apart. Needless to say all the tacos ended up in the trash can. Literally zero excuse for this since we were the only customers.
Food: 1
Service: 2
Slow as hell ordered 2 cheesy gordita crunch and 3 tacos set in drive through 15 minutes......fast food huh?
Atmosphere: 3
Service: 3
I don't expect much from a Taco Bell but these employees hate their lives and share that poor energy with customers. They also routinely mess up our orders.
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