Sad I had to make this review and this is a brand new location. This is my 4th time coming through the drive through and it gets worse and worse. They don’t acknowledge when you pull up every last person that works there acts like they don’t want to work. I had to pull to the window to order and they had a crappy attitude. Customer service is horrible. I will not return to this location until I see the staff is replaced. The owner needs to replace the entire staff if they want to stay in business
Atmosphere: 1
Food: 1
Service: 1
Korey O
Terrible experience. I knew I should’ve left when I waited 10 minutes to order. We waited another 25 minutes for our food. When we got our tray, there was a long purple hair on it. Gross!
Then, I opened my beef burrito and there was barely any meat on it and it was undercooked. The meat was pink. Not worth the risk.
They only have two people working dinner rush which is insane. Taco Bueno used to by my favorite fast food chain, but looks like I won’t be coming back. It’s gone downhill.
Atmosphere: 1
Food: 1
Service: 1
CLR W
Best service, always so nice and accommodating with catering orders. Very clean.
Atmosphere: 5
Food: 5
Service: 5
Karen Nguyen
I got food poisoning from this place. Currently still sick from it. Don’t order the beef muchaco. Expensive for what it is and I ended up getting food poisoning in the end.
Atmosphere: 1
Food: 1
Service: 2
Luis Jaramillo
Horrible service! Lazy staff! Lazy management! Food is old and disgusting! I would highly recommend people to visit another location. I have reached out to corporate about this place!
Atmosphere: 1
Food: 1
Service: 1
kalyani
Ordered 2 chicken platters we mentioned twice only chicken.... after coming home we found out he gave us only beef...while explaining this in call he gave up and not even picking my call.
Atmosphere: 1
Food: 1
Service: 1
Elene Whitlock
Rolled up at 9:53 on a Friday night- one car ahead of me. Sat at the speaker til 9:55 then decided to pull around.. car in front of me already gone. Sat there at window for 30 seconds then honked: said hello? Don’t you close at 10, they just stared at me. The gentleman got my order and huffed and puffed. Took 6 min to get my mexi rips and chips… maybe don’t have an open sign on or help the person right in front of me if you’re gonna act like your closed!
Atmosphere: 1
Food: 1
Service: 1
matt ryan
Sometimes the food just isn’t made the same as other places. When I order a burrito it’s all hard or comes across grilled or something when I don’t even request it. I’m not sure why some tortillas are hard when I order something as simple as a bean burrito.
Atmosphere: 5
Food: 3
Service: 4
Shannon Burch
There were hardly any beans on my bean burrito and my nachos had nothing but lettuce, barely a little meat
Atmosphere: 5
Food: 1
Service: 5
Cheron Rowe
Takes forever and the system is down more often than not, still keeps the open sign on when this happens
The food tastes good but literally every time I drive through they forget a side or something. Starting to think it’s done on purpose, especially since they don’t give me a receipt either so I can’t check if I paid for it or not. Always check your bag.
Atmosphere: 3
Food: 4
Service: 2
Erin Lee
Waited 10min to be greeted at the counter then waited an additional 20min for food. The employees had beats headphones on, bobbing their heads to music the entire time and their body movements were strangely slow. They had no interest in doing their job and messed up several items on my order. The drink area and the salsa bar were also very messy and had not been cleaned in some time. The other Allen location is great, do not go to this one. It will likely be out of business soon.
Atmosphere: 2
Food: 2
Service: 1
J W
I have been eating here often lately. It is very hit or miss. I agree with others the staff here are very odd.
Punkie TheGreat
The only complaint I had about this location was outside on the speaker I could hear a echo which made it impossible to hear what they were saying inside. The food was hot, basically scolding hot which is much better than cold, and it was cooked perfectly. I didn't go inside the establishment so I'm not sure how dirty it actually is. But the food is good and they got my order correct, with the exception of added sauce to one of the burritos that I asked to remove, and they didn't provide napkins in the to go order I am addicted to Taco Bueno so it's really hard for me to give a bad rating for the franchise.
Sad I had to make this review and this is a brand new location. This is my 4th time coming through the drive through and it gets worse and worse. They don’t acknowledge when you pull up every last person that works there acts like they don’t want to work. I had to pull to the window to order and they had a crappy attitude. Customer service is horrible. I will not return to this location until I see the staff is replaced. The owner needs to replace the entire staff if they want to stay in business
Atmosphere: 1
Food: 1
Service: 1
Terrible experience. I knew I should’ve left when I waited 10 minutes to order. We waited another 25 minutes for our food. When we got our tray, there was a long purple hair on it. Gross!
Then, I opened my beef burrito and there was barely any meat on it and it was undercooked. The meat was pink. Not worth the risk.
They only have two people working dinner rush which is insane. Taco Bueno used to by my favorite fast food chain, but looks like I won’t be coming back. It’s gone downhill.
Atmosphere: 1
Food: 1
Service: 1
Best service, always so nice and accommodating with catering orders. Very clean.
Atmosphere: 5
Food: 5
Service: 5
I got food poisoning from this place. Currently still sick from it. Don’t order the beef muchaco. Expensive for what it is and I ended up getting food poisoning in the end.
Atmosphere: 1
Food: 1
Service: 2
Horrible service! Lazy staff! Lazy management! Food is old and disgusting! I would highly recommend people to visit another location. I have reached out to corporate about this place!
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 chicken platters we mentioned twice only chicken.... after coming home we found out he gave us only beef...while explaining this in call he gave up and not even picking my call.
Atmosphere: 1
Food: 1
Service: 1
Rolled up at 9:53 on a Friday night- one car ahead of me. Sat at the speaker til 9:55 then decided to pull around.. car in front of me already gone. Sat there at window for 30 seconds then honked: said hello? Don’t you close at 10, they just stared at me. The gentleman got my order and huffed and puffed. Took 6 min to get my mexi rips and chips… maybe don’t have an open sign on or help the person right in front of me if you’re gonna act like your closed!
Atmosphere: 1
Food: 1
Service: 1
Sometimes the food just isn’t made the same as other places. When I order a burrito it’s all hard or comes across grilled or something when I don’t even request it. I’m not sure why some tortillas are hard when I order something as simple as a bean burrito.
Atmosphere: 5
Food: 3
Service: 4
There were hardly any beans on my bean burrito and my nachos had nothing but lettuce, barely a little meat
Atmosphere: 5
Food: 1
Service: 5
Takes forever and the system is down more often than not, still keeps the open sign on when this happens
Food: 4
Service: 1
Restaurantji Recommends
Tried the new Frito Burrito and loved it.
Atmosphere: 5
Food: 5
Service: 5
The food tastes good but literally every time I drive through they forget a side or something. Starting to think it’s done on purpose, especially since they don’t give me a receipt either so I can’t check if I paid for it or not. Always check your bag.
Atmosphere: 3
Food: 4
Service: 2
Waited 10min to be greeted at the counter then waited an additional 20min for food. The employees had beats headphones on, bobbing their heads to music the entire time and their body movements were strangely slow. They had no interest in doing their job and messed up several items on my order. The drink area and the salsa bar were also very messy and had not been cleaned in some time. The other Allen location is great, do not go to this one. It will likely be out of business soon.
Atmosphere: 2
Food: 2
Service: 1
I have been eating here often lately. It is very hit or miss. I agree with others the staff here are very odd.
The only complaint I had about this location was outside on the speaker I could hear a echo which made it impossible to hear what they were saying inside. The food was hot, basically scolding hot which is much better than cold, and it was cooked perfectly. I didn't go inside the establishment so I'm not sure how dirty it actually is. But the food is good and they got my order correct, with the exception of added sauce to one of the burritos that I asked to remove, and they didn't provide napkins in the to go order I am addicted to Taco Bueno so it's really hard for me to give a bad rating for the franchise.
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