Tropical Smoothie Cafe

I cane for one smoothie and I ended up getting 2. The prices are better than smoothie king. I also highly recommend the Hawaiian sliders. 10/10.

Atmosphere: 5

Food: 5

Service: 5

I am a regular at this location but when I am on the road I try to find a location nearby. I found at this location Dan (owner) and his crew always do a great job, I always leave satisfied and feel my money is well spent. The service is top notch and they are always friendly to the customers which I notice isn't the same at other locations. Thanks for a great job Dan and crew, keep up the great work and I will see you soon.

Atmosphere: 5

Food: 5

Service: 5

I eat at Tropical Smoothie literally everyday!! I have been to the Princeton, Allen, Frisco, and Other McKinney location off of Custer. Never once have I had an issue like this! I understand I'm making a lot of special requests, but when I'm paying $20 for a meal I expect to get what I pay for. I'm even really patient the first time if it's messed up. I ordered my Buffalo Chicken Wrap with no tomatoes, and very very very light buffalo sauce. I literally said like virtually NONE. Just one or 2 dots. When I say dot I don't mean a dot the size of a quarter. I mean an actual tiny dot. First time, way too much that the sauce was oozing out of the wrap. I politely take it back along with my smoothie. I asked for it to be not as thick. I received a smoothie that was a quarter of the way less full. So I ask for the manager and he wasn't in, so I spoke with the team leader, nice girl with glasses. I explain that I literally want virtually no buffalo sauce. I like the flavor but I can't eat anything spicy. I reiterate repeatedly literally like just one of two tiny dots. She said she was so sorry she didn't know what I meant, she thought I meant extra light sauce. Well, yes that is what I wanted, that is not what I got. But I didn't say that. I told her I understand and I apologized repeatedly for being "that customer." She really was very sweet. As was the girl making my smoothie. They told me that if they put less ice it makes less volume. Ok that makes sense. I haven't had that issue at any of the other locations but whatever. So I again very politely ask if she can just make it regular. She offered to put more water than ice and I said no it really wasn't that big of an issue, if she could just make it regular and make it simple. She was very sweet. She still tried to make it not as thick. She showed me the consistency and it was perfect. However, again.. the quantity was a quarter less. The amount never changed. Before I leave I apologize repeatedly for being so difficult and both girls were very sweet and receptive and told Me they understood, and they apologized as well. Fast forward to now.... I leave, I get to my other destination, open my wrap and I swear it was the same damn wrap!! Oozing with buffalo sauce. I attempt to eat it regardless and it's dripping with sauce I just can't. I tried to call the manager but they were too busy in a rush. So I come in and the team leader pulls the manager in the back before he walks out. Lord knows what she told him. I show him the wrap and he smirkingly goes "she literally only put a couple dots like you said" first off, you weren't here because I saw you walk in as I was getting in my car. He was rude, no apology nothing. I ask if I can just have it remade with no sauce because obviously they don't know what a tiny dot is or their buffalo sauce dispenser shoots like a geyser. But then I see in the reflection them annoyingly grab the tortilla and slap it down, to this I just asked for a refund. Again not a word from the manager. I tried to explain to him that I literally eat this same wrap everyday, and never had an issue. I should've taken pics to show how much buffalo sauce there was, I just didn't think I'd have to write this review. However the managers Attitude towards me was unacceptable. He assumed his team leader was being honest and chose to treat me like I was lying or being a "Karen." But again, if you pay $20 for 1 meal wouldn't you want what you paid for? Wouldn't you want to be treated with respect, especially when you were polite and understanding and apologetic when I really didn't need to be, they were the ones that made it wrong twice in a row. But, again the girls were both very sweet to my face. The team leader obviously said something to her manager, or it's his daughter because he came out already defensive, smirking, and basically calling me a liar. Very sad... normally I can't say enough nice things about Tropical Smo

Atmosphere: 1

Food: 1

Service: 1

Great service from my bro Gavin, keep up the good work

Service: 5

I love Sunrise smoothie and the Chia pudding. I tried the lavender shimmer smoothie but it’s way too sweet

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Acai Bowl

Great smoothies

Atmosphere: 5

Food: 5

Service: 5

I have been to this location multiple times They have quick service and the location is nice.

Atmosphere: 5

Food: 5

Service: 5

The 5 stars is for their smoothies and service. The smoothies are delicious with great flavor and consistency. Portion size is amazing too. Service is always friendly and attentive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap

Great smoothies

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Magic

specifically requested that our wraps come dairy free because we have a dairy allergy. instead they were covered in ranch and now we have to seek medical care. don't trust this location if you have any allergies.

Food: 1

Service: 1

Waited almost 30 minutes for a curbside pick up order to finally have to go in and grab it myself to receive a melted smoothie. Why give the ability to get curbside service if you’re not gonna provide it?

Atmosphere: 2

Food: 2

Service: 1

Thai Chicken Wrap was perfect! Acai Bowl was also very good. Relaxed atmosphere with very good service! Highly recomended.

Atmosphere: 5

Food: 5

Service: 5

Everything my friend and I ordered came out super fresh and delicious! Out of all the locations I’ve been to… this has been the best one. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Magic, Chipotle Chicken Club, Acai Bowl

Today I visited this location in McKinney on University Dr. I frequent this location very often because my daughter Loves Tropical Smoothie and the location is convenient for us. I have never experienced what I experienced at this location today. The atmosphere and the energy was very different. I was approached at the counter by the “Owner”, I asked if there were any cafe specials for the smoothies like during football season. The guy looked at me like I had said something foreign, as if there aren’t things that are ALWAYS advertised in the app. I then repeated the question stating that during football season they were advertising 90 cent smoothies with the purchase of a food item. He looked at me with the most disgusting look and said “No, not at “MY” (he made sure he placed emphasis on “my”) cafe. We don’t do that”. I was so caught off guard by his response that I was completely speechless. It’s not always what you say but, HOW YOU SAY things. His disposition was so rude and unprofessional. I looked him directly in his eyes and told him that I was not going to order anything and left “HIS” cafe. His energy let me know that my business was not wanted and I took it elsewhere. Directly across the walkway to Panera Bread where the service was much better. This was such a huge disappointment because now I have to explain to my daughter why we won’t be patronizing this business in the future.

Atmosphere: 1

Service: 1

One of a few places with an acai bowl in the area and actually a pretty decent one. They also have a variety of smoothies and other healthier options for breakfast, lunch or dinner. Service was fast and courteous. Small but neat and clean area.

Atmosphere: 4

Food: 4

Service: 4