As a restaurant manager, I’ll make sure know I meet or come in contact with will ever go.. The staff and Mgmt are more trouble than it’s worth, you’re NOT missing out on anything.. if u wanna check out the menu, try University in McKinney or Preston rd Frisco.. it’s worth the drive for customer service and a great experience.. Trust Me.. maybe things will change when I get hold of someone in Corporate.. Make sure they know who is buying their name and reputation.. and what they are doing to it.. Sad Store..
Atmosphere: 1
Food: 2
Service: 1
Prakruthi Pramod
Here is why I am giving this place 1 star:
I went to this location recently for the first time try it out. I ordered a Mango Magic smoothie. Service was great, quick, drink tasted alright. Not great but not bad. The total came to $7.35. I chose not to tip. Why? I did not dine in, and a smoothie takes about two minutes to make. I stand there and wait for my order. There’s no “service” or walking from table to table going on. When I did not tip and paid with my card, a message saying “BAD TIP” came up. Well, guess what? I am a student who works very hard for her money. Also, this wasn’t a dine-in restaurant where a waiter served me. Neither was it a delivery someone dropped off at my door. As a customer, I am your asset, not your liability. Trying to guilt trip your customers is not cool. I will never be visiting this Tropical Smoothie Cafe again.
Atmosphere: 5
Food: 3
Service: 5
Rachel Cahill
Great place with lots of options and really surprised to see all of the non smoothie options for sandwiches wraps and more
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green Smoothie, Buffalo Chicken
Jean Chong
Stopped by for lunch, a Baja wrap and Bahama Mama smoothie. The food was fresh and made perfectly. Staff was super nice and attentive. Very clean inside. Owner was there and super sweet.
Atmosphere: 5
Food: 5
Service: 5
Julie Hanneman
This is the friendliest location I've been to. The employees were very kind and the service was fast and friendly. The story was very clean.
Atmosphere: 5
Food: 5
Service: 5
Nolan Zaby
They gave me a watered down watermelon mojito
Atmosphere: 3
Food: 3
Service: 3
Vignesh D
The drink is really good and the ac makes the atmosphere even better while drinking a tropical drink.
Atmosphere: 5
Food: 5
Service: 5
Spencer Bernard
Quick, friendly service and the smoothie was delicious.
Atmosphere: 5
Food: 5
Service: 5
O. Vicente
Ordered an island green and took it with to work. I had to call back and ask if there was banana accidentally blended into my drink. I needed to know in case I needed an allergy pill or epi. They said no so I hung up and took another sip- a chunk of banana came out through the straw and I had to dump the whole thing. Thankfully I only needed a pill. Not trying to sue anyone, but can we be honest next time?
Great service and delicious food basil chicken dilla never disappoints
Atmosphere: 5
Food: 5
Service: 5
Angel Andrade
I have always had a great experience coming here.
Atmosphere: 5
Food: 5
Service: 5
Oh Vee
Ordered an island green and took it with to work. I had to call back and ask if there was banana accidentally blended into my drink. I needed to know in case I needed an allergy pill or epi. They said no so I hung up and took another sip- a chunk of banana came out through the straw and I had to dump the whole thing. Thankfully I only needed a pill. Not trying to sue anyone, but can we be honest next time?
JENNIFER BOLER
From 2 years ago, previous management it sucked!!!!! But since new management I’ll give them ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ they really changed the quality of customer service to another level ??
Atmosphere: 5
Food: 5
Service: 5
Darleen Fardan
Normally this location is good, however, I was very disappointed today. One of the team members was eating beacon then didn't wash her hands or use gloves and touched my smoothie. When I said that wasn't sanitary they apologized. However, I believe staff should eat their meals away from smoothie or meal preparation to prevent the spread of germs.
Exceptional service
As a restaurant manager, I’ll make sure know I meet or come in contact with will ever go.. The staff and Mgmt are more trouble than it’s worth, you’re NOT missing out on anything.. if u wanna check out the menu, try University in McKinney or Preston rd Frisco.. it’s worth the drive for customer service and a great experience..
Trust Me.. maybe things will change when I get hold of someone in Corporate.. Make sure they know who is buying their name and reputation.. and what they are doing to it.. Sad Store..
Atmosphere: 1
Food: 2
Service: 1
Here is why I am giving this place 1 star:
I went to this location recently for the first time try it out. I ordered a Mango Magic smoothie. Service was great, quick, drink tasted alright. Not great but not bad. The total came to $7.35. I chose not to tip. Why? I did not dine in, and a smoothie takes about two minutes to make. I stand there and wait for my order. There’s no “service” or walking from table to table going on. When I did not tip and paid with my card, a message saying “BAD TIP” came up. Well, guess what? I am a student who works very hard for her money. Also, this wasn’t a dine-in restaurant where a waiter served me. Neither was it a delivery someone dropped off at my door. As a customer, I am your asset, not your liability. Trying to guilt trip your customers is not cool. I will never be visiting this Tropical Smoothie Cafe again.
Atmosphere: 5
Food: 3
Service: 5
Great place with lots of options and really surprised to see all of the non smoothie options for sandwiches wraps and more
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green Smoothie, Buffalo Chicken
Stopped by for lunch, a Baja wrap and Bahama Mama smoothie. The food was fresh and made perfectly. Staff was super nice and attentive. Very clean inside.
Owner was there and super sweet.
Atmosphere: 5
Food: 5
Service: 5
This is the friendliest location I've been to. The employees were very kind and the service was fast and friendly. The story was very clean.
Atmosphere: 5
Food: 5
Service: 5
They gave me a watered down watermelon mojito
Atmosphere: 3
Food: 3
Service: 3
The drink is really good and the ac makes the atmosphere even better while drinking a tropical
drink.
Atmosphere: 5
Food: 5
Service: 5
Quick, friendly service and the smoothie was delicious.
Atmosphere: 5
Food: 5
Service: 5
Ordered an island green and took it with to work. I had to call back and ask if there was banana accidentally blended into my drink. I needed to know in case I needed an allergy pill or epi. They said no so I hung up and took another sip- a chunk of banana came out through the straw and I had to dump the whole thing. Thankfully I only needed a pill. Not trying to sue anyone, but can we be honest next time?
Restaurantji Recommends
Great service and delicious food basil chicken dilla never disappoints
Atmosphere: 5
Food: 5
Service: 5
I have always had a great experience coming here.
Atmosphere: 5
Food: 5
Service: 5
Ordered an island green and took it with to work. I had to call back and ask if there was banana accidentally blended into my drink. I needed to know in case I needed an allergy pill or epi. They said no so I hung up and took another sip- a chunk of banana came out through the straw and I had to dump the whole thing. Thankfully I only needed a pill. Not trying to sue anyone, but can we be honest next time?
From 2 years ago, previous management it sucked!!!!! But since new management I’ll give them ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ they really changed the quality of customer service to another level ??
Atmosphere: 5
Food: 5
Service: 5
Normally this location is good, however, I was very disappointed today. One of the team members was eating beacon then didn't wash her hands or use gloves and touched my smoothie. When I said that wasn't sanitary they apologized. However, I believe staff should eat their meals away from smoothie or meal preparation to prevent the spread of germs.
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