The general mngr was very rude I asked for fresh fries when I made my almost 50 order then when they gave me my food the fries were cold when I asked the general mngr for fresh fries she snatched them of my tray and then gave me fresh fries with a attitude she was very rude and gave off raciest vibes I was just trying to have a meal with my kids who I don’t get to see very often and she completely ruined it for me and she was very rude to her mngr and crew as well I will never come back here and I wish I never would have came here the general mngr name is Oneida! It was all on camera 9/8/25 at 8pm
Atmosphere: 2
Food: 4
Service: 1
mason curry
Worst experience I ever had received today……. I was ignored and laughed at . I had to leave without getting food after waiting 15mins
Atmosphere: 2
Food: 3
Service: 1
Nancy Miller
Not my usual location this is on Virginia Parkway in McKinney. Very nice manager good service, newer Wendy's I ordered a Jr Bacon cheeseburger and a medium ice tea, mobile order drive thru pickup. Please explain how my sandwich got screwed up, I ordered, add ketchup, extra onion extra pickle extra lettuce, which by the way I paid for. No onion, no extra anything, on it. And no ketchup. I did order extra bacon and they did manage to get that right. The tea was not fresh, I threw that out within a mile from leaving the location. People that don't drink tea on a regular might accept it and drink it, but they know they aren't suppose to sell day old, if you don't sell an entire container in a day, make 1/2 check it at noon make more if you have too. Nothing more aggravating then food not made the way you ordered and paid for it and tea that is no good. Lack of training and management. I will stick to my Wendys on 380 near Providence Village.
Atmosphere: 5
Food: 1
Service: 5
Ram Reddy
Very Bad Service. After drive through payment, he asked me wait 4 minutes, then 2 of 3 service men walking outside. All customers waited more than 30 minutes to get their orders.
Atmosphere: 1
Food: 1
Service: 1
Erick Gomez
Soda tasted awful! The baconator fries barely had any fries at all. Wasn't given any dressings either.
Atmosphere: 1
Food: 1
Service: 1
Fallon Goulding
This is the third time I've been to this location and we've never had any issues with the food or the service. Today we did drive thru instead of going inside like we usually do but I did order in the app ahead of time. It was all correct and delicious. So whatever issues they had previously seem to have been corrected. The guys at the window were friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Jan Woodruff
Ordered a double with bacon through carry out. They charged for the bacon but did not put it on. When I called they said they did not have time to make it. They took the info and offered another meal. When I called in the boy that answered started the order. A woman supervisor got on the phone and said I went somewhere else and that I was trying to rip them off. Lost a customer for life.
Atmosphere: 1
Food: 2
Service: 1
Bob Brown
Slow getting food. Workers had their kid in the dining area.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Lucas
This place has drastically improved from 6 months ago. Food is delicious, at Wendy's standards. What impressed was the cleanliness and the attentiveness of the staff. Wait time for the food was bit long, but there are great values here. There is a nice outdoor seating area with a good vibe. Highly recommend!
Management did a turnaround of the place. I’m sure the bum ass kids that were here earlier jobless and rotting somewhere 😂
Chad S. Wallace
The deals in the app are great. Just make sure you order ahead because they can be slow
Bailey Allen
This place was terrible when it opened!! So I waited awhile to go back. Now it is like a whole different place. No long waits, food made hot and correct, and staff is nice!! I was unsure for this Wendy's at the beginning.
The general mngr was very rude I asked for fresh fries when I made my almost 50 order then when they gave me my food the fries were cold when I asked the general mngr for fresh fries she snatched them of my tray and then gave me fresh fries with a attitude she was very rude and gave off raciest vibes I was just trying to have a meal with my kids who I don’t get to see very often and she completely ruined it for me and she was very rude to her mngr and crew as well I will never come back here and I wish I never would have came here the general mngr name is Oneida! It was all on camera 9/8/25 at 8pm
Atmosphere: 2
Food: 4
Service: 1
Worst experience I ever had received today……. I was ignored and laughed at . I had to leave without getting food after waiting 15mins
Atmosphere: 2
Food: 3
Service: 1
Not my usual location this is on Virginia Parkway in McKinney. Very nice manager good service, newer Wendy's I ordered a Jr Bacon cheeseburger and a medium ice tea, mobile order drive thru pickup. Please explain how my sandwich got screwed up, I ordered, add ketchup, extra onion extra pickle extra lettuce, which by the way I paid for. No onion, no extra anything, on it. And no ketchup. I did order extra bacon and they did manage to get that right. The tea was not fresh, I threw that out within a mile from leaving the location. People that don't drink tea on a regular might accept it and drink it, but they know they aren't suppose to sell day old, if you don't sell an entire container in a day, make 1/2 check it at noon make more if you have too. Nothing more aggravating then food not made the way you ordered and paid for it and tea that is no good. Lack of training and management. I will stick to my Wendys on 380 near Providence Village.
Atmosphere: 5
Food: 1
Service: 5
Very Bad Service.
After drive through payment, he asked me wait 4 minutes, then 2 of 3 service men walking outside. All customers waited more than 30 minutes to get their orders.
Atmosphere: 1
Food: 1
Service: 1
Soda tasted awful! The baconator fries barely had any fries at all. Wasn't given any dressings either.
Atmosphere: 1
Food: 1
Service: 1
This is the third time I've been to this location and we've never had any issues with the food or the service. Today we did drive thru instead of going inside like we usually do but I did order in the app ahead of time. It was all correct and delicious. So whatever issues they had previously seem to have been corrected. The guys at the window were friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Ordered a double with bacon through carry out. They charged for the bacon but did not put it on. When I called they said they did not have time to make it. They took the info and offered another meal. When I called in the boy that answered started the order. A woman supervisor got on the phone and said I went somewhere else and that I was trying to rip them off. Lost a customer for life.
Atmosphere: 1
Food: 2
Service: 1
Slow getting food. Workers had their kid in the dining area.
Atmosphere: 5
Food: 5
Service: 5
This place has drastically improved from 6 months ago. Food is delicious, at Wendy's standards. What impressed was the cleanliness and the attentiveness of the staff. Wait time for the food was bit long, but there are great values here. There is a nice outdoor seating area with a good vibe. Highly recommend!
Horrible rude get new staff
Restaurantji Recommends
My go to for Chili and Spicy Nuggets
Service is good
Management did a turnaround of the place. I’m sure the bum ass kids that were here earlier jobless and rotting somewhere 😂
The deals in the app are great. Just make sure you order ahead because they can be slow
This place was terrible when it opened!! So I waited awhile to go back. Now it is like a whole different place. No long waits, food made hot and correct, and staff is nice!! I was unsure for this Wendy's at the beginning.
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