I drove 25 minutes to this Burger King to pick up an order I placed and paid for through the Burger King app. When I arrived, the employee told me that someone else had already picked up my order. I have no idea who they gave it to—but it definitely wasn’t me.
A male employee briefly tried to help, but the female employee working the counter was extremely rude and unprofessional. Even though this was 100% their mistake, they refused to remake my food or provide any solution. Instead, they told me to “call” about it, as if I hadn’t already wasted my time and gas.
I’ve worked in and dealt with many food chains, and any other restaurant would have immediately remade the order when they give food to the wrong person. This location refused to take responsibility. I even involved the police to show how serious the situation was, and they still wouldn’t make the food I already paid for.
I left without my food and without a resolution. This was one of the most unprofessional customer service experiences I’ve ever had. I will not be returning, and I strongly recommend avoiding this location.
Atmosphere: 1
Food: 1
Service: 1
Preston John
A young gentleman by the name of Robert serves me this evening it was his first day on the job and he provided excellent customer service and had things going in a good direction first day on the job and he could already be the manager from what I've seen with this restaurant in the past great job Robert keep it up you're going places buddy places... Keep up the good work and you should be managing that place before too long as he is already shown more management qualities then I have seen in the past from this place
Atmosphere: 5
Food: 5
Service: 5
Melanie J-N
Very clean, burgers were hot, fresh, perfectly made, and delicious. This location was not very busy so the atmosphere was subdued.
Atmosphere: 4
Food: 5
Service: 5
Antoine Johnson
Fix the Mic nobody can hear you
Stop applying Random items to orders because you can’t hear
Stop putting employees who can’t count at the cash register
Stop rushing the line when you’re NEVER busy
Atmosphere: 1
Food: 1
Service: 1
John Park
Good hamberger
Atmosphere: 4
Food: 4
Service: 4
Magicwan
Zero was not available, They don't even care!!!!
Atmosphere: 1
Food: 1
Service: 1
Christie
Early morning breakfast and food was hot and fresh.
Food: 5
Service: 5
Lucas
Guy scanning the card told us to never come back
Atmosphere: 2
Food: 1
Service: 1
Lawrence Martin
Unfortunately they give either bad produce or bad customer service.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Whopper Meal
Alex Morales
I love going to burger king especially this location every time I go it’s always clean and they treat me so nice the employees are fast with the food and they have a great customer service/ communication. I really recommend Burger King location !
Team was amazing,food was fhesh ,restaurant very clean
Atmosphere: 5
Food: 5
Service: 5
Katie Morales
EVERYTHING WAS PERFECT
Atmosphere: 5
Food: 5
Service: 5
Uriel Granados
This place is usually always slow and they never have any promo items available. It seems like they just don’t care about the area or how the store is being presented. It’s unfortunate.
Atmosphere: 2
Food: 2
Service: 2
Corina Franco
Fhesh ,fryendy,clean ,available
Atmosphere: 5
Food: 5
Service: 5
Trinity Varner
Whoever manages this place should be ashamed and re train all their employees. I’ve been here multiple times with one time waiting 45 minutes with no apologizes from employees. After a long wait you would expect them to give you extra sauce if you ask but NOPE! This is a burger king not a 5 star restraunt, absolutely no reason to have to wait that long.
I drove 25 minutes to this Burger King to pick up an order I placed and paid for through the Burger King app. When I arrived, the employee told me that someone else had already picked up my order. I have no idea who they gave it to—but it definitely wasn’t me.
A male employee briefly tried to help, but the female employee working the counter was extremely rude and unprofessional. Even though this was 100% their mistake, they refused to remake my food or provide any solution. Instead, they told me to “call” about it, as if I hadn’t already wasted my time and gas.
I’ve worked in and dealt with many food chains, and any other restaurant would have immediately remade the order when they give food to the wrong person. This location refused to take responsibility. I even involved the police to show how serious the situation was, and they still wouldn’t make the food I already paid for.
I left without my food and without a resolution. This was one of the most unprofessional customer service experiences I’ve ever had. I will not be returning, and I strongly recommend avoiding this location.
Atmosphere: 1
Food: 1
Service: 1
A young gentleman by the name of Robert serves me this evening it was his first day on the job and he provided excellent customer service and had things going in a good direction first day on the job and he could already be the manager from what I've seen with this restaurant in the past great job Robert keep it up you're going places buddy places...
Keep up the good work and you should be managing that place before too long as he is already shown more management qualities then I have seen in the past from this place
Atmosphere: 5
Food: 5
Service: 5
Very clean, burgers were hot, fresh, perfectly made, and delicious. This location was not very busy so the atmosphere was subdued.
Atmosphere: 4
Food: 5
Service: 5
Fix the Mic nobody can hear you
Stop applying Random items to orders because you can’t hear
Stop putting employees who can’t count at the cash register
Stop rushing the line when you’re NEVER busy
Atmosphere: 1
Food: 1
Service: 1
Good hamberger
Atmosphere: 4
Food: 4
Service: 4
Zero was not available, They don't even care!!!!
Atmosphere: 1
Food: 1
Service: 1
Early morning breakfast and food was hot and fresh.
Food: 5
Service: 5
Guy scanning the card told us to never come back
Atmosphere: 2
Food: 1
Service: 1
Unfortunately they give either bad produce or bad customer service.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Whopper Meal
I love going to burger king especially this location every time I go it’s always clean and they treat me so nice the employees are fast with the food and they have a great customer service/ communication. I really recommend Burger King location !
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Team was amazing,food was fhesh ,restaurant very clean
Atmosphere: 5
Food: 5
Service: 5
EVERYTHING WAS PERFECT
Atmosphere: 5
Food: 5
Service: 5
This place is usually always slow and they never have any promo items available. It seems like they just don’t care about the area or how the store is being presented. It’s unfortunate.
Atmosphere: 2
Food: 2
Service: 2
Fhesh ,fryendy,clean ,available
Atmosphere: 5
Food: 5
Service: 5
Whoever manages this place should be ashamed and re train all their employees. I’ve been here multiple times with one time waiting 45 minutes with no apologizes from employees. After a long wait you would expect them to give you extra sauce if you ask but NOPE! This is a burger king not a 5 star restraunt, absolutely no reason to have to wait that long.
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