I placed an order for a Toasted Italian Herb & Cheese Bread sandwich with Oven Roasted Turkey (hot) and light mayo .I was given Italian bread with cold meat and excessive mayo. When I politely brought this to the employees’ attention(A Guy With Glasses), instead of correcting the mistake, he and the manager became rude and disrespectful, even cussing at me and telling me to leave the store and never come back. Their behavior was completely unprofessional and unacceptable, especially when I was simply asking for the order I had paid for to be made correctly. I have always enjoyed Subway, but this experience left me very disappointed and uncomfortable. I hope management will address this situation with the staff to ensure better customer service and professionalism in the future.
Atmosphere: 1
Food: 1
Service: 1
Roxie Mendez
Didn't have bread all they had was flat bread, no soups, and I had ordered online and the app didnt say anything. I also ordered the Gilmore cup and they were outta stock and wouldn't return my money for the $3 cup i bought. Im going to weslaco or la feria next time. So disappointed!!!!!!
Atmosphere: 2
Food: 2
Service: 2
Brandon Gonzalez
Drive thru limited to online orders only.
Jorge Garza
All ok
Atmosphere: 5
Food: 5
Service: 5
Heather Schwarz
Horrible service and out of several items. We consistently have a bad experience here, but try again every so often. Always disappointed, unfortunately.
Atmosphere: 1
Food: 1
Service: 1
Michael De Los Santos
I’ve never been in side the restaurant I order on Grubhub and I have someone pickup my order it always like I order it
Food: 5
Service: 5
Stormy Shalone
Worst subway I've ever been too due to employee incompetence.
Atmosphere: 1
Food: 1
Service: 1
Laurie Allison
I'd like to give a shout-out to the gentleman who prepared my sandwich this evening at 8pm on 10/24/24. He provided exceptional customer service, paying close attention to detail. It’s rare to see such care, and it made my experience stand out. I’ll definitely be coming back! It’s always nice to encounter great customer service at a restaurant.
Atmosphere: 5
Food: 5
Service: 5
Edward Chavez
Good afternoon, I just went to get a turkey sandwich, I really love it so much that I have no problem going back. Great staff every cleaning and amazing helpful.my name is Edward
The gentleman that helped me was awesome and very professional thank you once again..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke, Chocolate Chip Cookie, Wrap, Cookies, Steak & Cheese, B L T, Rotisserie-Style Chicken, Grilled Chicken
M Palacios
This is the worst subway I have ever been to in all the years it’s been in business. I’m 42 so I’ve been to many. The drive thru intercom hasn’t worked in years. You have to drive up to the window to order. It usually takes about 2-5 minutes for any worker to come to the window to take the order and about 10-13 minutes for them to get the order to you, for just three foot longs. This was my last experience at this Mercedes Tx.location and I will not be back anymore. It seems like they’re short staffed every time I would go into the lobby to order or dine in. One person working on the bread, taking orders and getting the orders for the drive up window. Sad but there needs to be some adjustments here.
Atmosphere: 1
Food: 3
Service: 1
Allen Ybarra
20 minutes waiting for a sandwich, those workers were on their phones not attending anyone
Atmosphere: 1
Service: 1
Krystal
Great customer service Manuel had fast food service made my sub very fresh I’ll be back again very satisfied
Kid-friendliness: They have the tastiest little pizzas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie-Style Chicken
Hugo Melendez
Never have white bread,. No cheese, No mayo,no ham, been eating a uncomplete sanwhich for a few weeks
Didn't have what I wanted they were out of it
Food: 1
Service: 1
I placed an order for a Toasted Italian Herb & Cheese Bread sandwich with Oven Roasted Turkey (hot) and light mayo .I was given Italian bread with cold meat and excessive mayo.
When I politely brought this to the employees’ attention(A Guy With Glasses), instead of correcting the mistake, he and the manager became rude and disrespectful, even cussing at me and telling me to leave the store and never come back. Their behavior was completely unprofessional and unacceptable, especially when I was simply asking for the order I had paid for to be made correctly.
I have always enjoyed Subway, but this experience left me very disappointed and uncomfortable. I hope management will address this situation with the staff to ensure better customer service and professionalism in the future.
Atmosphere: 1
Food: 1
Service: 1
Didn't have bread all they had was flat bread, no soups, and I had ordered online and the app didnt say anything. I also ordered the Gilmore cup and they were outta stock and wouldn't return my money for the $3 cup i bought. Im going to weslaco or la feria next time. So disappointed!!!!!!
Atmosphere: 2
Food: 2
Service: 2
Drive thru limited to online orders only.
All ok
Atmosphere: 5
Food: 5
Service: 5
Horrible service and out of several items. We consistently have a bad experience here, but try again every so often. Always disappointed, unfortunately.
Atmosphere: 1
Food: 1
Service: 1
I’ve never been in side the restaurant I order on Grubhub and I have someone pickup my order it always like I order it
Food: 5
Service: 5
Worst subway I've ever been too due to employee incompetence.
Atmosphere: 1
Food: 1
Service: 1
I'd like to give a shout-out to the gentleman who prepared my sandwich this evening at 8pm on 10/24/24. He provided exceptional customer service, paying close attention to detail. It’s rare to see such care, and it made my experience stand out. I’ll definitely be coming back! It’s always nice to encounter great customer service at a restaurant.
Atmosphere: 5
Food: 5
Service: 5
Good afternoon, I just went to get a turkey sandwich, I really love it so much that I have no problem going back. Great staff every cleaning and amazing helpful.my name is Edward
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The gentleman that helped me was awesome and very professional thank you once again..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke, Chocolate Chip Cookie, Wrap, Cookies, Steak & Cheese, B L T, Rotisserie-Style Chicken, Grilled Chicken
This is the worst subway I have ever been to in all the years it’s been in business. I’m 42 so I’ve been to many. The drive thru intercom hasn’t worked in years. You have to drive up to the window to order. It usually takes about 2-5 minutes for any worker to come to the window to take the order and about 10-13 minutes for them to get the order to you, for just three foot longs. This was my last experience at this Mercedes Tx.location and I will not be back anymore. It seems like they’re short staffed every time I would go into the lobby to order or dine in. One person working on the bread, taking orders and getting the orders for the drive up window. Sad but there needs to be some adjustments here.
Atmosphere: 1
Food: 3
Service: 1
20 minutes waiting for a sandwich, those workers were on their phones not attending anyone
Atmosphere: 1
Service: 1
Great customer service Manuel had fast food service made my sub very fresh I’ll be back again very satisfied
Kid-friendliness: They have the tastiest little pizzas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie-Style Chicken
Never have white bread,. No cheese, No mayo,no ham, been eating a uncomplete sanwhich for a few weeks
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