Charley's is good, this place is not. (1/2/23 6:45pm) The workers put talking to eachother before letting you know your food is ready, they didn't even bother to call my order or anything. . Also my fries were just missing ranch that I asked for, soI went back and asked if I could get ranch on them and the worker retorted back "that's not what I heard you say" instead of just apologizing and fixing it for me. Told them they probably would have heard me if she was listening and not worried about having a conversation with her coworker while making my food. Didn't wait for an apology or any type of customer service cause these employees can't give it. Don't come here, choose a different location.
Atmosphere: 1
Food: 3
Service: 1
Elisa Sanchez
They have really gone down hill, the cheese on the cheese frys tastes like canned cheese:/ .. quality of fries are cheap.
Atmosphere: 2
Food: 2
Service: 2
Jacob Norman
Great experience. Charlie's is good but sometimes Charlie's doesn't taste like a restaurant... this time was a great experience. Hot cheese steak hot loaded fries. Great price. Keep it up!Parking: Parking lot in Town east mall parking lot. This place is crowded but it's worth it once you get inside.Wheelchair accessibility: Elevators gives access to people who otherwise wouldn't have the ability to climb stairs.
The food was really yummy and like the cheesesteaks
ROUNNEY SMITH
Great food and good customer service
Atmosphere: 5
Food: 5
Service: 5
T. M.
The manager claimed I didn't pay for a piece of cheese after I asked the person to put the cheese on my sandwich and produced the receipt showing the cheese was paid for..people always think you are trying to get over...all black people aren't the same!
Service: 1
Mikey
Great sandwiches, fries and strawberry lemonade!!! Best of all there great customer service!!!
michael espinoza
Great sandwiches, fries and strawberry lemonade!!! Best of all there great customer service!!!
Barbara Thomas
Just trying to find a good philly Cheese Steak to share with friends no Accountability!!! My complaint about my soggy sandwich a manager called 8 months ago and said someone would reach out about it..still waiting SERIOUSLY. 7/19/22 they could of just replaced my sandwich!!!!!
Ashley Smith
I don’t understand why this location won’t answer the phone. I ordered via DoorDash and my food was wrong. I had a very simple order and when I tried to call 6 times I didn’t get an answer. I had to reorder and have it delivered again and I still can’t get anyone to answer the phone. This location has very poor customer service.
The best fast food service ever! The lady at the register was so kind and friendly. Honestly it made my whole day! The food was made so fast and fresh so kudos to the cooks as well!
Tiffany B.
The food was excellent! we had cheesesteak, fries, and 2 scrupulous cookies. People are so quick with complaints but so slow to compliment. i say Well Done and will definitely order again.
Life With Anabel
I think they have the best time right now??! Keep up the good work charlies crew!
Muur A
Good food. What you'd expect to get in a mall food court.
B Landon
The lady that works the register is probably the prettiest girl I've ever seen the subs are good too ☺️
Charley's is good, this place is not. (1/2/23 6:45pm) The workers put talking to eachother before letting you know your food is ready, they didn't even bother to call my order or anything. . Also my fries were just missing ranch that I asked for, soI went back and asked if I could get ranch on them and the worker retorted back "that's not what I heard you say" instead of just apologizing and fixing it for me. Told them they probably would have heard me if she was listening and not worried about having a conversation with her coworker while making my food. Didn't wait for an apology or any type of customer service cause these employees can't give it. Don't come here, choose a different location.
Atmosphere: 1
Food: 3
Service: 1
They have really gone down hill, the cheese on the cheese frys tastes like canned cheese:/ .. quality of fries are cheap.
Atmosphere: 2
Food: 2
Service: 2
Great experience. Charlie's is good but sometimes Charlie's doesn't taste like a restaurant... this time was a great experience. Hot cheese steak hot loaded fries. Great price. Keep it up!Parking: Parking lot in Town east mall parking lot. This place is crowded but it's worth it once you get inside.Wheelchair accessibility: Elevators gives access to people who otherwise wouldn't have the ability to climb stairs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Cheese Fries, Cheese
The food was really yummy and like the cheesesteaks
Great food and good customer service
Atmosphere: 5
Food: 5
Service: 5
The manager claimed I didn't pay for a piece of cheese after I asked the person to put the cheese on my sandwich and produced the receipt showing the cheese was paid for..people always think you are trying to get over...all black people aren't the same!
Service: 1
Great sandwiches, fries and strawberry lemonade!!! Best of all there great customer service!!!
Great sandwiches, fries and strawberry lemonade!!! Best of all there great customer service!!!
Just trying to find a good philly Cheese Steak to share with friends no Accountability!!! My complaint about my soggy sandwich a manager called 8 months ago and said someone would reach out about it..still waiting SERIOUSLY. 7/19/22 they could of just replaced my sandwich!!!!!
I don’t understand why this location won’t answer the phone. I ordered via DoorDash and my food was wrong. I had a very simple order and when I tried to call 6 times I didn’t get an answer. I had to reorder and have it delivered again and I still can’t get anyone to answer the phone. This location has very poor customer service.
Restaurantji Recommends
The best fast food service ever! The lady at the register was so kind and friendly. Honestly it made my whole day! The food was made so fast and fresh so kudos to the cooks as well!
The food was excellent! we had cheesesteak, fries, and 2 scrupulous cookies. People are so quick with complaints but so slow to compliment. i say Well Done and will definitely order again.
I think they have the best time right now??! Keep up the good work charlies crew!
Good food. What you'd expect to get in a mall food court.
The lady that works the register is probably the prettiest girl I've ever seen the subs are good too ☺️