Drive thru line is insane ! They take forever to get the order ready! They were out of gravy . Wouldn’t recommend this place ! Unless you want bugs in your food . I was so disgusted.
Atmosphere: 1
Food: 1
Service: 1
Odellia May
I usually enjoy Chicken Express, but this location left me with a really bad experience. When my boyfriend and I ordered, the manager didn’t give us the option of dine-in or take-out and just prepared our food to-go. At other locations, like in Arlington, they don’t mind if you sit and eat even if the food is packaged to-go, so we thought it would be fine to do the same here. While we were eating, the manager started talking to other customers and said loudly, “There are some people who take their food to-go and are still eating here.” She was clearly talking about us, which felt embarrassing and unprofessional. When I politely asked her name and why she said that, she accused me of being rude — in front of the same customers she was chatting with. Both my boyfriend and I have worked in food service, and we’ve always treated customers with respect. I never expected a manager to behave this way. This experience left a very negative impression, and I truly hope this location improves how they treat their guests.
Atmosphere: 1
Food: 3
Service: 1
Teress Lovelace
Drive thru order. Chicken tenders were big, and hot, and they tasted good. I just wish the prices weren't so high for family.
Food: 5
Service: 5
shay b
Waited 20+ minutes for some dang okra and a roll.
Atmosphere: 1
Food: 1
Service: 1
Bree B
I had came to get some livers, and I was actually very impressed with the new management. The young lady and young man both were awesome. Hailey and jesus I believe are the names. The place has definitely come up since new management
Atmosphere: 4
Food: 5
Service: 5
Lilly G
The food was very fresh. Although I had to wait a little longer it was much worth it. The manager Haley was very king and attentive , she even gave me an apple pie for the wait, and the wait wasn’t a problem at all. She made my experience great, and I have had problems with this chicken express in the past. I will definitely be back. Thank you Haley, the food wasWONDERFUL!!!
Atmosphere: 5
Food: 5
Service: 5
Teresa G (Sassy)
Hi im Terisa, my sister's and I love this restaurant. The food is great, the manager Reese . And staff is wonderful. Thank you 😊
Atmosphere: 5
Food: 5
Service: 5
HDxHugs
Waited 20 min in line, got ignored. Made it to the window, and an older Hispanic lady told me and my daughter that we didn’t order at sign and wanted us to go back through the entire line, just to order some cheese sticks. The younger Hispanic male behind her heard her being rude and came took my order. Super racist, will be letting corporate know.
Felicia Cooper
Food is too expensive now.
Atmosphere: 4
Food: 5
Service: 5
Michael Slaughter
I want to let you know that Kenya took great care of me. She stopped what she was working on immediately when I stepped up to the register and took my order precisely within one minute. By the time that I had paid and got my drink my food was ready. Everything was hot and freshly cooked. A few of my 4 piece chicken strips were a little small but I was given 6 to make it the correct portion. Apparently there was some confusion regarding a previous customer's order, and to make it right the manager gave him a free apple pie. At that point I was the only other customer present so he decided to give me a free pie too, just in case I had any issues. I did not. Everything was perfect, and I appreciate the oustanding service from Kenya and the manager. Thank you for all of your hard work and attention to detail!
They never have chicken, the server are rude. The doors are always locked. If I could give a zero I would.Not just sometimes, always.
Angel T
My order was incomplete and the service time is more like a restaurant than a fast food , the old white man that worked at 9:42pm 07/18/2025 so slow he held up the line twice for about 15 minutes my food was already cold
Atmosphere: 1
Food: 1
Service: 1
Beverly Dennis
I will never in this life, buy anything from this chicken express, Went to buy some chicken, these folks gave me, old crusty chicken...I'm thinking it just crispy, got home, its all hot and its chicken from 2 days ago, they just put it in some hot oil....and because I didn't wan't to drive way back over there that day, I spoke with a Mgr told her what happened and told me to come and get a refund, well it poured down yesterday, wasn't going to get in a flood, call today, the other Mgr said, she can replace it, I started not to get anything from them...Towneast area....I don't trust yah business so ill never do business with this company, had it all dark in there, no one was in line, I was the only customer and they served me chicken like that.....not a trustworthy place to eat...you need to be reported.
Atmosphere: 1
Food: 1
Service: 1
Zachary Morgason
been twice, got horrible service twice, managed to get food once. a complete embarrassment of an establishment. go anywhere else. stay home.
Atmosphere: 1
Food: 1
Service: 1
Trill Trell Ussery
Worst location ever!! Just shut the location down already.2 times in a row going there and no food.1st time stayed at the speaker and nobody came but the girl was inside cleaning up.2nd time they out of fried pickles and gizzards talking bout they waiting on a truck.then said they only have spicy tenders.close this location and put something else in its place..smh.
Drive thru line is insane ! They take forever to get the order ready! They were out of gravy . Wouldn’t recommend this place ! Unless you want bugs in your food . I was so disgusted.
Atmosphere: 1
Food: 1
Service: 1
I usually enjoy Chicken Express, but this location left me with a really bad experience. When my boyfriend and I ordered, the manager didn’t give us the option of dine-in or take-out and just prepared our food to-go. At other locations, like in Arlington, they don’t mind if you sit and eat even if the food is packaged to-go, so we thought it would be fine to do the same here. While we were eating, the manager started talking to other customers and said loudly, “There are some people who take their food to-go and are still eating here.” She was clearly talking about us, which felt embarrassing and unprofessional. When I politely asked her name and why she said that, she accused me of being rude — in front of the same customers she was chatting with. Both my boyfriend and I have worked in food service, and we’ve always treated customers with respect. I never expected a manager to behave this way. This experience left a very negative impression, and I truly hope this location improves how they treat their guests.
Atmosphere: 1
Food: 3
Service: 1
Drive thru order. Chicken tenders were big, and hot, and they tasted good. I just wish the prices weren't so high for family.
Food: 5
Service: 5
Waited 20+ minutes for some dang okra and a roll.
Atmosphere: 1
Food: 1
Service: 1
I had came to get some livers, and I was actually very impressed with the new management. The young lady and young man both were awesome. Hailey and jesus I believe are the names. The place has definitely come up since new management
Atmosphere: 4
Food: 5
Service: 5
The food was very fresh. Although I had to wait a little longer it was much worth it. The manager Haley was very king and attentive , she even gave me an apple pie for the wait, and the wait wasn’t a problem at all. She made my experience great, and I have had problems with this chicken express in the past. I will definitely be back. Thank you Haley, the food wasWONDERFUL!!!
Atmosphere: 5
Food: 5
Service: 5
Hi im Terisa, my sister's and I love this restaurant. The food is great, the manager Reese .
And staff is wonderful. Thank you 😊
Atmosphere: 5
Food: 5
Service: 5
Waited 20 min in line, got ignored. Made it to the window, and an older Hispanic lady told me and my daughter that we didn’t order at sign and wanted us to go back through the entire line, just to order some cheese sticks. The younger Hispanic male behind her heard her being rude and came took my order. Super racist, will be letting corporate know.
Food is too expensive now.
Atmosphere: 4
Food: 5
Service: 5
I want to let you know that Kenya took great care of me. She stopped what she was working on immediately when I stepped up to the register and took my order precisely within one minute. By the time that I had paid and got my drink my food was ready. Everything was hot and freshly cooked. A few of my 4 piece chicken strips were a little small but I was given 6 to make it the correct portion. Apparently there was some confusion regarding a previous customer's order, and to make it right the manager gave him a free apple pie. At that point I was the only other customer present so he decided to give me a free pie too, just in case I had any issues. I did not. Everything was perfect, and I appreciate the oustanding service from Kenya and the manager.
Thank you for all of your hard work and attention to detail!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They never have chicken, the server are rude. The doors are always locked. If I could give a zero I would.Not just sometimes, always.
My order was incomplete and the service time is more like a restaurant than a fast food , the old white man that worked at 9:42pm 07/18/2025 so slow he held up the line twice for about 15 minutes my food was already cold
Atmosphere: 1
Food: 1
Service: 1
I will never in this life, buy anything from this chicken express, Went to buy some chicken, these folks gave me, old crusty chicken...I'm thinking it just crispy, got home, its all hot and its chicken from 2 days ago, they just put it in some hot oil....and because I didn't wan't to drive way back over there that day, I spoke with a Mgr told her what happened and told me to come and get a refund, well it poured down yesterday, wasn't going to get in a flood, call today, the other Mgr said, she can replace it, I started not to get anything from them...Towneast area....I don't trust yah business so ill never do business with this company, had it all dark in there, no one was in line, I was the only customer and they served me chicken like that.....not a trustworthy place to eat...you need to be reported.
Atmosphere: 1
Food: 1
Service: 1
been twice, got horrible service twice, managed to get food once. a complete embarrassment of an establishment. go anywhere else. stay home.
Atmosphere: 1
Food: 1
Service: 1
Worst location ever!! Just shut the location down already.2 times in a row going there and no food.1st time stayed at the speaker and nobody came but the girl was inside cleaning up.2nd time they out of fried pickles and gizzards talking bout they waiting on a truck.then said they only have spicy tenders.close this location and put something else in its place..smh.
Atmosphere: 1
Food: 1
Service: 1
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