We waited 10-15 min before anyone even greeted us after we were seated. When they brought our drinks out, they were all wrong. They made my food wrong. The service was just terrible overall. It wasn’t even crazy busy at the time that we went.
Atmosphere: 1
Food: 1
Service: 1
Lady LayLay
Ordered at the location on Valentine's Day and my Tripper Dipper platter was horrible the chicken taste like rubber and my chicken tenders was grey on the inside my Honey Chipotle mozzarella sticks was to soft I didn't enjoy any of my food my Valentine's Day was ruined I have never had someone to cook frozen chicken tender and throw sauce on top I felt sick to my stomach my grandbaby didn't even eat his he threw them on the floor I'm very disappointed please watch your cooks and make sure they're cooking the food appropriate no one should eat frozen rubber tasting tenders this food made me hate eating breaded chicken tenders.
Atmosphere: 1
Food: 1
Service: 1
Ruthy Martinez
Last night was one of the worst nights of my entire life, bar none! Seriously, the waiter was so rude! I even mentioned that the pasta with the honey tenders was awful, it wasn’t even touched. Instead of making it right, he just rolled his eyes and took the plate! And the water? Lol, might as well have given me a bowl from the dog’s dish!
Don’t bother replying with your generic copy-and-paste survey link. But when it’s a good review, suddenly you’re doing cartwheels and sending a personal message!
Don Callahan
I had a Togo order for me and my kids and when I got home the food was under cooked. Not to mention it was seafood (shrimp). I tried calling to speak with a manager but I was put on hold not one not two but three times. I politely told the young lady whoever it was that she could have told me it’s busy can she take my number. Which what I did hopefully a manager call me back. I just wanted them to be mindful of how others are not enjoying food that is rushed and undercooked. I nearly got sick afterwards. I love chilis but I’m not sure I’ll come back I spent almost 70 for my food to be undercooked. If you order anything get fries. At least you won’t get sick like I almost did.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Fries
Rolando Casares
Always enjoy coming here when giving the time, but as usual, get same server that usually stays in the front with the girl's chatting and laughing while I have to get another server passing by for a refill or if they can get my server from the front.. Need to retrain some server's on customer relationship
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Corn on the Cob, Chicken Crispers, Triple Dipper
Daniela de la Garza
The food was extremely disappointing. We’ve ordered multiple times the Margarita Grilled Chicken and know this is NOT what it looks like. We only received one out of the two sides we requested. Even the slice of lemon was old and dry. Mashed potatoes were trash, chicken was dry, missing the other side.
Atmosphere: 1
Food: 1
Service: 1
Jose Salgado
Group of four they sat us down with only two menus said would be right back waited there ten minutes no one showed up other people sat down and got served drinks and menus left to eat somewhere else
Atmosphere: 1
Service: 1
Jessica Merritt
Horrible service. We were seated by the hostess and never approached by the wait staff. Normal amount of people dining with no wait. We made eye contact with at least 3 different waiters. We left without ordering and will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Hannah Secrest
The menu is full of different chicken and ranch dishes and that’s about it. I ordered a mixed drink and it was way too sweet. Ordered a salad which had no flavor and I had to cut it up to even fit pieces in my mouth. It was overflowing the plate it was served on and fell onto the table. Whoever writes Chili’s menu from corporate: you need to change it all up bc it is not good. We also had to wait about 5 minutes before we could order ranch and then waited about 10 minutes for a side of ranch to be delivered. Also there are no prices on the drink menu which is a red flag.
Both orders were wrong. Both orders were cold. Server was Hispanic and was waiting on other Hispanic customers before us, although we were there first and basically ignored us. No effort was made to correct our orders. Had to flag a manager to get our check taken care of. Will not be back to this location.
Atmosphere: 2
Food: 1
Service: 1
Kelly
Ok this Chilis is close to Town East Mall so after shopping we stopped in for a bite to eat on a Saturday night. Had less than a 10 minute wait as they were not full or busy. Place was clean. We ordered our drinks but the waitress was good at disappearing alot. Then we ordered our appitizers. While we waited we needed more soda / tea but waitress was a-wall. Finally she came to take our order as servers brought us the appitizers and refills. Then she disappeared AGAIN. Folks they were less than a third full w custmers- where was she going? Anyways we got our order it was correct, cooked & served hot. Then after we ate we never saw her again until we were getting up to leave. But we grabbed a another server to get to go boxes and paid on the little pad on our table. Then as we were leaving here she comes. Im not sure if maybe she was working another area of tables or not but she didnt provide us w good service. Overall, we loved the food & it wasnt crowded so we could hear each other talk. But they need to get better at service.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fries, Triple Dipper
Justin Villa
Came for the free veteran's day meal. Salsa can use some work, taste salty. The yellow nacho cheese is nasty, recommend the white cheese if you get any but it's still not great. It was cold as well.
The margarita was affordable and tasted great, but it was probably light on alcohol.
Typical Chilis vibe and service
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fajita Trio, Chips & Salsa
We waited 10-15 min before anyone even greeted us after we were seated. When they brought our drinks out, they were all wrong.
They made my food wrong. The service was just terrible overall. It wasn’t even crazy busy at the time that we went.
Atmosphere: 1
Food: 1
Service: 1
Ordered at the location on Valentine's Day and my Tripper Dipper platter was horrible the chicken taste like rubber and my chicken tenders was grey on the inside my Honey Chipotle mozzarella sticks was to soft I didn't enjoy any of my food my Valentine's Day was ruined I have never had someone to cook frozen chicken tender and throw sauce on top I felt sick to my stomach my grandbaby didn't even eat his he threw them on the floor I'm very disappointed please watch your cooks and make sure they're cooking the food appropriate no one should eat frozen rubber tasting tenders this food made me hate eating breaded chicken tenders.
Atmosphere: 1
Food: 1
Service: 1
Last night was one of the worst nights of my entire life, bar none! Seriously, the waiter was so rude! I even mentioned that the pasta with the honey tenders was awful, it wasn’t even touched. Instead of making it right, he just rolled his eyes and took the plate! And the water? Lol, might as well have given me a bowl from the dog’s dish!
Don’t bother replying with your generic copy-and-paste survey link. But when it’s a good review, suddenly you’re doing cartwheels and sending a personal message!
I had a Togo order for me and my kids and when I got home the food was under cooked. Not to mention it was seafood (shrimp). I tried calling to speak with a manager but I was put on hold not one not two but three times. I politely told the young lady whoever it was that she could have told me it’s busy can she take my number. Which what I did hopefully a manager call me back. I just wanted them to be mindful of how others are not enjoying food that is rushed and undercooked. I nearly got sick afterwards. I love chilis but I’m not sure I’ll come back I spent almost 70 for my food to be undercooked. If you order anything get fries. At least you won’t get sick like I almost did.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Fries
Always enjoy coming here when giving the time, but as usual, get same server that usually stays in the front with the girl's chatting and laughing while I have to get another server passing by for a refill or if they can get my server from the front.. Need to retrain some server's on customer relationship
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Corn on the Cob, Chicken Crispers, Triple Dipper
The food was extremely disappointing. We’ve ordered multiple times the Margarita Grilled Chicken and know this is NOT what it looks like. We only received one out of the two sides we requested. Even the slice of lemon was old and dry. Mashed potatoes were trash, chicken was dry, missing the other side.
Atmosphere: 1
Food: 1
Service: 1
Group of four they sat us down with only two menus said would be right back waited there ten minutes no one showed up other people sat down and got served drinks and menus left to eat somewhere else
Atmosphere: 1
Service: 1
Horrible service. We were seated by the hostess and never approached by the wait staff. Normal amount of people dining with no wait. We made eye contact with at least 3 different waiters. We left without ordering and will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
The menu is full of different chicken and ranch dishes and that’s about it. I ordered a mixed drink and it was way too sweet. Ordered a salad which had no flavor and I had to cut it up to even fit pieces in my mouth. It was overflowing the plate it was served on and fell onto the table. Whoever writes Chili’s menu from corporate: you need to change it all up bc it is not good. We also had to wait about 5 minutes before we could order ranch and then waited about 10 minutes for a side of ranch to be delivered. Also there are no prices on the drink menu which is a red flag.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
12-6-2024 at 12:35pm.
The bartender is very rude.
Atmosphere: 1
Food: 2
Service: 1
The sirloin steak was tough as shoe leather
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Fries
Both orders were wrong. Both orders were cold. Server was Hispanic and was waiting on other Hispanic customers before us, although we were there first and basically ignored us. No effort was made to correct our orders. Had to flag a manager to get our check taken care of. Will not be back to this location.
Atmosphere: 2
Food: 1
Service: 1
Ok this Chilis is close to Town East Mall so after shopping we stopped in for a bite to eat on a Saturday night. Had less than a 10 minute wait as they were not full or busy. Place was clean. We ordered our drinks but the waitress was good at disappearing alot. Then we ordered our appitizers. While we waited we needed more soda / tea but waitress was a-wall. Finally she came to take our order as servers brought us the appitizers and refills. Then she disappeared AGAIN. Folks they were less than a third full w custmers- where was she going?
Anyways we got our order it was correct, cooked & served hot. Then after we ate we never saw her again until we were getting up to leave. But we grabbed a another server to get to go boxes and paid on the little pad on our table. Then as we were leaving here she comes. Im not sure if maybe she was working another area of tables or not but she didnt provide us w good service. Overall, we loved the food & it wasnt crowded so we could hear each other talk. But they need to get better at service.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fries, Triple Dipper
Came for the free veteran's day meal. Salsa can use some work, taste salty. The yellow nacho cheese is nasty, recommend the white cheese if you get any but it's still not great. It was cold as well.
The margarita was affordable and tasted great, but it was probably light on alcohol.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
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