They never have it together at this location. They are always understaffed and get orders wrong. I’ve made it a habit to never order delivery from this location for that reason. I also always do my pick up inside the building so I can have them fix any errors in real time. I pull up today on a Sunday night at 845 PM and they have locked all their doors and refused to acknowledge knocking. The door clearly had the hours of operation up for display, confirming they locked their doors before business hours ended. If it weren’t for location being down the street from my home, I would never come here.
I had no choice but to use drive thru. I come home and of course my order is wrong. Of course it is. I ordered tenders. LAST time I went to pick up my order and they did this to me they were like “we’re out of tenders so that’s why I gave you that” With no heads up. I’m sure that man, the Spanish speaking manager (I’m Mexican and we’ve spoken to each other in Spanish) decided he’d make another “executive decision” without consulting the customer. I would’ve 1000% asked for a refund had he told me there were no tenders. I also didn’t get my biscuits or my large side. Their doors are already locked so what’s even the point of going back? This place is the worst
Atmosphere: 1
Food: 1
Service: 1
Krystal McBay
The inside was closed due to construction and they didn't have the zing spice that the other has, but there is technically 2 different kinds of Churchs Chicken!
After seeing these reviews I have no interest whatsoever in going to this place.
Janet Marsh
The service was fast but the chicken was a bit hard.
Atmosphere: 2
Food: 2
Service: 4
James Ringo
The worst Church's of them all!!
Atmosphere: 1
Food: 1
Service: 1
Cassie Franks
Geez never waited in line so long I'm my life wait take that back I have one time before at this location geez in line for 30 minutes are you serious damn. Then they forget our baskets. Go back in cahier rude as he'll.
Atmosphere: 4
Food: 3
Service: 1
CC Doe
(This review is long but completely valid.) No line at the drive through, I had to repeat myself over multiple times before the ugly manager I guess his name was either Juan, Jose, maybe it was Jesus, or Pedro, Pablo, probably Felipe.. I asked for a box of “HOT & FRESH CHICKEN” (how hard is that to understand?), I asked again at the window If it was “HOT & FRESH” it was already just about completely boxed up when I pulled up.. He tells me yes that it is & maybe 3 minutes coming out. Well, I pay & go, my residence is off I30/635 (just a short drive away.) Anywho, My “HOT & FRESH CHICKEN” was absolutely the farthest thing from that which I politely asked for. Hardly warm, soggy cold fries. So, yes I am very upset, not to mention that by calling the restaurant I get only the voicemail. If I decide to spend my hard earned money on some fast food & ask for it a certain way then that is what I expect. I understand it’s not a 5 star restaurant, more of a 2 star joint but regardless I still have expectations of food that is going to feed myself & my family.
Atmosphere: 1
Food: 1
Service: 1
Lidia Vasquez
The lady at the speaker was somehow not nice but once you go to the window she’s alright So don’t let the speaker tell you otherwise
Atmosphere: 4
Food: 4
Service: 4
Diane Brown
I came through the drive thru order 2- 3 piece mix combo original.. 2 breast and 1 leg in each box. 1 had side of okra with lemonade drink. The other box had 2 breast and 1 leg original with mashed potatoes gravy on the side , but the guy told me there no gravy.so I had to take what he had. My other order were 3 piece dark chicken original. But I got home my chickens were spicy could not eat it or my mom couldn't eat it. To spicy which we did not ask for. Can't call your establishment cause it say you have no mailbox set up to receive call or message. This is really frustrating 😤. I spent over $31 and could not eat this spicy chicken.
This place has become the worst recently. Reading the 1 star reviews seems exactly right. After making us wait for 30+ mins they gave the order wrong and completely messed up. Pieces looked reheated and super hard to eat. This was not the churches chicken known for. Customer service is the worst. They don’t care about customers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Texas-Sized Grande Meal, Fries, Coleslaw, Mashed Potatoes
rochelle walker
Poor services , no customer service rude staff, young man did not acknowledge that I was standing at the corner for several minute people was walking in , i ask if he seem me or not he reply I don't need this job, I simple reply saying you need to acknowledge me by saying I will be with you shortly, it is call customer service. Please train your employees better.
Obie
I placed an order, I let them know twice what I ordered. I was given the wrong order then the guy at the window gave me attitude.
He asked if I wanted medium I said no small, then proceeded to charge me for a large. He got mad I told him he gave me the wrong order and then gave me smaller pieces of chicken as well.
Just a heads up to everyone, you can always dispute transaction smaller than $20 with your bank without a problem. You can legally get your money back for poor service and also when you are charged incorrectly for items. So if the restaurant gives you ANY amount of pushback you did your part, just go to the bank after that and tell them they didn’t want to help. The food is always good though, can’t say a bad thing about that.
Atmosphere: 1
Food: 5
Service: 1
Angelita Soto
This is my favorite location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas-Sized Grande Meal, Apple Pie, Fries, Fried Okra, Coleslaw, Mashed Potatoes
They never have it together at this location. They are always understaffed and get orders wrong. I’ve made it a habit to never order delivery from this location for that reason. I also always do my pick up inside the building so I can have them fix any errors in real time. I pull up today on a Sunday night at 845 PM and they have locked all their doors and refused to acknowledge knocking. The door clearly had the hours of operation up for display, confirming they locked their doors before business hours ended. If it weren’t for location being down the street from my home, I would never come here.
I had no choice but to use drive thru. I come home and of course my order is wrong. Of course it is. I ordered tenders. LAST time I went to pick up my order and they did this to me they were like “we’re out of tenders so that’s why I gave you that” With no heads up. I’m sure that man, the Spanish speaking manager (I’m Mexican and we’ve spoken to each other in Spanish) decided he’d make another “executive decision” without consulting the customer. I would’ve 1000% asked for a refund had he told me there were no tenders. I also didn’t get my biscuits or my large side. Their doors are already locked so what’s even the point of going back? This place is the worst
Atmosphere: 1
Food: 1
Service: 1
The inside was closed due to construction and they didn't have the zing spice that the other has, but there is technically 2 different kinds of Churchs Chicken!
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: 2 Piece Chicken Combo, Crispy Fried Chicken, Mashed Potatoes & Gravy, 10pc Tenders
After seeing these reviews I have no interest whatsoever in going to this place.
The service was fast but the chicken was a bit hard.
Atmosphere: 2
Food: 2
Service: 4
The worst Church's of them all!!
Atmosphere: 1
Food: 1
Service: 1
Geez never waited in line so long I'm my life wait take that back I have one time before at this location geez in line for 30 minutes are you serious damn. Then they forget our baskets. Go back in cahier rude as he'll.
Atmosphere: 4
Food: 3
Service: 1
(This review is long but completely valid.)
No line at the drive through, I had to repeat myself over multiple times before the ugly manager I guess his name was either Juan, Jose, maybe it was Jesus, or Pedro, Pablo, probably Felipe.. I asked for a box of “HOT & FRESH CHICKEN” (how hard is that to understand?), I asked again at the window If it was “HOT & FRESH” it was already just about completely boxed up when I pulled up.. He tells me yes that it is & maybe 3 minutes coming out. Well, I pay & go, my residence is off I30/635 (just a short drive away.)
Anywho, My “HOT & FRESH CHICKEN” was absolutely the farthest thing from that which I politely asked for. Hardly warm, soggy cold fries. So, yes I am very upset, not to mention that by calling the restaurant I get only the voicemail.
If I decide to spend my hard earned money on some fast food & ask for it a certain way then that is what I expect. I understand it’s not a 5 star restaurant, more of a 2 star joint but regardless I still have expectations of food that is going to feed myself & my family.
Atmosphere: 1
Food: 1
Service: 1
The lady at the speaker was somehow not nice but once you go to the window she’s alright
So don’t let the speaker tell you otherwise
Atmosphere: 4
Food: 4
Service: 4
I came through the drive thru order
2- 3 piece mix combo original.. 2 breast and 1 leg in each box. 1 had side of okra with lemonade drink. The other box had 2 breast and 1 leg original with mashed potatoes gravy on the side , but the guy told me there no gravy.so I had to take what he had. My other order were 3 piece dark chicken original. But I got home my chickens were spicy could not eat it or my mom couldn't eat it. To spicy which we did not ask for. Can't call your establishment cause it say you have no mailbox set up to receive call or message. This is really frustrating 😤. I spent over $31 and could not eat this spicy chicken.
Recommended dishes: Fries, Coleslaw
The original order had to be replaced
Food: 3
Service: 3
Recommended dishes: Apple Pie
Restaurantji Recommends
This place has become the worst recently. Reading the 1 star reviews seems exactly right. After making us wait for 30+ mins they gave the order wrong and completely messed up. Pieces looked reheated and super hard to eat. This was not the churches chicken known for. Customer service is the worst. They don’t care about customers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Texas-Sized Grande Meal, Fries, Coleslaw, Mashed Potatoes
Poor services , no customer service rude staff, young man did not acknowledge that I was standing at the corner for several minute people was walking in , i ask if he seem me or not he reply I don't need this job, I simple reply saying you need to acknowledge me by saying I will be with you shortly, it is call customer service. Please train your employees better.
I placed an order, I let them know twice what I ordered. I was given the wrong order then the guy at the window gave me attitude.
He asked if I wanted medium I said no small, then proceeded to charge me for a large. He got mad I told him he gave me the wrong order and then gave me smaller pieces of chicken as well.
Just a heads up to everyone, you can always dispute transaction smaller than $20 with your bank without a problem. You can legally get your money back for poor service and also when you are charged incorrectly for items. So if the restaurant gives you ANY amount of pushback you did your part, just go to the bank after that and tell them they didn’t want to help. The food is always good though, can’t say a bad thing about that.
Atmosphere: 1
Food: 5
Service: 1
This is my favorite location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas-Sized Grande Meal, Apple Pie, Fries, Fried Okra, Coleslaw, Mashed Potatoes
Fries were cold
Atmosphere: 4
Food: 1
Service: 5
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