The young lady swiped my Bank of America card in the drive through, and said that it did not go through (10/16); they were having issues. Then the manager came, and I gave her my Capital One card because it was something weird about the 1st swipe, and I did not want issues with my bank card. She went to the front counter and swiped it, and it went through. Both of the charges came out for $25.61 totalling $51.22. I was able to go inside the store on 10/24 the same manager and I went through the card payment sheets. In addition, I pulled up both charges so that she could see that I was charged twice! We saw the Capital One charge, but not the Bank of America charge. She called another manager, took my number down, and said she was going to call me later that day. I never heard back from her.
Jared Gilbreath
The kid that took our order seemed bothered that we were even there to give them our business. The past 3 or 4 times we have eaten at this particular Grandy's my wife orders the chicken and it is over cooked.
Atmosphere: 3
Food: 2
Service: 1
Aj awesomeness
The food is disgusting the floor sticky bathroom disgusting as well and toilet nearly overflowed and literally saw a bug exterminator moving around the kitchen
Atmosphere: 1
Food: 1
Service: 2
Tina Saner
I miss Grandy s. This is so Good.
Atmosphere: 5
Food: 5
Service: 5
Louis Escamilla
I used to come here a lot grown up was always good food great staff clean restaurant times are changed. I just left from getting the scrambled egg breakfast and boy was disappointed. The staff saw me come in immediately said hello but I ended up waiting five minutes for them to actually take my order since they were busy doing other things. The steak was old and cold The biscuit was in the warmer and was barely look warm. The gravy wasn’t even hot and eggs tasted Bad.
And What upset me the most was I was taking this to go eat at work and couldn’t take it back or I would have all I eat was the eggs and biscuit waste of money waste of time. The gentleman serving My food didn’t even bother to check the food to see if the quality was good nine dollars down the drain now I can see why they are closing locations and rarely have a look busy. I will not be returning. There’s too many options out there to have to settle for bad service and bad food.
Atmosphere: 3
Food: 1
Service: 1
Chris Montana
This restaurant seriously needs to reevaluate its operations. The food was simply terrible. We were the only customers there on a Saturday around 2 PM, yet everything we ordered tasted old and dry. I snapped a picture of the cinnamon rolls — they looked and tasted like they had been sitting out for days. Honestly, they could have been a week old and I would have believed it. Every single dish we tried was disappointing. Needless to say, I will never be returning.
Food: 1
Service: 1
Sassy Peterson
Good for a quick Single Country Fried Steak Meal. (fresh, hot, tasty)
Atmosphere: 3
Food: 4
Service: 3
Heather Harjo
Me and my husband were eating lunch and a Hispanic woman with blonde hair got A phone call and discussed the hours of the workers that were working there for everybody could hear the conversation on speakerphone. not only is version of privacy. I find it very inappropriate to do, especially in front of customers.
Atmosphere: 1
Food: 4
Service: 3
Renee Rozier
The “kid” that waited on us asked “light or dark?” When I asked for 2 thighs. His attitude sucked. Manager on duty didn’t care
Atmosphere: 2
Food: 4
Service: 1
Jennifer G
Food was hot and fresh and the staff really nice.. My food was delicious
The chicken fried steaks & mashed potatoes were great.
Atmosphere: 5
Food: 5
Service: 5
Claudia Rodriguez
I was a manager at Grandys 26 years ago in EL Paso Tx always made sure my customers got fresh food place looked clean and employees had good customer service got excited when I saw a Grandys in Dallas Tx but how things have changed place looks filthy inside and out girl taking our order seemed frustrated and felt rushed the food was what got me now I understand why Grandys is always dead fried chicken and chicken nuggets was not fresh looked liked it’s been sitting there for I don’t know how long no flavor dinner rolls taste like yeast not the dinners rolls we served backed then I am very disappointed spend almost $50 and most of it ended up in the trash what surprises me even more is the reviews and pics that customers post and management does nothing to fix the situation it’s a shame..
Atmosphere: 2
Food: 1
Service: 2
D Scott
The place needs a good cleaning. Or upgraded as in all new booths and tile in floors and walls.
Jessica Berger
Employees seem unhappy at their job! Can’t be bothered to even turn around to get customers order! Waited too long to even be acknowledged I was there! Very unprofessional customer service
The young lady swiped my Bank of America card in the drive through, and said that it did not go through (10/16); they were having issues. Then the manager came, and I gave her my Capital One card because it was something weird about the 1st swipe, and I did not want issues with my bank card. She went to the front counter and swiped it, and it went through. Both of the charges came out for $25.61 totalling $51.22.
I was able to go inside the store on 10/24 the same manager and I went through the card payment sheets. In addition, I pulled up both charges so that she could see that I was charged twice! We saw the Capital One charge, but not the Bank of America charge. She called another manager, took my number down, and said she was going to call me later that day. I never heard back from her.
The kid that took our order seemed bothered that we were even there to give them our business. The past 3 or 4 times we have eaten at this particular Grandy's my wife orders the chicken and it is over cooked.
Atmosphere: 3
Food: 2
Service: 1
The food is disgusting the floor sticky bathroom disgusting as well and toilet nearly overflowed and literally saw a bug exterminator moving around the kitchen
Atmosphere: 1
Food: 1
Service: 2
I miss Grandy s. This is so Good.
Atmosphere: 5
Food: 5
Service: 5
I used to come here a lot grown up was always good food great staff clean restaurant times are changed. I just left from getting the scrambled egg breakfast and boy was disappointed. The staff saw me come in immediately said hello but I ended up waiting five minutes for them to actually take my order since they were busy doing other things. The steak was old and cold The biscuit was in the warmer and was barely look warm. The gravy wasn’t even hot and eggs tasted Bad.
And What upset me the most was I was taking this to go eat at work and couldn’t take it back or I would have all I eat was the eggs and biscuit waste of money waste of time. The gentleman serving My food didn’t even bother to check the food to see if the quality was good nine dollars down the drain now I can see why they are closing locations and rarely have a look busy. I will not be returning. There’s too many options out there to have to settle for bad service and bad food.
Atmosphere: 3
Food: 1
Service: 1
This restaurant seriously needs to reevaluate its operations. The food was simply terrible. We were the only customers there on a Saturday around 2 PM, yet everything we ordered tasted old and dry. I snapped a picture of the cinnamon rolls — they looked and tasted like they had been sitting out for days. Honestly, they could have been a week old and I would have believed it. Every single dish we tried was disappointing. Needless to say, I will never be returning.
Food: 1
Service: 1
Good for a quick Single Country Fried Steak Meal. (fresh, hot, tasty)
Atmosphere: 3
Food: 4
Service: 3
Me and my husband were eating lunch and a Hispanic woman with blonde hair got A phone call and discussed the hours of the workers that were working there for everybody could hear the conversation on speakerphone. not only is version of privacy. I find it very inappropriate to do, especially in front of customers.
Atmosphere: 1
Food: 4
Service: 3
The “kid” that waited on us asked “light or dark?” When I asked for 2 thighs. His attitude sucked. Manager on duty didn’t care
Atmosphere: 2
Food: 4
Service: 1
Food was hot and fresh and the staff really nice..
My food was delicious
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great!!
Atmosphere: 5
Food: 5
Service: 5
The chicken fried steaks & mashed potatoes were great.
Atmosphere: 5
Food: 5
Service: 5
I was a manager at Grandys 26 years ago in EL Paso Tx always made sure my customers got fresh food place looked clean and employees had good customer service got excited when I saw a Grandys in Dallas Tx but how things have changed place looks filthy inside and out girl taking our order seemed frustrated and felt rushed the food was what got me now I understand why Grandys is always dead fried chicken and chicken nuggets was not fresh looked liked it’s been sitting there for I don’t know how long no flavor dinner rolls taste like yeast not the dinners rolls we served backed then I am very disappointed spend almost $50 and most of it ended up in the trash what surprises me even more is the reviews and pics that customers post and management does nothing to fix the situation it’s a shame..
Atmosphere: 2
Food: 1
Service: 2
The place needs a good cleaning. Or upgraded as in all new booths and tile in floors and walls.
Employees seem unhappy at their job! Can’t be bothered to even turn around to get customers order! Waited too long to even be acknowledged I was there! Very unprofessional customer service
Atmosphere: 1
Food: 1
Service: 1
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