Panera Bread

18641 Lyndon B Johnson Fwy, Mesquite
(972) 613-3300

Recent Reviews

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Aiza Ali

They ruined my lunch but putting rotten and spoiled fruit in the salad I ordered. Pineapples, strawberries and oranges were rotten and ruined the whole salad that I just had to throw away cuz of musty taste and smell.

Food: 1

Service: 5

Diana Miranda

I love going to Panera but ugh not this time, I ordered a salad and a sandwich for lunch and OMG the salad had a HAIR in it, ugh it was so disgusting and disappointing because I was in the middle of a bite when I noticed the hair. Easy to say I did not finish the sandwich or salad because I was just freaked out and honestly disgusted.

Atmosphere: 3

Food: 1

Service: 1

Cesare Benzi

I had two meals there, both were good.
Not long wait and good level of cleaningess

Atmosphere: 4

Food: 4

Service: 3

Sophia Chavez

The place was dirty, and the food was not fresh. They also messed up my order, and it took a long time for anyone to take my order.

Atmosphere: 1

Food: 2

Service: 1

Kito GE

I always enjoy when I eat here!❤️

Atmosphere: 5

Food: 5

Service: 5

Prajaya Adhikari

There portion size is so small that it would not be able to feed a child. I spend $13 for lunch just to be hungry again in 30 mins. What a place for quick lunch. Never again.

Atmosphere: 1

Food: 1

Service: 1

cal

Too expensive for the soft drinks

Atmosphere: 5

Food: 5

Service: 5

Ken Williams

When you order the new sandwich and get no meat, order a bread bowl chicken noodle soup, this is what you get….very disappointing. Looks different from the picture

Food: 1

Service: 1

Tyisha Donaldson

I had a horrible experience at the location in mesquite The manager name was Samantha she was not helpful at all I see that I just need to continue to go to the location in rowlett where the customer service is a lot better they pay attention to the customers even the workers they listen I would never return to the mesquite location

Service: 1

Becky Adkins

I asked for no red peppers ….its noted on my receipt and yet they put them on there anyway …I’ll be sick for the rest of the day

Food: 1

Marisa McBreen

Dining in now! Fairly busy but didn't wait to order or very long for the food! My daughter and I had sandwiches and salad with drinks and spent less than $14! The staff are Amazing and the sandwich was perfect! Salad was a little brown but the rest of the ingredients totally made up for it which is why its 5 stars all around! No complaints here I want to mention their selection of beverages were more than I remember from last time! So delicious!! Thanks for a happy mother's day weekend yall!🥰

Atmosphere: 5

Food: 5

Service: 5

wooyn

got my damn order wrong gave me mf half sandwich instead of a whole, and a very hard stale bread and the employees suck never again 0.10

Atmosphere: 1

Food: 1

Service: 1

Chante G

I ordered a “Value Duet” Mediterranean Sandwich with Tomato Soup online for Drive Thru Pickup. As I picked up my order, I asked if I could get the chips instead of the bread. The young lady at the drive thru register immediately told me I couldn’t switch out for chips because I ordered a “Value Duet” and that’s why it’s so cheap. I told her that I’ve never had an issue with any other location and that I didn’t want so much bread considering I already had a sandwich.

I requested to speak with the Manager and told her the exact same thing, and she gave me the exact same response as the young lady. She proceeded to tell me that no location is supposed to substitute for value duet orders and refused to accommodate me. I’m not sure how I was supposed to eat my soup because I also didn’t receive any silverware either. When I checked my order after pulling out the drive thru, my Mediterranean sandwich barely had any ingredients on it.

The customer service at this location is horrible, the staff were extremely unpleasant and rude. Even in the fine line description of my online order it states, “We bake our items fresh daily and will try our best to fulfill your order exactly as you specify.“ However, should an issue occur, we'll do our best to replace, substitute or work with you on arrival to adjust the order to your liking.

I called Panera Bread customer service line and was told that I was supposed to be accommodated and could have switch out the bread that was “Stale” by the way for the chips. Customer service reported my incident to this location and I received a reward for the future. I will not be returning to this location with this kind of service and restaurants of this sort should do a better job of accommodating people.

Atmosphere: 1

Food: 1

Service: 1

Shelia Bailey

I tried the Spicy Steak Asiago Bagel Stack for the first time, and it was really good. It's worth going for a repeat.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup and Sandwich

Alton Ashford

Customer service was good
Service was good
Atmosphere was lovely
Food taste good
Definitely recommend if you in the area of Mesquite Texas

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Salads

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