One of the most absolutely trashy service Starbucks ever. I CALLED for a travelers size to be sure they had them available in this location to which the woman said yes. I drove there and a young lady with glasses AND NO NAME TAG, said she didn’t know how to make them and another African American coworker was kind enough to at least try while this other person stood around doing absolutely NOTHING. I still shopped around and when I came back 15 minutes easily, they still hadn’t even started prepping. Not to mention I had a MEETING AND HAD BEEN HERE FOR OVER 20 MINUTES!!!!! And then they want to give them the traveler’s box all coffee stained and with no cap and a pup cup stuck in there? What kind of trashy service is this!? NOT ONLY DID I WASTE MY TIME BUT ALSO MY PATIENCE WITH THESE 2 INDIVIDUALS. No manager on sight however. Expect a corporate call, because wasting time for someone else for your inexperience in your job isn’t our problem. Not only will I be late but also no coffee. Shame on you. Here are the photos. Regina is the “manager”.
Jesus Guzman
They got it online that they close at 10, came at 9:20 and refused service saying they are close. Either take care of the customer or change the time online on what time they close if they have a new time
Service: 1
Slay God
*starbucks
When it's the older white lady expect to be waiting in line for 20mims before you order.
Atmosphere: 5
Food: 5
Service: 1
Patrick Macalalad
Short-
Atmosphere: 2
Food: 2
Service: 2
Kimber’s Family
My daughter loves the cake pops. She doesn't drink coffee, but she absolutely loves the pineapple passionfruit drink (I think that's what it's called). The staff is always helpful and polite. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
yola Contreras
It is a very clean place but very slow in service
Atmosphere: 4
Food: 4
Service: 2
Abbey Reyna
I hate this location they never have anything in stock and suck at service and making drinks !! Don’t waste your time
Atmosphere: 1
Food: 1
Service: 1
Nikki Gonzalez
Please, if you love starbucks like me, do not waste your money making any purchase whatsoever from this location in the tom thumb. Starbucks should taste the same everywhere you go because the sandwiches/pastries are premade and the drinks are the same recipe, so i don't know how they manage to continuously make atrocious drinks, but they do. Its either too strong or too much milk or something. I placed an order today, just a white chocolate mocha with foam, and an egg pesto sandwich. The barista leaves my sandwich in the oven for like 20 seconds after the timer went off, burnt it. And then handed me my drink, i said it was cold, and this woman looks at me and says "oh cause I didn't steam the milk" and I was just baffled?? Why would you even give me this drink. I worked at starbucks for YEARS and it would never cross my mind to forget to steam the milk? For the hot latte? Idk. Im a frequent tom thumb shopper and everytime i try to give this starbucks a visit, the employees are stoic and rude, the service is terrible, theyll let you stand in line for 5 minutes straight without even acknowledging you, and these people can't even make good drinks or heat the food up for the correct time theyre supposed to. Its insane. Never spending my money there again.
Atmosphere: 1
Food: 2
Service: 1
David Capps
Not a fan of getting coffee in a grocery store unless Im in a hurry. I prefer to sit and relax and get some web time in.
Bre was so rude, we can every time at this location but today the experience was so bad. I really never left a review but this time se service was so bad .
Atmosphere: 1
Food: 1
Service: 1
Louis
Starbucks just what every community needs.
Atmosphere: 4
Food: 4
Service: 4
Pamela Houston
My favorite store is clean, organized, well stocked, best-deli food, and employees. Beautiful flowers, fresh fruit, and love the customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salted Caramel White Mocha Latte
One of the most absolutely trashy service Starbucks ever. I CALLED for a travelers size to be sure they had them available in this location to which the woman said yes. I drove there and a young lady with glasses AND NO NAME TAG, said she didn’t know how to make them and another African American coworker was kind enough to at least try while this other person stood around doing absolutely NOTHING. I still shopped around and when I came back 15 minutes easily, they still hadn’t even started prepping. Not to mention I had a MEETING AND HAD BEEN HERE FOR OVER 20 MINUTES!!!!! And then they want to give them the traveler’s box all coffee stained and with no cap and a pup cup stuck in there? What kind of trashy service is this!? NOT ONLY DID I WASTE MY TIME BUT ALSO MY PATIENCE WITH THESE 2 INDIVIDUALS. No manager on sight however. Expect a corporate call, because wasting time for someone else for your inexperience in your job isn’t our problem. Not only will I be late but also no coffee. Shame on you. Here are the photos. Regina is the “manager”.
They got it online that they close at 10, came at 9:20 and refused service saying they are close. Either take care of the customer or change the time online on what time they close if they have a new time
Service: 1
*starbucks
When it's the older white lady expect to be waiting in line for 20mims before you order.
Atmosphere: 5
Food: 5
Service: 1
Short-
Atmosphere: 2
Food: 2
Service: 2
My daughter loves the cake pops. She doesn't drink coffee, but she absolutely loves the pineapple passionfruit drink (I think that's what it's called). The staff is always helpful and polite. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
It is a very clean place but very slow in service
Atmosphere: 4
Food: 4
Service: 2
I hate this location they never have anything in stock and suck at service and making drinks !! Don’t waste your time
Atmosphere: 1
Food: 1
Service: 1
Please, if you love starbucks like me, do not waste your money making any purchase whatsoever from this location in the tom thumb. Starbucks should taste the same everywhere you go because the sandwiches/pastries are premade and the drinks are the same recipe, so i don't know how they manage to continuously make atrocious drinks, but they do. Its either too strong or too much milk or something. I placed an order today, just a white chocolate mocha with foam, and an egg pesto sandwich. The barista leaves my sandwich in the oven for like 20 seconds after the timer went off, burnt it. And then handed me my drink, i said it was cold, and this woman looks at me and says "oh cause I didn't steam the milk" and I was just baffled?? Why would you even give me this drink. I worked at starbucks for YEARS and it would never cross my mind to forget to steam the milk? For the hot latte? Idk. Im a frequent tom thumb shopper and everytime i try to give this starbucks a visit, the employees are stoic and rude, the service is terrible, theyll let you stand in line for 5 minutes straight without even acknowledging you, and these people can't even make good drinks or heat the food up for the correct time theyre supposed to. Its insane. Never spending my money there again.
Atmosphere: 1
Food: 2
Service: 1
Not a fan of getting coffee in a grocery store unless Im in a hurry. I prefer to sit and relax and get some web time in.
Atmosphere: 3
Food: 4
Service: 4
Staff is pretty cool,need more staff.
Atmosphere: 5
Food: 3
Service: 3
Restaurantji Recommends
Purchased decaf coffee
Bre was so rude, we can every time at this location but today the experience was so bad. I really never left a review but this time se service was so bad .
Atmosphere: 1
Food: 1
Service: 1
Starbucks just what every community needs.
Atmosphere: 4
Food: 4
Service: 4
My favorite store is clean, organized, well stocked, best-deli food, and employees. Beautiful flowers, fresh fruit, and love the customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salted Caramel White Mocha Latte
Excellent coffee
Parking: Wheelchair
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