how yall gonna say you open at 7 then not be open at 7, bad management
Service: 1
lisa carson
They are extremely slow preparing your order. Be prepared to wait.
Atmosphere: 4
Food: 4
Service: 4
Michael Abelino
Michelle was very helpful and actually put my order in for me at the Kiosk. McDonald's i go to always bark orders about using kiosk. Respectfully i don't work for McDonald's and Taco Bell. I appreciate her being kind and doing that
Atmosphere: 5
Food: 5
Service: 5
Judy Petty
Vegetarian options: Lots of vegan or vegetarian options. Easy to customize.
Atmosphere: 5
Food: 5
Service: 5
Maggie Parker
I have been going to this Taco Bell since I moved to Mesquite and the window attendant, Candice, has always been an absolute doll. She's friendly, always smiling, and I am always always looking forward to seeing her at the window.
Atmosphere: 5
Food: 5
Service: 5
Cloud 9
Absolutely the worst location by far. If I could rate this location 0 stars I would— primarily for “management”. Quality check is lacking by a landslide. Heaven forbid if you have an actual food allergy and select to subtract those items or make substitutions.
The sad thing is that the one time I showed up during one evening and they had only 3 people working the inside and a non moving line in the drive thru. They ended up shutting down the lobby after I had entered because they were so short handed but~ the order was perfect (even after picking up an order: of which took almost an hour and a half to receive). Everything was hot, correct, and their attitudes were polite the entire time and their attention to detail was spot on.
Today was an absolute nightmare. I placed, yet again, another online order and went through the drive thru and the order, for the second time in a row, was incorrect. Their AI on the speaker board does most of the work collecting the data and even with 0 cars in the drive thru— the order was incorrect.
Keep in mind, if you place an order using their app— they offer 0 refunds for missing or incorrect items— which is bad practice.
I ordered all but 2 items off their veggies menu (marked clearly with a ‘V’) the items were selected correctly and charged correctly but were made wrong and included meat. I don’t know anyone who likes dissecting their items or taking a bite off of something just to find out it was super wrong. Vegetarian isn’t a new thing and one would think this would be an easy thing to notice and fulfill.
After calling, yet again, frustrated I request a manager and I’m told 0 refunds for the mishap. I’m asked to come back up and pick up the corrected items. This was after waiting for them to find the order— of which she had told me was unable to be found and therefore I didn’t place an order— she was able to find it after some time.
After I return back to this location: I’m greeted by a young guy (yes, this was the only pleasant interaction that I had). I stated the nature for my return and he went to find out, I guess, where the items were. After the window opened the second time— I would say that I was greeted by the manager but I wasn’t greeted at all. This has got to be THE absolute RUDEST and most ignorant manager I have yet to encounter. Sydney pops open the window and without a word sticks the printed receipt (highlighted) out of the window and the only thing she tells me is “you see here? You ordered incorrectly… but I’ll give you those items.” I was beyond irritated with her as you can imagine. My response was that if she looks at the receipt again… it says black bean… this is from their veggie menu. If she knows her menu or how to read the receipt properly… she would know this.
If this location wants to flourish— my suggestion is to retrain your staff to pay attention to details, especially when dealing with food prep and get rid of the disrespectful and ignorant management.
This is bad practice and you will lose your customer base. Just saying…
For the rude management. Please refer to your menu as seen below in the attachments.
The items in question were as labeled “BB Chalupa Sepreme” ie: Black Bean Chalupa Supreme
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Vu
I went through the drive through this evening to grab a quick dinner for my daughter and I because she wanted Taco Bell. I ordered the nuggets with the Fire Ranch dipping sauce and The Bell dipping sauce.
When I got to the window the person at the window handed me another person’s mobile order receipt after she ran my card. She then gave me my receipt and I asked her how much was my order to make sure I wasn’t charged for someone else’s order. She said she didn’t charge me for theirs.
She then asked me to pull around to the mobile pick up parking space to wait for my food.
When she brought me my food I asked her if she put the sauces I asked for in my bag, for my nuggets. I should have checked it in front of her because she said it was in there with the nuggets. I went home and opened my bag and my nuggets and you guessed it, no sauces.
Do better Taco Bell in Mesquite on Galloway. AI is already doing half the job taking the orders. You can AT LEAST make sure the orders are right INCLUDING the sauces in the bag with the order that are asked for and you’re handing the CORRECT receipt to the right customers.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Tacos, Soft Taco, Sauce
Taiye Elisha
This Taco Bell Store is greatly satisfying in terms of its phenomenal store appearance, their delicious options of food servings, it's excellent customer service and their highly positive staff-friendliness. Excellent Store!!!!!!!
Parking: The parking lot of this store is exceptional in relations to its space and parking availability as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, Quesadilla
Phill Ramsey
If I could put 0 stars I would. Order was incorrect after I spent 65$ there. All the food was cold and cooked improperly. Do not go here
Atmosphere: 1
Food: 1
Service: 1
Angela Contreras
The manager was very rude. When we first pulled up to the window to get our food, we asked if everything was in the bag and she said yes so we leave and go home. Once we arrived home we open rhe bag and a chalupa is missing so we go back and we tell them that it's missing and she just looks at us with an attitude WITHOUT checking the bag and tells us that everything Is in the bag and we tell her no it's not . So we point to the bag and she finally realizes that the chalupa is missing and she says "My bad" with an attitude again and she tells the workers to give us a chalupa and leaves.
Save your money and time and go somewhere else took them 25 min to make 3 meals 🤦🏽♀️ and on top of that they don’t wanna take you order you have to do it yourself on the kiosko.
Atmosphere: 1
Food: 1
Service: 1
Amy Walton
Great place to get a quick bite.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, Quesadilla, Sauce
Clinton Bell
They make you use the kiosk... no thanks.
I'd rather give my money to a company that supports hiring people and not machines. Definitely won't be back. I don't support companies replacing people trying to make a living with a machine while maximizing profits. Bad enough how expensive TB has got over the last few years. You'd think less employees would bring the costs down, nope..
Service: 1
Fercho Soniz
They don't want customers and they are lazy to support you
Atmosphere: 1
Food: 1
Service: 1
Alex B
Deadass the best taco bell food I've had in a hot minute. 4 stars bc.. let's be honest, it's taco bell. But we got a mobile order and dined in, 2 people for 16 dollars, the packaging was so secure and could feel the hot food through the bag.
how yall gonna say you open at 7 then not be open at 7, bad management
Service: 1
They are extremely slow preparing your order. Be prepared to wait.
Atmosphere: 4
Food: 4
Service: 4
Michelle was very helpful and actually put my order in for me at the Kiosk. McDonald's i go to always bark orders about using kiosk. Respectfully i don't work for McDonald's and Taco Bell. I appreciate her being kind and doing that
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: Lots of vegan or vegetarian options. Easy to customize.
Atmosphere: 5
Food: 5
Service: 5
I have been going to this Taco Bell since I moved to Mesquite and the window attendant, Candice, has always been an absolute doll. She's friendly, always smiling, and I am always always looking forward to seeing her at the window.
Atmosphere: 5
Food: 5
Service: 5
Absolutely the worst location by far. If I could rate this location 0 stars I would— primarily for “management”. Quality check is lacking by a landslide. Heaven forbid if you have an actual food allergy and select to subtract those items or make substitutions.
The sad thing is that the one time I showed up during one evening and they had only 3 people working the inside and a non moving line in the drive thru. They ended up shutting down the lobby after I had entered because they were so short handed but~ the order was perfect (even after picking up an order: of which took almost an hour and a half to receive). Everything was hot, correct, and their attitudes were polite the entire time and their attention to detail was spot on.
Today was an absolute nightmare. I placed, yet again, another online order and went through the drive thru and the order, for the second time in a row, was incorrect. Their AI on the speaker board does most of the work collecting the data and even with 0 cars in the drive thru— the order was incorrect.
Keep in mind, if you place an order using their app— they offer 0 refunds for missing or incorrect items— which is bad practice.
I ordered all but 2 items off their veggies menu (marked clearly with a ‘V’) the items were selected correctly and charged correctly but were made wrong and included meat. I don’t know anyone who likes dissecting their items or taking a bite off of something just to find out it was super wrong. Vegetarian isn’t a new thing and one would think this would be an easy thing to notice and fulfill.
After calling, yet again, frustrated I request a manager and I’m told 0 refunds for the mishap. I’m asked to come back up and pick up the corrected items. This was after waiting for them to find the order— of which she had told me was unable to be found and therefore I didn’t place an order— she was able to find it after some time.
After I return back to this location: I’m greeted by a young guy (yes, this was the only pleasant interaction that I had). I stated the nature for my return and he went to find out, I guess, where the items were. After the window opened the second time— I would say that I was greeted by the manager but I wasn’t greeted at all. This has got to be THE absolute RUDEST and most ignorant manager I have yet to encounter. Sydney pops open the window and without a word sticks the printed receipt (highlighted) out of the window and the only thing she tells me is “you see here? You ordered incorrectly… but I’ll give you those items.” I was beyond irritated with her as you can imagine. My response was that if she looks at the receipt again… it says black bean… this is from their veggie menu. If she knows her menu or how to read the receipt properly… she would know this.
If this location wants to flourish— my suggestion is to retrain your staff to pay attention to details, especially when dealing with food prep and get rid of the disrespectful and ignorant management.
This is bad practice and you will lose your customer base. Just saying…
For the rude management. Please refer to your menu as seen below in the attachments.
The items in question were as labeled “BB Chalupa Sepreme” ie: Black Bean Chalupa Supreme
Atmosphere: 1
Food: 1
Service: 1
I went through the drive through this evening to grab a quick dinner for my daughter and I because she wanted Taco Bell. I ordered the nuggets with the Fire Ranch dipping sauce and The Bell dipping sauce.
When I got to the window the person at the window handed me another person’s mobile order receipt after she ran my card. She then gave me my receipt and I asked her how much was my order to make sure I wasn’t charged for someone else’s order. She said she didn’t charge me for theirs.
She then asked me to pull around to the mobile pick up parking space to wait for my food.
When she brought me my food I asked her if she put the sauces I asked for in my bag, for my nuggets. I should have checked it in front of her because she said it was in there with the nuggets. I went home and opened my bag and my nuggets and you guessed it, no sauces.
Do better Taco Bell in Mesquite on Galloway. AI is already doing half the job taking the orders. You can AT LEAST make sure the orders are right INCLUDING the sauces in the bag with the order that are asked for and you’re handing the CORRECT receipt to the right customers.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Tacos, Soft Taco, Sauce
This Taco Bell Store is greatly satisfying in terms of its phenomenal store appearance, their delicious options of food servings, it's excellent customer service and their highly positive
staff-friendliness. Excellent Store!!!!!!!
Parking: The parking lot of this store is exceptional in relations to its space and parking availability as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, Quesadilla
If I could put 0 stars I would. Order was incorrect after I spent 65$ there. All the food was cold and cooked improperly. Do not go here
Atmosphere: 1
Food: 1
Service: 1
The manager was very rude. When we first pulled up to the window to get our food, we asked if everything was in the bag and she said yes so we leave and go home. Once we arrived home we open rhe bag and a chalupa is missing so we go back and we tell them that it's missing and she just looks at us with an attitude WITHOUT checking the bag and tells us that everything Is in the bag and we tell her no it's not . So we point to the bag and she finally realizes that the chalupa is missing and she says "My bad" with an attitude again and she tells the workers to give us a chalupa and leaves.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Save your money and time and go somewhere else took them 25 min to make 3 meals 🤦🏽♀️ and on top of that they don’t wanna take you order you have to do it yourself on the kiosko.
Atmosphere: 1
Food: 1
Service: 1
Great place to get a quick bite.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, Quesadilla, Sauce
They make you use the kiosk... no thanks.
I'd rather give my money to a company that supports hiring people and not machines. Definitely won't be back. I don't support companies replacing people trying to make a living with a machine while maximizing profits. Bad enough how expensive TB has got over the last few years. You'd think less employees would bring the costs down, nope..
Service: 1
They don't want customers and they are lazy to support you
Atmosphere: 1
Food: 1
Service: 1
Deadass the best taco bell food I've had in a hot minute. 4 stars bc.. let's be honest, it's taco bell. But we got a mobile order and dined in, 2 people for 16 dollars, the packaging was so secure and could feel the hot food through the bag.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tacos, Sauce, Wrap
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