I recently(12/2/25) visited this Whataburger location and had a very disappointing experience. The service was extremely slow, and after waiting far longer than expected, my order was given to someone else. What made the situation worse was that management never acknowledged the mistake or offered any kind of apology.
It was clear that the young staff members working there need stronger leadership and better training. The lack of communication and accountability was noticeable, and the overall experience fell far below the standard I expect from Whataburger.
I hope the management team takes steps to improve customer service and better support their employees moving forward.
Atmosphere: 1
Food: 1
Service: 1
Javier Tovar
Placed a mobile order ahead of time and when I showed up it wasn't ready. I had to wait 15-20 minutes for someone to ask if I had an order. This is after one of them gave me my drink for that order earlier.
Atmosphere: 4
Food: 5
Service: 3
Teniola Ayeni
Had a craving for some HOT freshly fried fried, and added a sprinkle of salt. Actually this was a SALT 😋🤗craving because I don't like potato chips 💁🏾♀️
Food: 5
Service: 5
Foust198801
The the employee there named daniel is hands down the best employee at a food chain.I have ever experienced
Atmosphere: 4
Food: 3
Service: 5
Isaac Haitz
Staff are all very rude and insulted my wife
bella (iza)
Genuinely how is this place still open😐 I order two number 13s MEALLLSS and somehow they heard 4 peice tenders (just tenders no fries no toast) seems like they just make what they feel like it
And it gets even worse cause they charged me for 2 -3 chicken strips 2 chicken gravy I’m still trynna figure out what this even means and why it came out to FOURTEEN FORT EIGHT And I ain’t even the type to trip but hn
Atmosphere: 1
Food: 2
Service: 1
Rose Waites
Terrible. Two people who came after us got their food before us. Waited over 15 minutes.
Atmosphere: 1
Food: 1
Service: 1
Kevin Lewis
They are very rude on night shift.
Atmosphere: 1
Food: 1
Service: 1
Andy Ramirez
Every time I go I always get the wrong order, the reason why I don’t ever go there but every time I give it a chance they still get the wrong order.
Atmosphere: 1
Food: 1
Service: 1
Devorjae Dedmon
Generally this place is good, You can just tell when there is an attitude of doing what you want. I asked for potatoes taquito and for whoever reason got meat instead and it’s very deliberate if the order doesn’t say that I feel that some one was just going through the motion and gave me the wrong order , so didn’t like that. I don’t eat meat so getting meat in a order that doesn’t have meat shows just not paying attention
They really need to stop playing with each other. And pay attention to the customers. Shouldn't have to wait a long time for an called in order.
Atmosphere: 1
Food: 2
Service: 1
Manuel Hernandez
Fast service
Kari Brahme
not gonna lie i been to this one 4x and each time i was in the line for about 20mins……hands down slowest establishment in the metroplex
Atmosphere: 1
Food: 5
Service: 1
Teresa Washington
Great salads but too expensive for what it is a fast food place
Atmosphere: 3
Food: 5
Service: 4
Ivana Swindall
Placed and online order and when I arrived at the drive thru it wasn’t ready. They asked me to pull to another spot in Waco I told them no. Because I had placed the order previously and they had plenty of time to make it. A young guy came and slammed the window stating they needed more tom and I said that was fine but I would wait. He slammed the window and handed me my food but I was missing a fry and the wings I ordered were not tossed. I went backside and he was aggressive saying he would fix it but his screen state dry but they still gave me the sauce on the side which doesn’t make sense. He slammed his hand on the counter while the manager just stood there.
This is unacceptable behavior from both parties and they need to figure out their stuff asap.
Why try to fight a guest over food that thebretaurjt don’t have prepared properly ? And why not fix the issue expiry when it was prepared properly and you forgot an order of fries?
I ask the management look into their friend modules and retrain their staff on proper communication as well as how to handle guests orders that are incorrect.
I recently(12/2/25) visited this Whataburger location and had a very disappointing experience. The service was extremely slow, and after waiting far longer than expected, my order was given to someone else. What made the situation worse was that management never acknowledged the mistake or offered any kind of apology.
It was clear that the young staff members working there need stronger leadership and better training. The lack of communication and accountability was noticeable, and the overall experience fell far below the standard I expect from Whataburger.
I hope the management team takes steps to improve customer service and better support their employees moving forward.
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order ahead of time and when I showed up it wasn't ready. I had to wait 15-20 minutes for someone to ask if I had an order. This is after one of them gave me my drink for that order earlier.
Atmosphere: 4
Food: 5
Service: 3
Had a craving for some HOT freshly fried fried, and added a sprinkle of salt. Actually this was a SALT 😋🤗craving because I don't like potato chips 💁🏾♀️
Food: 5
Service: 5
The the employee there named daniel is hands down the best employee at a food chain.I have ever experienced
Atmosphere: 4
Food: 3
Service: 5
Staff are all very rude and insulted my wife
Genuinely how is this place still open😐
I order two number 13s MEALLLSS and somehow they heard 4 peice tenders (just tenders no fries no toast)
seems like they just make what they feel like it
And it gets even worse cause they charged me for 2 -3 chicken strips
2 chicken gravy
I’m still trynna figure out what this even means and why it came out to FOURTEEN FORT EIGHT
And I ain’t even the type to trip but hn
Atmosphere: 1
Food: 2
Service: 1
Terrible. Two people who came after us got their food before us. Waited over 15 minutes.
Atmosphere: 1
Food: 1
Service: 1
They are very rude on night shift.
Atmosphere: 1
Food: 1
Service: 1
Every time I go I always get the wrong order, the reason why I don’t ever go there but every time I give it a chance they still get the wrong order.
Atmosphere: 1
Food: 1
Service: 1
Generally this place is good, You can just tell when there is an attitude of doing what you want. I asked for potatoes taquito and for whoever reason got meat instead and it’s very deliberate if the order doesn’t say that I feel that some one was just going through the motion and gave me the wrong order , so didn’t like that. I don’t eat meat so getting meat in a order that doesn’t have meat shows just not paying attention
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
They really need to stop playing with each other. And pay attention to the customers. Shouldn't have to wait a long time for an called in order.
Atmosphere: 1
Food: 2
Service: 1
Fast service
not gonna lie i been to this one 4x and each time i was in the line for about 20mins……hands down slowest establishment in the metroplex
Atmosphere: 1
Food: 5
Service: 1
Great salads but too expensive for what it is a fast food place
Atmosphere: 3
Food: 5
Service: 4
Placed and online order and when I arrived at the drive thru it wasn’t ready. They asked me to pull to another spot in Waco I told them no. Because I had placed the order previously and they had plenty of time to make it. A young guy came and slammed the window stating they needed more tom and I said that was fine but I would wait. He slammed the window and handed me my food but I was missing a fry and the wings I ordered were not tossed. I went backside and he was aggressive saying he would fix it but his screen state dry but they still gave me the sauce on the side which doesn’t make sense. He slammed his hand on the counter while the manager just stood there.
This is unacceptable behavior from both parties and they need to figure out their stuff asap.
Why try to fight a guest over food that thebretaurjt don’t have prepared properly ? And why not fix the issue expiry when it was prepared properly and you forgot an order of fries?
I ask the management look into their friend modules and retrain their staff on proper communication as well as how to handle guests orders that are incorrect.
Atmosphere: 1
Food: 1
Service: 1
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