I am absolutely disappointed in the Big Spring Dairy Queen. It has been a solid 15 minutes of waiting at the drive through in the worst windy weather. I even called the store to ask if the speaker is broken. They said I'd just have to wait. Won't return.
Service: 1
Fernando Rodriguez
Drive through need some help order at the window and then make you pull around in front.And wait just to save on the window time when they are not that quick Waited twenty minutes Will never be back to
Atmosphere: 1
Food: 1
Service: 1
Isaac Dejulian
Got some dinner and expecting it to be good, worker was super rude from the start, I asked her a question since where I'm from in California they let you upgrade your 7 dollar meal to a blizzard for an extra charge. She said with a rude tone, "Well, we don't do that here what could I get you?" Then I had to wait another 5 min just for her to take my order, I went to the window to pay and she gave me a super horrible looking fudge sundae with all fudge and very little ice cream in the cup, then she said can you pull up to the front and shut the window so fast I couldn't even say I wanted ranch at the end of my sentence. I waited patiently and she opened the window and said may I help you with a dumb face, and I said yes can I please have a side of ranch with my order and she said ok and shut the window once again. I waited in the front and not only did they forget the ranch but the food was so bad I had to throw it out. The fries were unseasoned and soggy, the burger was dry, and on top of that she didnt put the cheese I asked her for, and I got charged for that. Overall worst experience I've ever had at a DairyQueen, they need new management and better workers who aren't rude to customers.
Atmosphere: 1
Food: 1
Service: 1
Katie Gutierrez
My name is Katie Torres I deliver meds to nursing facilities I drive from Lubbock to Midland to pick up meds. I live in Lubbock I had to wait an hour for my delivery person to come from Abilene to deliver my meds up here to Midland so I figured I would stop by at dairy Queen to get a blizzard I placed my order for a small Blizzard with Oreos and Cherry topping and a small french fry I was there at 7:56. There was about 10 people that had came in after I did the first three ordered food the other six had ice cream. Everybody else received their stuff before I could receive my order note you I had one blizzard and one french fry. As I receive my blizzard which was not what I had ordered and did not get my French fry that I had because the person taking my order didn't charge me for,note you I ordered a small Oreo with cherry and it says it on my ticket,I get an Oreo with strawberries I do not like strawberries in my ice cream.At this point the person that took my order told me he didn't charge me for the French fry that if I still wanted it because he didn't charge me for it at this point I'm irritated so I told him I did not want it so I walk out with the blizzard they messed up on and look at the time and it's 8:15 it does not take that long to get a blizzard and a french fry which again I did not get
Service: 2
Shawn Gaillardet
Just ordered a 6 piece chicken basket, not trying to insult, but I count 3… was charged for 6. little upsetting considering all the drama going on in that place. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Chris P.Gaming
Didn't not get my free ice-cream that came with my meal. They never said I had to get it myself
Ruben Chavez
Horrible service on top of food being cold and getting the wrong order. Was asked if I wanted a double meat burger and received a single patty
Food: 1
Service: 1
Nicole Robinson
My children love this place... Me too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzards, Burger, Fries
R M
I really should give this place 5 stars compared to the other fast food places in town.
Kaiti is rude and rushed us on order then messed up and left my husband order out repeated and when we got to window Still left his order off
Atmosphere: 1
Food: 3
Service: 1
Juan Galvan
The service is horrible and I’m sure the workers tampered or messed with my ice cream it was all done and I seen them take it to the back and they came back laughing. My ice cream had something in it don’t know what it was but it was dry and hard. I got a banana split, I would like for someone to reach back out to me: I have the receipt with the date and time. I want to press charges if need be. ZERO STARS.
Atmosphere: 1
Food: 1
Service: 1
Angelica Ovalle
I got a banana split and the banana was black inside, and the window chick was not nice. I have never experienced that kind of service there.
Food: 3
Service: 1
Crystal Rodriguez
Disgusting ice cream!! I had to ask for another blizzard before leaving then this!! Banana split the banana was black!!
Shelly Suksta
Love the summer Blizzard flavors. Especially the peach offering.
I am absolutely disappointed in the Big Spring Dairy Queen. It has been a solid 15 minutes of waiting at the drive through in the worst windy weather. I even called the store to ask if the speaker is broken. They said I'd just have to wait. Won't return.
Service: 1
Drive through need some help order at the window and then make you pull around in front.And wait just to save on the window time when they are not that quick Waited twenty minutes Will never be back to
Atmosphere: 1
Food: 1
Service: 1
Got some dinner and expecting it to be good, worker was super rude from the start, I asked her a question since where I'm from in California they let you upgrade your 7 dollar meal to a blizzard for an extra charge. She said with a rude tone, "Well, we don't do that here what could I get you?" Then I had to wait another 5 min just for her to take my order, I went to the window to pay and she gave me a super horrible looking fudge sundae with all fudge and very little ice cream in the cup, then she said can you pull up to the front and shut the window so fast I couldn't even say I wanted ranch at the end of my sentence. I waited patiently and she opened the window and said may I help you with a dumb face, and I said yes can I please have a side of ranch with my order and she said ok and shut the window once again. I waited in the front and not only did they forget the ranch but the food was so bad I had to throw it out. The fries were unseasoned and soggy, the burger was dry, and on top of that she didnt put the cheese I asked her for, and I got charged for that. Overall worst experience I've ever had at a DairyQueen, they need new management and better workers who aren't rude to customers.
Atmosphere: 1
Food: 1
Service: 1
My name is Katie Torres I deliver meds to nursing facilities I drive from Lubbock to Midland to pick up meds. I live in Lubbock I had to wait an hour for my delivery person to come from Abilene to deliver my meds up here to Midland so I figured I would stop by at dairy Queen to get a blizzard I placed my order for a small Blizzard with Oreos and Cherry topping and a small french fry I was there at 7:56. There was about 10 people that had came in after I did the first three ordered food the other six had ice cream. Everybody else received their stuff before I could receive my order note you I had one blizzard and one french fry. As I receive my blizzard which was not what I had ordered and did not get my French fry that I had because the person taking my order didn't charge me for,note you I ordered a small Oreo with cherry and it says it on my ticket,I get an Oreo with strawberries I do not like strawberries in my ice cream.At this point the person that took my order told me he didn't charge me for the French fry that if I still wanted it because he didn't charge me for it at this point I'm irritated so I told him I did not want it so I walk out with the blizzard they messed up on and look at the time and it's 8:15 it does not take that long to get a blizzard and a french fry which again I did not get
Service: 2
Just ordered a 6 piece chicken basket, not trying to insult, but I count 3… was charged for 6. little upsetting considering all the drama going on in that place. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Didn't not get my free ice-cream that came with my meal. They never said I had to get it myself
Horrible service on top of food being cold and getting the wrong order. Was asked if I wanted a double meat burger and received a single patty
Food: 1
Service: 1
My children love this place... Me too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzards, Burger, Fries
I really should give this place 5 stars compared to the other fast food places in town.
Atmosphere: 3
Food: 4
Service: 2
Super friendly staff and very helpful!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Blizzards, Crispy Chicken Salad, Burger, Chicken Strip, Fries
Restaurantji Recommends
Kaiti is rude and rushed us on order then messed up and left my husband order out repeated and when we got to window Still left his order off
Atmosphere: 1
Food: 3
Service: 1
The service is horrible and I’m sure the workers tampered or messed with my ice cream it was all done and I seen them take it to the back and they came back laughing. My ice cream had something in it don’t know what it was but it was dry and hard. I got a banana split, I would like for someone to reach back out to me: I have the receipt with the date and time. I want to press charges if need be. ZERO STARS.
Atmosphere: 1
Food: 1
Service: 1
I got a banana split and the banana was black inside, and the window chick was not nice. I have never experienced that kind of service there.
Food: 3
Service: 1
Disgusting ice cream!! I had to ask for another blizzard before leaving then this!! Banana split the banana was black!!
Love the summer Blizzard flavors. Especially the peach offering.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Blizzards
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