Family Restaurants in Midland, TX

“We used the mobile ordering system for the first time tonight. The website said our food should be ready at 7:47pm. Once we arrived, we proceeded to the mobile ordering sign. The gentleman said they were bagging up our order. After about 10 minutes or so we still had no food. Turns out, it wasn’t our order and they didn’t seem to have ours ready or even started. When they realized what had happened, they jumped into gear preparing our food. It wasn’t long until they had completed the order and brought it to us (with ZERO mistakes to any of the items!) and informed us that they would be refunding about half of our amount because of the issue. By the time we had gotten home, it was already refunded! Customer service from the gentleman who jumped into action (unfortunately I did not get a name but he was a somewhat young white gentleman with blondish hair, seemed to be maybe the manager in charge of the shift) was great and they rectified the situation in a timely manner while expressing their apologies for the mistake. Overall great experience and we will definitely return.“

“Such a great experience both nights . Great food, great service, great prices“