Hook & Reel Cajun Seafood & Bar

Horrible customer service from management. The younger girls that were working were really great

So my husband and I are from Houma, Louisiana (south of New Orleans) and this was our first time eating from here and we're both HIGHLY impressed 😁 the snow crab legs were delicious! 10/10 we'll definitely be ordering again 😊

I went and ate at hook & reel this evening and the waiter threw away my food. Then offered me a margarita that he was going to charge me for as well. I called to complain to the manager and she told me the only thing she could do was give me a $10 coupon for my next meal when I paid damn near $100 for food I didn't even get to enjoy. Didn't even offer a replacement for the food that was thrown away. I WILL NEVER EAT AT THIS ESTABLISHMENT AGAIN WORST SERVICE EVER!!!🤬🤬🤬

Hook & reel Cajun seafood.

Atmosphere: 5

Food: 5

Service: 5

I love this place, highly recommended

Atmosphere: 5

Food: 5

Service: 5

I went to a restaurant that I thought had great customers service I was informed. The lady that was working at the bar was very inappropriate with her attitude I told her what I wanted she brought my food to me and slammed the plates on the table in my food look like he was thrown together as in dogs can eat it I was at the restaurant around 2:00 p.m. today Sunday the 17th she didn't have any customer service skills at all period just in her cell phone I will never come back to that establishment.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Garlic Butter, Oysters Rockefeller

The food was great, so let me just say that first, but the service was absolutely unacceptablyridiculous. We sat at the bar and couldn’t get service for anything. We sat and waited for about 20 minutes to try and get beverage refills and in that time, finally gave up, and when the bartender came back around, just asked for our tab to leave. It was not busy and seemed overstaffed which led to issues getting help because you were interrupting the employees social hour.

Atmosphere: 1

Food: 5

Service: 1

Great spot for good Cajun meals

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oysters Rockefeller, Calamari

Shrimp fettuccine Alfredo was swimming in grease, absolutely disgusting. Shrimp was like rubber. Husbands fried shrimp was very average. Hostess was rude, waitress really tried and was good. We will never go back.

Atmosphere: 3

Food: 1

Service: 3

Got seated more quickly than quoted. Drink order was taken within 2-3 minutes. Appetizers arrived within 5 minutes of ordering. Food arrived within 15 minutes of ordering. Everything tasted great. Service was on point.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood Boil

I’m not gonna lie that was the worst fish basket I had in my life no seasoning they either over fried the fish or just didn’t kno what they were doing like 3 pieces of my fish was damn near pink still on the inside like bruhhh

Atmosphere: 5

Food: 1

Service: 4

Recommended dishes: Fries

Soft drinks and water are so awful there.

Atmosphere: 3

Food: 4

Service: 2

The food was delicious! We will definitely be back!!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sauce

Tasteless frozen processed food, strange taste, hope and disappointment! I feel like I didn't eat, no words! I hope I never been here!

Atmosphere: 4

Food: 1

Service: 5

10/10 best seafood boil house in midland

Atmosphere: 5

Food: 5

Service: 5