I ordered to go. The food was good. The cleanliness of the place was poor. Everything looked dirty. The floors definitely hadn’t been cleaned in a couple days or more. Every empty table had plates not yet picked up. I saw customers come in that couldn’t find a clean table to sit at and the hostess looked unbothered to even clean some tables up. There was also some old churches chicken food all over what looked like an employee table. OLD food. Gross. I’m worried about how clean the back is kept. I arrived on time for my pick up order and still had to wait 30 minutes for it. The young people running the place were kind but definitely don’t seem to care about keeping the place clean.
Atmosphere: 1
Food: 3
Service: 2
Steve Mitchell
The food was good...the male waiter was trying to keep up with everyone...the girls I would fire seen people walk out
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Combination Pho Noodle Soup
Armando Arballo
Good food
Atmosphere: 5
Food: 5
Service: 5
Garrett King
Hot wings were terrible and overcooked. Waitress was awkward and kind of rude. The Noodle soup was below average. Walls are alarmingly dirty. Smoothie was terrible. Just not a good experience. I'll never go back.
Atmosphere: 2
Food: 2
Service: 2
Mỹ Sang Hoàng
As a Vietnamese person, it’s truly terrible. The broth is bland, somewhat sour, the service is extremely slow, and the food takes just as long to be served.
Atmosphere: 2
Food: 2
Service: 1
Maria Dobbs
Same as every other review here. Place was really dirty. Told to seat ourselves. Most chairs wobbled - my kid fell off one. The waitress couldn’t care less and hardly said two words to us. The Beef Filet Ramen was ok but won’t bother again. These people really are in the wrong business and I wish they would sell and let another establishment move in.
Atmosphere: 1
Food: 2
Service: 1
Christina Reyes
Since I can't leave a review on Facebook, I'm going to leave this here. If ya'll come after me..well, guess I'll just get ready for it. I had I Luv Pho for the first time yesterday. We were a group of a when we walked in and only ONE table of people were there. It took a pretty good amount of time before finally, one female came around the corner to get us seated. In deciding where we were going to sit, my friend and I noticed that every table seemed dirty, so we finally asked her if we could have it wiped down. I thiiiiink she made a face, but proceeded to wipe it down. She then asked us what we wanted to drink and left. She came back with our cups and water some time later and then she was gone. We sat there waiting for 2 more people to show, but we wanted appetizers. More time passed and finally, even after the 2 others showed (which was a while after), she returned to the table to get our appetizers order. In this time, I noticed that 2 other people had not only already walked in, but were already eating their food. 2 men sitting alone at tables. During this time, any little interaction she had with us, she would make comments that seemed rude, but she'd do them with the strangest smile on her face. I was so confused. No kidding. Like 20 minutes goes by when she returns with the appetizers, plops them down and quickly leaves. By this point, all 6 of us are sitting down. We start eating the appetizers but not only did she not think to take our order, she didn't even get the other 2 with us that arrived late, their cups! 🤦♀️ So as she was zipping around seating more and more people coming in, I sure did try to tell her, "we're ready to order and we need a couple more cups here", to which she did not stop, she did not acknowledge, she did not even look my way as she disappeared around the corner. When she did return, she looked to me with an insincere smile on her face and condescendingly said, "so you know, I am the only server here.." Which I didn't want to be rude, so I jokingly said back, "aw man... that's tough!" And she also told me table, "is she in charge?" As she gestured to me....? I guess implying I was bossy?? And still, it took forever to get our food when literally it felt like all the tables who came in after us, tables of 4, 3, 2, were seated and getting their food quick. I will close with this because reviews on establishments are IMPORTANT: The food was pretty decent- good but the service was absolutely terrible. No guest should be made to feel like an inconvenience, let alone be spoken to with so much disrespect. Also, reprentation matters. The girl's hair was a mess, dressed poorly, and she just did not look like she cared. If the owner doesn't want to fire her (I'm assuming she's family), he/she needs to correct her poor customer service skills AND hire more servers. Because of her, I will most likely never be going back and I will be sharing my experience with everyone. This is my complete and honest review.
Atmosphere: 1
Food: 3
Service: 1
bellaluchella
After barely being acknowledged at the door and told to find our own table and not receiving a menu for 15 minutes at 3pm on a Saturday with only two other tables full. We walked out. My patience isn’t accepting of rude just to eat.
All the food was delicious, but the customer service was horrible, the white-haired girl is terrible, very bad attitude
Atmosphere: 5
Food: 5
Service: 1
Lisa
Walls very dirty, windows haven’t been cleaned in months. silverware is already at the table in a holder for everyone to touch. Service was slow. She brought our pho, then brought the plate of vegs that go with. Then brought drinks. Beef pho was meh. Chicken pho made my husband sick. This place used to be good, so I’m guessing the ownership changed. NOT GOOD AT ALL, ANYMORE! DO NOT RECOMMEND!! We will not ever go back.
Atmosphere: 1
Food: 1
Service: 1
annie win
If I could give a negative or 0 stars I definitely would!! They have terrible customer service. On Nov 4, we were trying to order food. We go inside and went to the register. The server was a Vietnamese girl. She was so damn rude. She went inside the kitchen right after she saw us get to the register. We waited thinking they were busy but no matter how long we waited, she never came out. She knows that we were there but refused to come out to take our order. As a restaurant, this is not supposed to be how things work. They can’t even serves their customer properly so I don’t know why they’re still open. I hope they went out of business and close soon. It’s a terrible experience.
I ordered to go. The food was good. The cleanliness of the place was poor. Everything looked dirty. The floors definitely hadn’t been cleaned in a couple days or more. Every empty table had plates not yet picked up. I saw customers come in that couldn’t find a clean table to sit at and the hostess looked unbothered to even clean some tables up. There was also some old churches chicken food all over what looked like an employee table. OLD food. Gross. I’m worried about how clean the back is kept. I arrived on time for my pick up order and still had to wait 30 minutes for it. The young people running the place were kind but definitely don’t seem to care about keeping the place clean.
Atmosphere: 1
Food: 3
Service: 2
The food was good...the male waiter was trying to keep up with everyone...the girls I would fire seen people walk out
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Combination Pho Noodle Soup
Good food
Atmosphere: 5
Food: 5
Service: 5
Hot wings were terrible and overcooked. Waitress was awkward and kind of rude. The Noodle soup was below average. Walls are alarmingly dirty. Smoothie was terrible. Just not a good experience. I'll never go back.
Atmosphere: 2
Food: 2
Service: 2
As a Vietnamese person, it’s truly terrible. The broth is bland, somewhat sour, the service is extremely slow, and the food takes just as long to be served.
Atmosphere: 2
Food: 2
Service: 1
Same as every other review here. Place was really dirty. Told to seat ourselves. Most chairs wobbled - my kid fell off one. The waitress couldn’t care less and hardly said two words to us. The Beef Filet Ramen was ok but won’t bother again. These people really are in the wrong business and I wish they would sell and let another establishment move in.
Atmosphere: 1
Food: 2
Service: 1
Since I can't leave a review on Facebook, I'm going to leave this here. If ya'll come after me..well, guess I'll just get ready for it.
I had I Luv Pho for the first time yesterday.
We were a group of a when we walked in and only ONE table of people were there. It took a pretty good amount of time before finally, one female came around the corner to get us seated. In deciding where we were going to sit, my friend and I noticed that every table seemed dirty, so we finally asked her if we could have it wiped down. I thiiiiink she made a face, but proceeded to wipe it down.
She then asked us what we wanted to drink and left. She came back with our cups and water some time later and then she was gone. We sat there waiting for 2 more people to show, but we wanted appetizers. More time passed and finally, even after the 2 others showed (which was a while after), she returned to the table to get our appetizers order. In this time, I noticed that 2 other people had not only already walked in, but were already eating their food. 2 men sitting alone at tables. During this time, any little interaction she had with us, she would make comments that seemed rude, but she'd do them with the strangest smile on her face. I was so confused.
No kidding. Like 20 minutes goes by when she returns with the appetizers, plops them down and quickly leaves. By this point, all 6 of us are sitting down. We start eating the appetizers but not only did she not think to take our order, she didn't even get the other 2 with us that arrived late, their cups! 🤦♀️ So as she was zipping around seating more and more people coming in, I sure did try to tell her, "we're ready to order and we need a couple more cups here", to which she did not stop, she did not acknowledge, she did not even look my way as she disappeared around the corner. When she did return, she looked to me with an insincere smile on her face and condescendingly said, "so you know, I am the only server here.." Which I didn't want to be rude, so I jokingly said back, "aw man... that's tough!" And she also told me table, "is she in charge?" As she gestured to me....? I guess implying I was bossy?? And still, it took forever to get our food when literally it felt like all the tables who came in after us, tables of 4, 3, 2, were seated and getting their food quick.
I will close with this because reviews on establishments are IMPORTANT:
The food was pretty decent- good but the service was absolutely terrible.
No guest should be made to feel like an inconvenience, let alone be spoken to with so much disrespect. Also, reprentation matters. The girl's hair was a mess, dressed poorly, and she just did not look like she cared.
If the owner doesn't want to fire her (I'm assuming she's family), he/she needs to correct her poor customer service skills AND hire more servers.
Because of her, I will most likely never be going back and I will be sharing my experience with everyone.
This is my complete and honest review.
Atmosphere: 1
Food: 3
Service: 1
After barely being acknowledged at the door and told to find our own table and not receiving a menu for 15 minutes at 3pm on a Saturday with only two other tables full. We walked out. My patience isn’t accepting of rude just to eat.
Atmosphere: 2
Service: 1
Great food, decent service.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Vietnamese Egg Roll, Combination Pho Noodle Soup
Found bugs in my pho
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Excelent service, great food.
Atmosphere: 5
Food: 5
Service: 5
Gets super busy so order ahead during rush times.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combination Pho Noodle Soup
All the food was delicious, but the customer service was horrible, the white-haired girl is terrible, very bad attitude
Atmosphere: 5
Food: 5
Service: 1
Walls very dirty, windows haven’t been cleaned in months. silverware is already at the table in a holder for everyone to touch. Service was slow. She brought our pho, then brought the plate of vegs that go with. Then brought drinks. Beef pho was meh. Chicken pho made my husband sick. This place used to be good, so I’m guessing the ownership changed. NOT GOOD AT ALL, ANYMORE! DO NOT RECOMMEND!! We will not ever go back.
Atmosphere: 1
Food: 1
Service: 1
If I could give a negative or 0 stars I definitely would!! They have terrible customer service. On Nov 4, we were trying to order food. We go inside and went to the register. The server was a Vietnamese girl. She was so damn rude. She went inside the kitchen right after she saw us get to the register. We waited thinking they were busy but no matter how long we waited, she never came out. She knows that we were there but refused to come out to take our order. As a restaurant, this is not supposed to be how things work. They can’t even serves their customer properly so I don’t know why they’re still open. I hope they went out of business and close soon. It’s a terrible experience.
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