Marble Slab Creamery

I visited at 9:10pm. I went through the drive-thru and after I said my order, the worker informed me that they would not be able to mix the “mix ins.” I asked, “did y’all already wash the dishes?” She said, “no we just turn it off.” This is the third time I have gone around 9pm (I am aware they close at 9:30- I always go no less than 20 minutes before closing though.) I understand the want to “close super fast, let’s get out of here” mentality, however, there are still 20 minutes until close? What if a whole family walked in for the Marble Slab experience, and they can’t get it made to standard.. because y’all turned machinery off early. Look, y’all probably hope after you tell the customer you can’t do the mix ins, that they will leave.. so you can continue prioritizing closing tasks, however, we drove there for ice cream; we expected to be provided a service that your hours of operation say you provide until 9:30. I didn’t get an ice cream, because I’m not paying 9 dollars for a tiny amount of toppings that are not mixed in; but my boyfriend did lol. I am giving this review on his behalf (because after the third time, it’s disappointing) Some perspective would be nice- 9 dollars for ice cream- the prices don’t go down for the lack of service.

BEWARE STAY AWAY!!
My wife & kids went out for family ice cream time last night. We experienced a surprising disappointment visit. This was created by two low standard female employees. These two girls definitely rude be on means!!
Low Standards & Poor employees with no disregards to being respectful to customers and providing good service.
The female cashier rudely gave my wife a disrespectful comment that she couldn’t have another ice cream when the employee gave her the wrong one. Then another rude employee started yelling & was screaming very disrespectful, aggressive in front of my kids & customers. We where very anger with how the employees where treated us in front of are kids!!
This owner of this location does not pride itself in providing a happy customer experience for families or individuals. I say this because they hired this rude disrespectful employee that yell & talk cruelly to customers.
I will warn you not to spend your time or money at this horrible. Don’t take your kids there the employee do not greet customers with a smile or that love your job attitude.
Keep away go to Basket Robbin’s instead.
O yes by the way those two girls still work there nothing happens to them. So the owner supports this negative behavior towards customers.
Never Again
Proud oil company oenergy

Atmosphere: 1

Food: 1

Service: 1

Just went through to grab dessert. Strawberry milk shake taste like fake strawberry flavoring and is bland. We got a chocolate dipped done, with which the chocolate taste cheap. Cheesecake was the icecream in our cone. It taste off, bland, and foamy. Save your money, go to Baskin Robbins or Sonic. Would not recommend!

Very friendly when serving and patient in explaining what the menu is like and how you can place your orders.

Atmosphere: 5

Food: 5

Service: 5

If I go to the drive through here to pay +$15 for a single quart of ice cream I expect it to made correctly. Purchased 2 quarts and one was completely wrong. Asked for 4 toppings in my ice cream.when I got home I found there was only 2 and one of those topping wasnt what i asked for. Seriously let down this time.

Atmosphere: 1

Food: 1

Service: 1

I was appalled to see staff bring out containers filled with ice cream stacked on top of each other and one sunk into another, spill on the counter and then the floor. It was nasty and the young lady with her dirty ungloved hands as well as the employees was separate them and move to the cake freezer. The employees gave them to the girl whose hair fell into the top container on each stack, she had on no gloves and this is not what the customers need to see. I feel she contaminated the ice cream with her dirty hands and hair in the product as well as a containers inside one another. It seems the staff that night did not care. I also watched milk poured from their container into a blender and then poured back into the container and how long had the milk been sitting out. Who ever the young lady was in the black should not have touched the product at all. Makes me wonder with those nails what bacteria she spread to those containers. I think our local health department needs to go into that store with this kind of stuff going on.

Very helpful employee

Atmosphere: 5

Food: 5

Service: 5

Learn how to package ice cream correctly. I shouldn't have to pay for ice cream that's all melted at the bottom of a bag. Do better.

Farhers day & we were going to try Marble Slab ice cream.
We were greeted by "hello, I have 2 minutes & 30 seconds take care of you".
WOW!!! What customer service is that?!?!
We ordered 1 kiddy scoop... she didn't have time to serve what I wanted - $9 later we left.

Service: 1

I just love the idea of making my own flavors

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

I’m not only giving marble slab 2 thumbs up for the ice cream but for the top notch staff. This group are a bunch of hard working, considerate and just friendly, good people. I have witnessed some of the customers being just disgusting to them. Not sure what’s wrong with some of the adults that go in there but my lord… keep up the good work. Don’t let a hand full of people that are gonna hate everything no matter how you scoop their ice cream get ya down. You all are doing a great job🥰

Everything was delicious and came into a line was my turn before I realized

Atmosphere: 5

Food: 5

Service: 5

Vegetarian options: It's Ice cream of course it's vegetarian

Dietary restrictions: Probably not a good idea, don't go if you have tree nut allergys

Parking: Normal parking. Not much to say

Kid-friendliness: Kids will love it

Wheelchair accessibility: It's good. Not much to say

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 2 Scoop of Ice Cream

The gentlemen who made my ice cream was a sweet treat to work with. Very kind and considerate of what I was requesting. Worked very hard and wore a smile the whole time!!! He was a blast and I will for sure be going back!!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Cake, 2 Scoop of Ice Cream

Staff was non-welcoming .they all seemed like young kids that did not want to be there much less do something for you.

Atmosphere: 1

Food: 2

Service: 1