Dont know whats going on with pappa johns but the quality has nose dived in the last year
Atmosphere: 1
Food: 2
Service: 3
April Hartman
Always made exactly the way we love it!!
Atmosphere: 5
Food: 5
Service: 5
Dulces Flores Jr
I ordered some pizza online. They completed the order and charged me but then after they took out the payment, they tells me I didn’t make the minimum order but still took the money out of my account. It’s been a horrible process trying to deal with these people. Wha t scam now I have to wait For a few days to get my money back for pizza that wasn’t even ordered. ????! Explain this to me
Atmosphere: 1
Food: 1
Service: 1
Widal “N” Hed
I've always ordered pizza at Papa Johns from Big Spring and we loved it
But this time it only gave me the option of the papa johns of the loop 250 n and what a disappointment it has been
The uncut cheese sticks, they were all stuck and hard, the pizza I have always ordered with cheese edges was a total disgust the edges that looked like truck tires from how thick it was, I had not eaten something like it
They should change the cook and put a person who really wants to do the job
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Wings, Large Pepperoni and Mushroom Pizza
Ernesto Natividad
Friendly service very satisfied with my care
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Lauren F
This is officially the worst pizza I've ever had in my life. We are traveling security & will never again not read the reviews for pizza places before ordering again. It's not so much that they screwed it up, the Door dash driver was also polite & prompt, but it was just the worst tasting pizza I've ever had. Lowest quality ingredients of any pizza I've ordered from EVER. And I've had some terrible pizza. Can't speak to the quality of employees because we had minimal interaction with them but obviously Papa John's has just resorted to using the worst possible ingredients, maybe to keep costs low or something. But this is disappointing because they used to be higher quality pizza that you could count on. The cheese was scattered mostly in the middle of the pizza with none on the edges, making the middle cold & that was just too much cheese all around. Why do pizza places assumed you want an ass load of cheese on your pizza like that?
Food: 1
Jose A
⭐⭐⭐⭐⭐ "I had an amazing experience thanks to Trey, the general manager at Papa John's! My initial order was unfortunately made incorrectly, but Trey went above and beyond to fix the situation. He was kind, professional, and truly cared about making things right. He replaced my pizza without hesitation, and his excellent customer service turned a small mishap into a great experience. It’s rare to find someone so dedicated to ensuring customer satisfaction. Thank you, Trey, for your kindness and exceptional service!"
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Mia Barnett
They don’t share with you that DoorDash delivers their orders after 7:30pm. They don’t use heat bags or notify you when they’ve delivered the food. Expect it to be cold.
Tyson R
ordered at 1210 and my order was immediately cancelled for seemingly no reason with no explanation.
Recommended dishes: Three Toppings Pizza, Large Pepperoni and Mushroom Pizza
brittany tuck
I ordered quite a bit but lately they have upped there game. Food is great and the delivery was quick.
Atmosphere: 5
Food: 5
Service: 5
Ms. Artichoke Cheese pizza w stuffed chz crust
Gotta love a good pizza ! Let me know where I can find one !! They have door dashers getting the deliveries now & guess what ! They won’t bother you . Knocking on your door ? Absolutely not ! Texting you ? Nope ! Bc your peace is very important! So now we have 2 COLD PIZZAS & the ants are all about it ! Good job papa John’s ! Door dash will ruin you !
Atmosphere: 1
Food: 1
Service: 1
349timothyo
We read online reviews that were mostly negative but noticed they were all for “delivery”. We decided to drive to the location and order in person. On 12/16/24 around 3pm, Trey greeted us and took our order. He said it would take about 10 minutes. He was perfectly correct! We left, went back to our hotel and enjoyed our delicious stuffed crust pizza and cheese sticks. We wanted to extend both a positive review for the store as well as to Trey! Proof positive that you can’t always trust the online trolls with their negative reviews for mostly no reason. We will definitely come back to this location so if you’re in the area, the food is well made and delicious.
Myrium I
I ordered takeout from Papa John’s and asked for sauces and pepperoncinis. Before leaving, I went to my car and checked the box—no sauces or peppers. I immediately went back inside to let them know, and the employees insisted they had included them. Clearly, they hadn’t, which is why I was back. Instead of handling it properly, they gave me random sauces, and for the pepperoncinis, one employee grabbed them with his bare hands and threw them into the bag—no gloves, no container. Extremely unhygienic and appalling. Definitely won’t be coming back.
Thank you! our lunch order was delicious!
Atmosphere: 5
Food: 5
Service: 5
Dont know whats going on with pappa johns but the quality has nose dived in the last year
Atmosphere: 1
Food: 2
Service: 3
Always made exactly the way we love it!!
Atmosphere: 5
Food: 5
Service: 5
I ordered some pizza online. They completed the order and charged me but then after they took out the payment, they tells me I didn’t make the minimum order but still took the money out of my account. It’s been a horrible process trying to deal with these people. Wha t scam now I have to wait For a few days to get my money back for pizza that wasn’t even ordered. ????!
Explain this to me
Atmosphere: 1
Food: 1
Service: 1
I've always ordered pizza at Papa Johns from Big Spring and we loved it
But this time it only gave me the option of the papa johns of the loop 250 n and what a disappointment it has been
The uncut cheese sticks, they were all stuck and hard, the pizza I have always ordered with cheese edges was a total disgust the edges that looked like truck tires from how thick it was, I had not eaten something like it
They should change the cook and put a person who really wants to do the job
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Wings, Large Pepperoni and Mushroom Pizza
Friendly service very satisfied with my care
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
This is officially the worst pizza I've ever had in my life. We are traveling security & will never again not read the reviews for pizza places before ordering again. It's not so much that they screwed it up, the Door dash driver was also polite & prompt, but it was just the worst tasting pizza I've ever had. Lowest quality ingredients of any pizza I've ordered from EVER. And I've had some terrible pizza. Can't speak to the quality of employees because we had minimal interaction with them but obviously Papa John's has just resorted to using the worst possible ingredients, maybe to keep costs low or something. But this is disappointing because they used to be higher quality pizza that you could count on. The cheese was scattered mostly in the middle of the pizza with none on the edges, making the middle cold & that was just too much cheese all around. Why do pizza places assumed you want an ass load of cheese on your pizza like that?
Food: 1
⭐⭐⭐⭐⭐ "I had an amazing experience thanks to Trey, the general manager at Papa John's! My initial order was unfortunately made incorrectly, but Trey went above and beyond to fix the situation. He was kind, professional, and truly cared about making things right. He replaced my pizza without hesitation, and his excellent customer service turned a small mishap into a great experience. It’s rare to find someone so dedicated to ensuring customer satisfaction. Thank you, Trey, for your kindness and exceptional service!"
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
They don’t share with you that DoorDash delivers their orders after 7:30pm. They don’t use heat bags or notify you when they’ve delivered the food. Expect it to be cold.
ordered at 1210 and my order was immediately cancelled for seemingly no reason with no explanation.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's my favorite pizza.
Vegetarian options: Not vegan or vegetarian.
Dietary restrictions: Still don't care.6
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Three Toppings Pizza, Large Pepperoni and Mushroom Pizza
I ordered quite a bit but lately they have upped there game. Food is great and the delivery was quick.
Atmosphere: 5
Food: 5
Service: 5
Gotta love a good pizza ! Let me know where I can find one !! They have door dashers getting the deliveries now & guess what ! They won’t bother you . Knocking on your door ? Absolutely not ! Texting you ? Nope !
Bc your peace is very important!
So now we have 2 COLD PIZZAS & the ants are all about it !
Good job papa John’s ! Door dash will ruin you !
Atmosphere: 1
Food: 1
Service: 1
We read online reviews that were mostly negative but noticed they were all for “delivery”. We decided to drive to the location and order in person. On 12/16/24 around 3pm, Trey greeted us and took our order. He said it would take about 10 minutes. He was perfectly correct! We left, went back to our hotel and enjoyed our delicious stuffed crust pizza and cheese sticks. We wanted to extend both a positive review for the store as well as to Trey! Proof positive that you can’t always trust the online trolls with their negative reviews for mostly no reason. We will definitely come back to this location so if you’re in the area, the food is well made and delicious.
I ordered takeout from Papa John’s and asked for sauces and pepperoncinis. Before leaving, I went to my car and checked the box—no sauces or peppers. I immediately went back inside to let them know, and the employees insisted they had included them. Clearly, they hadn’t, which is why I was back. Instead of handling it properly, they gave me random sauces, and for the pepperoncinis, one employee grabbed them with his bare hands and threw them into the bag—no gloves, no container. Extremely unhygienic and appalling. Definitely won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
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