Potbelly
1401 N Loop 250 W Ste 1, Midland
(432) 704-5500
Recent Reviews
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The sandwichs here are amazing. The staff are too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Soup
I always look forward to having the loaded baked potato soup. workers always great me with kindness. cutest eating area. 10/10 recommend.
Parking: pretty big parking lot
Kid-friendliness: no kids menu but they have amazing mac and cheese. good for kiddos
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blta, Soup
Kid-friendliness: Best sandwiches ever and the staff is great I will be returning !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club, A Wreck, Blta, Avocado
I ordered without chicken and feta and added avocado ?, lettuce, onions and tomatoes ? ? the artichokes were delicious.
I had already ordered. We had gotten to toppings. I asked for the price of avocado, knowing it was extra, and an older blondish white lady with glasses and no name tag showed up. She was rude, didn't know the price of avocado, and told me to look it up on the board. When I noted that the board says prices vary, she literally told me she had decided to make up a price.
That price then changed from $3 to $4, back to $3, then she kicked me out. She refused to provide her name.
All of this happened because she doesn't know the price of avocado and *literally* stated she did not know, and *literally* stated she had made up a price rather than look it up.
I've been here before. The other staff is fine. But this older white blond lady who refused to give her name is the reason I will not come back to this location.
Atmosphere: 3
Food: 5
Service: 1
Went in last night between 8:40-8:45pm the store closes at 9pm. Go to order and they’re out of a few things which is no biggie. The employee takes the 2 orders, we go to pay BEFORE the food is dressed and that’s when she asks “will this be to go or dine in?” I answer for “dine in”. She then says “well our dining room is closed.”(no ropes, no signage, etc.) to which I responded by saying “it’s 8:49 and it looks very open to me”. She then just walks off to go get the manager at the time. She comes out and has a whole discussion with the other 2 employees. One of which is just leaned over the counter on her phone and says “I guess I can just clean again”. Then the “manager” just walks off. No one says a word back, didn’t offer my receipt, didn’t say my food was good to take, nothing. So I then asked for the franchise owners contact info. To which she says “she’s the manager” and I asks if she’s the owner and she says “no” but she’s not going to give me her contact info.So she proceeds to call Sonja, which I said I can just contact in the am. The “manager” then tells me I can just Google the number orShe can Google it online for me.I take my food, we sit down to eat it and as we’re sitting there the same “manager” walks up with her employees to the side of our table and says “excuse me sir, but it’s 9:03 and we’re closed.” So I told her that we were going to sit there and finish our food that we paid for. We then offer the tray of trash to them since they had to “clean” and she says “no we can’t take that from you and you need to put it in the trash yourself”. Then they all just walk off and to the back. Once we go to leave, we dump our trash, wiped our own table and on the way out one employee goes to grab the tray and the “manager” ask her “did she hand that tray to you or put it down?”Side note: when we walked out all of the coke faucets were still on and not taken off for cleaning, that is also a sanitary issue.Idk what type of employees or operation was running last night but it was ridiculous. Your team is supposed to be just that, a team. Your manager is supposed to lead. If you just wanted to get out of there early, then say that. But you’re open until 9pm. Not 8:45pm. When people pay for their food, they should be able to eat their food and not be bothered to get out at 9:03pm.Customer service is about taking care of customers. Them before you. It’s bigger picture, NOT about self.
Atmosphere: 3
Food: 4
Service: 1
Food was decent.Only one suggestion for the franchise… raw, thickly sliced, white onion on a sandwich is too overpowering. Please switch to medium or thinly sliced red onion.Personal preference: I don’t like kettle cooked potato chips, but that’s the only choice available. (baked potato chips are an abomination, and cheese doodles are terrible)Prices here are surprisingly reasonable for the area.
Atmosphere: 3
Food: 3
Service: 3
Good food as always but why would you play worship music! Jesus is the worst ! Never coming to this one again!!
I've had lunch twice in the past week at the same location and was not impressed either time. The staff is lacking in customer service and the food is mediocre.
Atmosphere: 4
Food: 3
Service: 3
I would give the service a six if I could. Everyone is super friendly and the food is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
The food was great and the staff was very quick and courteous.
Just like all the other bad reviews said, same experice. This place is run by teenages that barely look old enough to be in high school. The loud an annoying hiphop blasting so that i had to yell at the guy making my food. The veggie sandwich had no veggies in it except mushrooms! It was dripping with may and mustard and had some cheese in it. Disgusting. The guy making the sandwich kept sneezing and sneezing, I asked him to change his gloves cuz that's disgusting it was about to go into my food and he should have been wearing a mask. I asked if the potato soup had bacon, the guy double checked that it did not I said ok. Guess what, it had bacon, that the other employees told me he went and added to the soup. Seriously? The food was NOT cheap either and my sandwich is literally going to the trash, the brocoli soup I got instead too probably because it's super salty. Please train these little kinds to do better and be more professional.
Atmosphere: 1
Food: 1
Service: 1
Ordered through the mobile app for first time for a big BLTA. The food was average, but workers neglected my special request: “Cut into fourths.”I recognized the sandwich was only halved and asked if they could add the extra knife cuts and they pointed me to the plastic knives nearby. I’m a individual that loves to share his food but to not even cut the sub in half proportionately tells me of the lack of standards, at least at this particular location. I didn’t expect this and I was told this was a good sandwich shop to eat at, but I care about the little things just as much as the big.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich, Blta
Price wise it's not bad for midland , food was very bland and not fresh at all.
Atmosphere: 2
Food: 1
Service: 5
Tasty food
Atmosphere: 4
Food: 5
Service: 4
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