The tea was spoiled and made me throw up after attempting a sip- love the sandwich tho.
Atmosphere: 1
Food: 4
Service: 1
Kristi Graves
Let me tell you!!! Becky!! Becky is the definition of customer service! Big enthusiast voice over that speaker!!! Young people and old, this is what customer relations is all about! I felt it! Becky was there for me today and Becky will be the reason I go back!
Atmosphere: 5
Food: 5
Service: 5
Shell
Love this location
Mackenzie Rose
Don't do it. The salads are not fresh at all! I mean, as soon as I opened the lid, I could smell the fruit rotting and visually see the lettuce wilting away. The grilled chicken was crunchy. There was one kind person who worked the window there. It's was not the best experience . I will not be returning.
Atmosphere: 2
Food: 1
Service: 2
A T
Workers need additional training how to cut a sandwich, run a drive thru and communicate with guests. Really enjoy the thumbprint in my food.
Atmosphere: 2
Food: 4
Service: 2
Henry Munoz
The assistant mgr Jordan is very friendly very attentive checking on customers make sure every is right. Food was fast and delicious the place was super clean we will definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Jones Nancy
I just went to your Schlotzsky’s location in Midland Texas. We ordered three sandwiches but it was just a problem ordering the three sandwiches because the young lady was just getting ahead of herself. First she said I ordered four I told her I had ordered three and once we got to the window, she took my payment and then she handed me out the two bags of chips, which could’ve been put in the bag with the sandwiches, she gave me our drinks, which was fine, but I had to verify that one of the sandwiches did not have mayonnaise because she did not report that back when she read back the order And in the process of checking the sandwiches one of the big sandwiches came apart in the bag and then another problem is when we got the other little sandwich the bread started falling apart in the car and the rapper they put it in was too small to hold the sandwich so it came apart in the bag. We got everything put back together we get home and then realize they didn’t give me the fruit cup that came with the kids meal that I ordered. And then, while we were sitting in the driveline, one of your workers got a delivery of Whataburger from someone and then she proceeded to go inside make a large glass of tea and give it to the person who delivered her meal. We were in there were at 5:25 PM check number 30082. For $40. I did not get what we thought was a good meal and so I think maybe management needs to go in there and rethink who they have some of the people that they have running your window.
Mandi Kelley
Good sandwiches. Delicious fresh bread! The best reason for coming to this location is Miss Willie!! She always makes my day brighter, her laughter is contagious.
Recommended dishes: Sandwich
Baylee Raff
Staff was rude for a simple pick up order.
Jimmy Jimmy
Good food and service! Sonya made the experience extraordinary! 🤩 #Restaurant #Dinner #Sonya #Service #Food
It’s always a pleasant experience every time I come here. The customer service is what stands out. The people have the right attitude. The place is a bit pricey though.
Rossy Plascencia
1st time eating at Schlotzskys and this was an amazing experience all the staff were wonderful specifically Sonya and Jordan. I hope Schlotzskys knows jow lucky THEY to have stuck wonderful staff at this Midland location. The Original and fiesta sandwiches were n delicious. Can't leave without a cinnabon. Clean and professional staff.
Laurie Marble
Good soup and salad.
Ms. Artichoke Cheese pizza w stuffed chz crust
Very upset ! Went In today to get me set up for an event next week ! Two cars in the parking lot , and 3 people sitting down waiting for their order . 3 people were also working in the back ! They see me come in , and I approach the counter . & wait and wait and wait . Then they say number 73! A couple gets up gets their food and leaves ! One employees looked at me as she walked by the side door ! And just kept walking !! No body in the drive thru nobody else in the parking lot !! So I wait !! And wait !! Then go to the wind to see the girl at home the drive thru , watching videos on her phone ! Another employee ! Sitting In the office and another in the back . And even then , not a single person came to the front to take my order !
Absolutely pitiful and the worst part was . I was going to make a huge order for a wedding next Saturday ! And was prepared to spend what ever it took for a total of over 230 people !
So congratulations management on a well mannered, outstanding, very respectable staff ! That will do ANYTHING to keep customers coming back & money flowing in the business!!
Atmosphere: 1
Food: 1
Service: 1
Allyson Evans
Every time I've ordered, whether it be through the drive-thru or inside, I have always been taken care of by Becky. She is amazing! Great customer service. She always has me leaving in a better mood than I arrived.
The tea was spoiled and made me throw up after attempting a sip- love the sandwich tho.
Atmosphere: 1
Food: 4
Service: 1
Let me tell you!!! Becky!! Becky is the definition of customer service! Big enthusiast voice over that speaker!!! Young people and old, this is what customer relations is all about! I felt it! Becky was there for me today and Becky will be the reason I go back!
Atmosphere: 5
Food: 5
Service: 5
Love this location
Don't do it. The salads are not fresh at all! I mean, as soon as I opened the lid, I could smell the fruit rotting and visually see the lettuce wilting away. The grilled chicken was crunchy. There was one kind person who worked the window there. It's was not the best experience . I will not be returning.
Atmosphere: 2
Food: 1
Service: 2
Workers need additional training how to cut a sandwich, run a drive thru and communicate with guests. Really enjoy the thumbprint in my food.
Atmosphere: 2
Food: 4
Service: 2
The assistant mgr Jordan is very friendly very attentive checking on customers make sure every is right. Food was fast and delicious the place was super clean we will definitely come back.
Atmosphere: 5
Food: 5
Service: 5
I just went to your Schlotzsky’s location in Midland Texas. We ordered three sandwiches but it was just a problem ordering the three sandwiches because the young lady was just getting ahead of herself. First she said I ordered four I told her I had ordered three and once we got to the window, she took my payment and then she handed me out the two bags of chips, which could’ve been put in the bag with the sandwiches, she gave me our drinks, which was fine, but I had to verify that one of the sandwiches did not have mayonnaise because she did not report that back when she read back the order And in the process of checking the sandwiches one of the big sandwiches came apart in the bag and then another problem is when we got the other little sandwich the bread started falling apart in the car and the rapper they put it in was too small to hold the sandwich so it came apart in the bag. We got everything put back together we get home and then realize they didn’t give me the fruit cup that came with the kids meal that I ordered. And then, while we were sitting in the driveline, one of your workers got a delivery of Whataburger from someone and then she proceeded to go inside make a large glass of tea and give it to the person who delivered her meal. We were in there were at 5:25 PM check number 30082. For $40. I did not get what we thought was a good meal and so I think maybe management needs to go in there and rethink who they have some of the people that they have running your window.
Good sandwiches. Delicious fresh bread! The best reason for coming to this location is Miss Willie!! She always makes my day brighter, her laughter is contagious.
Recommended dishes: Sandwich
Staff was rude for a simple pick up order.
Good food and service! Sonya made the experience extraordinary! 🤩 #Restaurant #Dinner #Sonya #Service #Food
Restaurantji Recommends
It’s always a pleasant experience every time I come here. The customer service is what stands out. The people have the right attitude. The place is a bit pricey though.
1st time eating at Schlotzskys and this was an amazing experience all the staff were wonderful specifically Sonya and Jordan. I hope Schlotzskys knows jow lucky THEY to have stuck wonderful staff at this Midland location. The Original and fiesta sandwiches were n delicious. Can't leave without a cinnabon. Clean and professional staff.
Good soup and salad.
Very upset ! Went In today to get me set up for an event next week ! Two cars in the parking lot , and 3 people sitting down waiting for their order .
3 people were also working in the back !
They see me come in , and I approach the counter . & wait and wait and wait .
Then they say number 73!
A couple gets up gets their food and leaves ! One employees looked at me as she walked by the side door ! And just kept walking !!
No body in the drive thru nobody else in the parking lot !!
So I wait !! And wait !! Then go to the wind to see the girl at home the drive thru , watching videos on her phone !
Another employee ! Sitting In the office and another in the back . And even then , not a single person came to the front to take my order !
Absolutely pitiful and the worst part was .
I was going to make a huge order for a wedding next Saturday ! And was prepared to spend what ever it took for a total of over 230 people !
So congratulations management on a well mannered, outstanding, very respectable staff !
That will do ANYTHING to keep customers coming back & money flowing in the business!!
Atmosphere: 1
Food: 1
Service: 1
Every time I've ordered, whether it be through the drive-thru or inside, I have always been taken care of by Becky. She is amazing! Great customer service. She always has me leaving in a better mood than I arrived.
Atmosphere: 5
Food: 5
Service: 5
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